If a customer requests that you share data that you feel may be damaging to your company, how do you react?

"I am used to having direct communication with the customer and sharing important technical information about the performance of processes that I am assigned to. I make sure to always be professional, accurate, and timely in my communication. I realize that when communicating with the customer, I am the face of the company and I am serving in a de-facto customer service role. If the customer requests information that I feel is sensitive, or information which I do not think they are entitled to receive, I will consult with my direct manager before sharing. If the information the customer requested ends up being something they are not privy to, I will respond politely. In this case, I will include my manager in any correspondence, so the customer has an ability to inquire further if they disagree with the decision."

"I would request to follow up at a later time. Then, I would evaluate and consider the consequences, the trust level associated with the customer, and the sensitivity level of the data. If it seems unsafe, I would verify according to policy, then my higher-ups and coworkers are more experienced in the matter."