How to Answer: How well do you handle customer complaints?
Advice and answer examples written specifically for a Pharmacy Technician job interview.
14. How well do you handle customer complaints?
Why the Interviewer Asks This Question
Addressing customer complaints is an essential part of customer service as a Pharmacy Technician, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start by telling the interviewer that you do not mind addressing customer complaints and that you recognize most customers have good intentions when coming forth with a complaint. Show the interviewer you have the communication and conflict-resolution skills they seek in a Pharmacy Technician.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I have some training in customer resolution management and professionally handling customer complaints. I would rate my skills in this area a 9/10. I am confident in my ability to create a resolution with a customer who is unhappy with their product or service."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I have handled angry customers by remaining calm, listening to their complaints, and finding a resolution to the problem. I have found that most often, there is a communication issue that can be resolved with patience, listening, and problem-solving. If I cannot make the customer happy, I involve my manager. That has only happened once, and even my manager could not please the customer."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I have extensive training in customer dispute management. If a customer is ever unhappy with their service or product, I would be sure to stop what I was doing, apologize, and ask them how I can ensure they become a satisfied customer again. Most customers will tell you exactly what they want to satisfy their needs."
Written by Krista Wenz on November 13th, 2022
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