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Warehouse Clerk Interview Questions

To help you prepare for your Warehouse Clerk interview, here are 25 interview questions and answer examples.

Warehouse Clerk was written by and updated on December 24th, 2018. Learn more here.

Question 1 of 25

In which WMS systems are you best versed?

How to Answer

A warehouse management system, or WMS, is a software system that most warehouse focused organizations use. These systems help with the management of staff, daily organization, inventory control, materials movement, and more. Some of the more common warehouse management systems include:

- Oracle NetSuite
- IBM Sterling
- SAP EWM
- Zebra Warehouse
- Fishbowl Warehouse

Before your interview, it's a great idea to research which program they use. If you are not sure where to look, there's a good chance the system is mentioned in the preferred skills section of their job posting. If you do not have experience with their preferred systems, take the time to do some research online, watching tutorials on YouTube or looking at the software providers' website to learn its features.

Written by Rachelle Enns on December 23rd, 2018

Next Question

25 Warehouse Clerk Interview Questions & Answers

  • 1. In which WMS systems are you best versed?

      How to Answer

      A warehouse management system, or WMS, is a software system that most warehouse focused organizations use. These systems help with the management of staff, daily organization, inventory control, materials movement, and more. Some of the more common warehouse management systems include:

      - Oracle NetSuite
      - IBM Sterling
      - SAP EWM
      - Zebra Warehouse
      - Fishbowl Warehouse

      Before your interview, it's a great idea to research which program they use. If you are not sure where to look, there's a good chance the system is mentioned in the preferred skills section of their job posting. If you do not have experience with their preferred systems, take the time to do some research online, watching tutorials on YouTube or looking at the software providers' website to learn its features.

      Written by Rachelle Enns on December 23rd, 2018

      1st Answer Example

      "I have spent the past four years working with NetSuite ERP. My current company pays for the premium features such as cloud integration and real-time stats visibility. The program is a significant time saver. I see that you use NetSuite here as well which is great since there will be minimal downtime required to train me on your systems."

      Written by Rachelle Enns on December 23rd, 2018

      2nd Answer Example

      "I am new to a career in the warehouse industry; however, when I read in your job posting that you prefer experience with Zebra Warehouse, I took the time to learn the program through online tutorials. As you can see, I am very eager to start working here and will do what it takes to land this job."

      Written by Rachelle Enns on December 23rd, 2018

  • 2. What are your salary expectations?

      How to Answer

      In many states, it is now illegal for hiring authorities to ask about your current earnings. A question like this will give the interviewer a solid idea of what you are hoping to earn. When you change positions, you want to see an increase in wage. Most interviewees will typically aim for a 7-15% increase for each time they change jobs. This range offers room for negotiations with the new company. This percentage increase reflects economic inflation, unique skills you bring to the table from the last time you joined an organization, and an increase in responsibilities.

      The best way to discuss your salary expectations is to use your current earnings as an example if you are comfortable doing so. If this makes you uncomfortable, do give as many indicators as you can. Be open, and honest. Transparency is the best choice when salary based questions arise.

      If you are newer to your career, or the area, and are unsure of what a fair ask may be, there are many reliable salary calculators available online.

      Written by Rachelle Enns on December 23rd, 2018

      1st Answer Example

      "Currently, I earn a base salary of $45,000 per year, and I would like to earn slightly higher in my next position, as I have additional supply chain certifications since my last salary negotiation took place."

      Written by Rachelle Enns on December 23rd, 2018

      2nd Answer Example

      "I would like to earn slightly above where I am now. Currently, I earn $15/hour plus benefits. My target income for the coming year is $30,000."

      Written by Rachelle Enns

  • 3. What is your ideal work environment?

      How to Answer

      When applying for a job, the fit has to match both ways. The interviewer knows this and wants to ensure that the work environment they offer is suitable for you. There are a few factors to take into consideration when looking at the work environment:

      - Are questions encouraged without judgment?
      - Is continuing education encouraged?
      - Does the company promote an entrepreneurial mindset?
      - Are there regular team huddles?
      - Is feedback, from both sides, encouraged and acceptable?
      - Are goals set as a team, or only individually?
      - Are there strict PPE dress codes, after-hours expectations, and other restrictions?
      - Is the initial training through or is there a sink-or-swim mentality?
      - Is there recognition for a job well done, or incentives on a regular basis?
      - Is nepotism a factor, if the business is family-run?
      - Are employees promoted based on performance, or tenure only?

      Choose two to three of these factors that are important to you, and before accepting a job offer, ensure that the company hits these 'must-haves' for you and your ideal work environment.

      Written by Rachelle Enns on December 23rd, 2018

      1st Answer Example

      "I am seeking a work environment where promotions happen on results and performance, and not tenure. I may easily outperform a warehouse clerk who has been with the company for ten years and would like to know that my achievements will be recognized and rewarded, despite my being newer to the company. Can you share with me the factors that this company takes into account when considering promotions?"

      Written by Rachelle Enns on December 23rd, 2018

      2nd Answer Example

      "My ideal work environment is one where mistakes are an opportunity for learning, where full training is available, and there are opportunities for continued education. Would you say that your organization meets these factors?"

      Written by Rachelle Enns on December 23rd, 2018

  • 4. How fast do you respond to customer emails and delivery inquiries? What timeline do you feel is appropriate?

      How to Answer

      The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly you are responded to, by this organization, if you are a past customer. This question also offers the opportunity for you to ask the interviewer what their company policy or expectation may be. You don't want to say '3 days' when it's 24 hours!

      Written by Rachelle Enns on December 23rd, 2018

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  • 5. Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

      How to Answer

      You can say that you will go the extra mile, but it's best to give a real-life example to the interviewer about a time when you did just that. Offer up your references as well and discuss with the interviewer what you feel your most recent employer would say about you. Give examples of how you go the extra mile in the workplace.

      Here are some ways that employees will go the extra mile:

      - Starting on an upcoming project ahead of time, without being asked.
      - Taking action on any feedback, you receive from your manager.
      - Coming to meetings ready to brainstorm or, better yet, with ideas already jotted down.
      - Creating new ways for you and your team to maximize efficiency
      - Going out of your way to make valued customers happy

      Written by Rachelle Enns on December 23rd, 2018

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  • 6. Tell me about your educational qualifications.

      How to Answer

      Ensure to review the job posting before the interview to familiarize yourself with the educational requirements for this role. You can answer this question by mentioning the degrees and certifications that you have, emphasizing those that are relevant to the position for which you applied.

      Should you hold one or several of the preferred educational qualifications listed on the job posting, tell the interviewer you directly meet the educational criteria, making you a great candidate for this role. This question is an opportunity for the interviewer to see you did your due diligence before the interview.

      Written by Rachelle Enns on December 23rd, 2018

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  • 7. We have had concerns with employee theft recently. What would you do if you caught an employee or co-worker stealing?

      How to Answer

      The interviewer would like to know that they can trust you to report theft and dishonesty in the workplace. Some warehouses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing.

      Written by Rachelle Enns on December 23rd, 2018

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  • 8. How do you handle stressful situations?

      How to Answer

      The interviewer would like to know if you can appropriately handle the stress related to working as a warehouse clerk. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief. If you can, provide an example of a time when you implemented a stress-management technique in your current role.

      Written by Rachelle Enns on December 23rd, 2018

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  • 9. Tell me about a time when you used good judgement and logic to solve a problem.

      How to Answer

      The interviewer wants to hear about a particular situation where you used good judgment to solve a work problem. Be sure to showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pro/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.

      Written by Rachelle Enns on December 23rd, 2018

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  • 10. When have you shown a willingness to learn a new method?

      How to Answer

      The interviewer would like to know when you have shown a willingness to learn new work methods. With changes in technology and policy, most professionals will need to alter their way of work from time to time. It is a great skill to have when you can approach a problem in a new way.

      Written by Rachelle Enns on December 23rd, 2018

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  • 11. How do you show your co-workers the importance of communication in the workplace?

      How to Answer

      The interviewer would like to know that you lead by example when it comes to communication in the workplace. Breakdown of communication in a business setting can have dire effects on the profitability of a warehouse or logistics based organization. This impact is why it is essential, to properly communicate at all times. Give examples of how you put dialogue into action in the workplace.

      Written by Rachelle Enns on December 23rd, 2018

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  • 12. As a warehouse clerk, organization and prioritization is key. How do you keep track of your work, ensure you meet deadlines?

      How to Answer

      The interviewer would like to see that you have a sense of urgency about you when it comes to meeting deadlines and taking care of workplace priorities. Being effective in a fast-past warehouse environment requires exceptional organizational skills. Tell the interviewer about your organizational and time management skills.

      Written by Rachelle Enns on December 23rd, 2018

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  • 13. Have you ever worked in a 3PF or 3PL environment?

      How to Answer

      A 3PF or 3PL environment is a third party fulfillment or third-party logistics set up where a company will outsource services such as warehousing and transportation. Many companies choose a 3PF solution so that they can more easily scale their business and meet the demands of their customers. The interviewer would like to know if you have ever worked in an environment where you are the third-party provider. If you have, take the time to discuss how you benefitted your client and worked hard to exceed their expectations. If you do not have experience as a third-party provider, perhaps you have used a 3PF before.

      Written by Rachelle Enns on December 23rd, 2018

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  • 14. Being a warehouse clerk is a demanding job. How will you handle demanding customers while also being physically exhausted?

      How to Answer

      As a warehouse clerk, you will spend most of your day on your feet, working with your hands, completing physical duties that include heavy lifting. At the same time, you are also performing a customer service function by helping customers locate the product they need, place orders, or track special orders and deliveries. The interviewer would like to know that you can handle all of this on a physical and emotional level. Share with the interviewer that you possess the emotional intelligence and the physical capacity to handle the stress associated with being a warehouse clerk.

      Written by Rachelle Enns on December 23rd, 2018

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  • 15. How is your speed and accuracy measured in your current role?

      How to Answer

      When it comes to the warehouse and logistics industry, your speed and accuracy is everything. The interviewer would like to know how your current employer measures your workplace performance. The better you can explain how your success is measured, the more you are showing the interviewer that you are engaged in the workplace, and responsible for your performance.

      Written by Rachelle Enns on December 23rd, 2018

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  • 16. When have you used an inventive method to stretch company resources beyond the normal level?

      How to Answer

      The interviewer would like to know about a time when you were creative with company resources. In a warehouse environment, resources could include maximizing the schedule to make the most of personnel, working with vendors to get the best deal possible, or finding a way to minimize waste. Talk to the interviewer about a time when you have been able to stretch company resources and be sure to include the impact your actions had on your employer.

      Written by Rachelle Enns on December 23rd, 2018

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  • 17. Have you ever made a suggestion for increasing efficiency within logistics or warehousing?

      How to Answer

      The interviewer would like to see that you are engaged in your work, and would take the time to think up more efficient or cost-effective solutions to benefit your company. When it comes to logistics and warehousing, there are often opportunities for improving performance, accuracy, and speed. Discuss a time when you approached a supervisor with an idea for improvements, or when you self-corrected, resulting in a personal increase in workplace performance.

      Written by Rachelle Enns on December 23rd, 2018

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  • 18. How do you handle back orders?

      How to Answer

      As a warehouse clerk, you will often come across situations where products are on back order, high-demand items are out of stock, a vendor unexpectedly stops manufacturing a customer-favorite, or there is a product recall. The hiring authority would like to know how you handle a situation like this, where you may need to give a customer disappointing news or push a vendor to deliver a product on time, despite shortages. Show that you are persistent, and creative when it comes to situations requiring a workaround.

      Written by Rachelle Enns on December 23rd, 2018

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  • 19. Employee safety is of utmost importance in a warehouse environment. How do your actions support a safe workplace for all?

      How to Answer

      Warehouse safety is a fundamental topic. The hiring authority will want you to disclose if you have ever caused an accident in the workplace, and what kind of workplace training you have received. If the company has a safety manual available online, take some time to study it before your interview. In your response, assure the interviewer that you take safety very seriously.

      Written by Rachelle Enns on December 23rd, 2018

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  • 20. Discuss your experience in assessing supply needs and placing orders with vendors.

      How to Answer

      As a warehouse clerk, you may be asked to place orders by email, over the phone, or through a warehouse management system (WMS). Discuss with the interviewer any interaction you have had with vendors in the past, assuring them that you are capable of being responsible for inventory levels.

      Written by Rachelle Enns on December 23rd, 2018

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  • 21. What steps do you take when you cannot locate an item in the warehouse?

      How to Answer

      It is essential, in your response, that you can show the interviewer you are a person who takes the initiative and can independently problem solve. Walk the hiring authority through the steps that you make when you cannot locate an item in the warehouse. If you do not come from a warehouse related position, you can discuss how you overcome problems in the workplace independently.

      Written by Rachelle Enns on December 23rd, 2018

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  • 22. Do you have experience advising customers on which materials to purchase?

      How to Answer

      Depending on the industry in which you are applying, you may be required to offer helpful advice to customers who are placing special orders. If you have experience advising on building materials, for instance, share with the interviewer a time when you helped a customer decide between two types of lumber.

      What the interviewer is looking for, in your response, is that you are confident enough to have helpful conversations with your customers and that you understand product knowledge is key to success as a warehouse clerk.

      Written by Rachelle Enns on December 23rd, 2018

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  • 23. In which type of warehouse equipment are you experienced?

      How to Answer

      There are many pieces of equipment and machinery in a warehouse, all meant for the safe and effective movement and handling of merchandise and goods. Some of these pieces of equipment require special licenses to operate, and others require on-the-job training. Examples of equipment could include forklifts, pallet jacks, conveyors, hand trucks, or other lift equipment. Share with the interviewer which of these you have used, and your level of experience.

      Written by Rachelle Enns on December 23rd, 2018

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  • 24. In your opinion, what is the best organizational method for a warehouse?

      How to Answer

      The interviewer would like to see that you have the experience and knowledge to understand what separates a well-organized warehouse from a poorly organized warehouse. In your response, you can discuss the types of organization you have seen in the past, or even talk about the warehouse management systems and software you have used, which have led to an expertly organized environment.

      Written by Rachelle Enns on December 23rd, 2018

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  • 25. What major challenges and problems do you expect to face as a warehouse clerk?

      How to Answer

      The interviewer would like to see that you have a realistic understanding of the job, and how challenging it can be. Some of the challenges that come with being a warehouse clerk could include being customer facing, tracking orders, using complicated software, or having physical demands on you all day long. Refer to the job description to see which functions seem to be the most challenging, and discuss those. Be sure to express your ability to overcome challenges while remaining efficient and professional. If possible, provide an example from a previous job, volunteer setting, or university experience that showcases your ability to overcome challenges and problems.

      Written by Rachelle Enns on December 23rd, 2018

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