Pharmacy Technician Mock Interview

Practice 40 Pharmacy Technician interview questions covering medication safety, prescription processing, and inventory control.

Question 37 of 40

How well do you handle customer complaints?

Why the Interviewer Asks This Question
General
Entry Level
Experienced
Community Answers

Krista Wenz

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.

Addressing customer complaints is an essential part of customer service as a Pharmacy Technician, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start by telling the interviewer that you do not mind addressing customer complaints and that you recognize most customers have good intentions when coming forth with a complaint. Show the interviewer you have the communication and conflict-resolution skills they seek in a Pharmacy Technician.

Krista Wenz

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.

"I have handled angry customers by remaining calm, listening to their complaints, and finding a resolution to the problem. I have found that most often, there is a communication issue that can be resolved with patience, listening, and problem-solving. If I cannot make the customer happy, I involve my manager. That has only happened once, and even my manager could not please the customer."

Krista Wenz

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.

"I have some training in customer resolution management and professionally handling customer complaints. I would rate my skills in this area a 9/10. I am confident in my ability to create a resolution with a customer who is unhappy with their product or service."

Krista Wenz

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.

"I have extensive training in customer dispute management. If a customer is ever unhappy with their service or product, I would be sure to stop what I was doing, apologize, and ask them how I can ensure they become a satisfied customer again. Most customers will tell you exactly what they want to satisfy their needs."

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Anonymous Answer

I handle customer complaints by remaining calm and trying to help with the complaint. I will try and resolve the issue myself but if it is not possible I will inform a supervisor or manager.

Jaymie's Feedback

Remaining calm in stressful situations is key, and the interviewer will be looking for that in your response. Trying to help the customer as quickly as possible yourself, but knowing when to pull in a manager is also important. Great job.

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40Pharmacy Technician Interview Questions & Answers

Competency

1.What is the difference between prescription medicine and over-the-counter drugs?

Education

2.When you reflect on your education, is there anything you would do differently?

Compatibility

3.How do you fill your downtime at work?

Discovery

4.What do you feel are the most important qualities in being a good technician?

Direct

5.What do you enjoy most about being a Pharmacy Technician?

Adaptability

6.What do you dislike the most about being a Pharmacy Technician?

Diversity

7.How do you feel about working with customers of diverse backgrounds?

Compatibility

8.How would your co-workers describe you?

Stress

9.Tell me about a stressful time in your work life. How did you handle it?

Performance Based

10.Give me an example of how you are dependable.

Discovery

11.What influenced you to pursue a career in the pharmaceutical field?

Operational

12.What hours are you available?

Discovery

13.Who is your greatest role model?

Discovery

14.What do you do in your free time?

Diligence

15.What do you know about our pharmacy?

Leadership

16.Give me an example of your leadership ability.

Career Goals

17.Where do you see yourself in five years?

Compatibility

18.What do you enjoy most about working in the pharmaceutical field?

Conflict

19.Have you ever worked with a Pharmacist you did not like? What didn't you like about them?

Diligence

20.Give me an example of one of your past jobs that required great attention to detail.

Teamwork

21.How do you work as part of a greater team? What role do you find yourself taking on in a team environment?

Customer Service

22.How do you handle times when customer wait times are longer than normal, and customers become uneasy or even mad?

Diligence

23.How do you keep yourself organized to be able to meet deadlines?

Tough

24.What would you do if you suspect a customer is a drug seeker?

Technical

25.What pharmacy software do you have experience working on?

Diligence

26.How do you keep yourself up to date on new medications and practices in the field?

Diligence

27.How do you verify that a prescription is valid in this line of work?

Direct

28.What makes you the best candidate for this position?

Compatibility

29.How would your references describe you?

Discovery

30.How did you hear about this position?

Direct

31.We require all candidates to submit to a pre-employment drug screen. Will there be an issue passing the drug screen?

Compatibility

32.Name three of your greatest strengths related to your profession.

Communication

33.How would you describe your communication skills?

Discovery

34.Why did you leave your last job?

Compatibility

35.After reading the job description, what do you like most about this position?

Stress

36.Our pharmacy is fast-paced without much downtime. How well do you work under pressure?

Customer Service

37.How well do you handle customer complaints?

Compatibility

38.How do you expect to make a difference at our pharmacy?

Tough

39.Describe a time when you had your ethics tested.

Ask The Interviewer

Pharmacy Technician Mock Interview

How well do you handle customer complaints?

40Pharmacy Technician Interview Questions & Answers

1.What is the difference between prescription medicine and over-the-counter drugs?

2.When you reflect on your education, is there anything you would do differently?

3.How do you fill your downtime at work?

4.What do you feel are the most important qualities in being a good technician?

5.What do you enjoy most about being a Pharmacy Technician?

6.What do you dislike the most about being a Pharmacy Technician?

7.How do you feel about working with customers of diverse backgrounds?

8.How would your co-workers describe you?

9.Tell me about a stressful time in your work life. How did you handle it?

10.Give me an example of how you are dependable.

11.What influenced you to pursue a career in the pharmaceutical field?

12.What hours are you available?

13.Who is your greatest role model?

14.What do you do in your free time?

15.What do you know about our pharmacy?

16.Give me an example of your leadership ability.

17.Where do you see yourself in five years?

18.What do you enjoy most about working in the pharmaceutical field?

19.Have you ever worked with a Pharmacist you did not like? What didn't you like about them?

20.Give me an example of one of your past jobs that required great attention to detail.

21.How do you work as part of a greater team? What role do you find yourself taking on in a team environment?

22.How do you handle times when customer wait times are longer than normal, and customers become uneasy or even mad?

23.How do you keep yourself organized to be able to meet deadlines?

24.What would you do if you suspect a customer is a drug seeker?

25.What pharmacy software do you have experience working on?

26.How do you keep yourself up to date on new medications and practices in the field?

27.How do you verify that a prescription is valid in this line of work?

28.What makes you the best candidate for this position?

29.How would your references describe you?

30.How did you hear about this position?

31.We require all candidates to submit to a pre-employment drug screen. Will there be an issue passing the drug screen?

32.Name three of your greatest strengths related to your profession.

33.How would you describe your communication skills?

34.Why did you leave your last job?

35.After reading the job description, what do you like most about this position?

36.Our pharmacy is fast-paced without much downtime. How well do you work under pressure?

37.How well do you handle customer complaints?

38.How do you expect to make a difference at our pharmacy?

39.Describe a time when you had your ethics tested.

40.This concludes our interview. Do you have any questions for me?