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Warehouse Clerk Interview
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25 Questions and Answers by Rachelle Enns

Updated December 23rd, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Business    
Question 1 of 25
How do you handle stressful situations?
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How to Answer
The interviewer would like to know if you can appropriately handle the stress related to working as a warehouse clerk. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief. If you can, provide an example of a time when you implemented a stress-management technique in your current role.
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Answer Examples
1.
How do you handle stressful situations?
The interviewer would like to know if you can appropriately handle the stress related to working as a warehouse clerk. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief. If you can, provide an example of a time when you implemented a stress-management technique in your current role.

Rachelle's Answer #1
"I always remain calm and look for ways to swiftly solve the problem. For instance, if there is an unexpected deadline, I will determine what can be done to ensure the deadline is met. I will do a mindmap of steps to ensure successful completion and will delegate a few tasks if necessary. In brief, I am always ready to adjust my approach because stressful situations are bound to occur in a warehouse environment."
Rachelle's Answer #2
"I am quite resilient to stress and believe this is because of my eight-plus years' experience being in a warehouse clerk role in a fast-paced logistics environment. Under times of extreme stress, I make sure to give myself a breather whether that be a quick walk to the lunch room for a coffee or a couple of minutes on the phone with my wife who is great at bringing me back down to earth."
2.
Tell me about your educational qualifications.
Ensure to review the job posting before the interview to familiarize yourself with the educational requirements for this role. You can answer this question by mentioning the degrees and certifications that you have, emphasizing those that are relevant to the position for which you applied.

Should you hold one or several of the preferred educational qualifications listed on the job posting, tell the interviewer you directly meet the educational criteria, making you a great candidate for this role. This question is an opportunity for the interviewer to see you did your due diligence before the interview.

Rachelle's Answer #1
"I read on your job posting that one of your preferred educational qualifications is Certified Supply Chain Professional certification (CSCP). As you can see on my resume, I completed this certification two years ago. I am positive my training will be highly beneficial in this warehouse role as I have acquired the knowledge and developed the relevant skills needed to be successful."
Rachelle's Answer #2
"I have a great deal of on-the-job training which include courses on internal and external supply chain, supplier diversity, vendor management, and inventory control. Should you have additional educational requirements, I am always interested in professional development opportunities."
3.
When have you shown a willingness to learn a new method?
The interviewer would like to know when you have shown a willingness to learn new work methods. With changes in technology and policy, most professionals will need to alter their way of work from time to time. It is a great skill to have when you can approach a problem in a new way.

Rachelle's Answer #1
"When our company came under new management last year many new methods and policies came into place. I was able to learn many new approaches to our challenges in product movement and customer management. I quite enjoyed the process, and it brought a sort of fresh air to my daily routine."
Rachelle's Answer #2
"Our company switched to a new warehouse management system last year, which I was not familiar. I enrolled myself in a 4-week evening course at our local community college so that I could quickly learn the system without it affecting my performance at work. It helped a great deal, and my employers were impressed with my willingness to learn."
4.
As a warehouse clerk, organization and prioritization is key. How do you keep track of your work, ensure you meet deadlines?
The interviewer would like to see that you have a sense of urgency about you when it comes to meeting deadlines and taking care of workplace priorities. Being effective in a fast-past warehouse environment requires exceptional organizational skills. Tell the interviewer about your organizational and time management skills.

Rachelle's Answer #1
"I believe excellent organizational skills are essential to successful performance in the workplace. I use a strategic approach by anticipating, and keeping track of, all future orders, deliveries, and deadlines, through our warehouse management system. I will use lists and assign tasks in the system, to keep track of upcoming duties. I also use the calendar feature in our WMS to keep track of pending deliveries. I also keep a digital record of all documentation in the cloud, ensuring it is easily accessible, enabling me to be to react quickly should unanticipated events occur."
Rachelle's Answer #2
"I frequently work on multiple projects simultaneously, which I thoroughly enjoy. To make sure I meet deadlines, I identify the most pressing projects based upon their due dates, and use to-do lists and a calendar to keep track of all upcoming duties and important events. I review my lists every morning and at the end of each day to ensure the accomplishment of the assigned duties. I also do not hesitate to work overtime if necessary."
5.
We have had concerns with employee theft recently. What would you do if you caught an employee or co-worker stealing?
The interviewer would like to know that they can trust you to report theft and dishonesty in the workplace. Some warehouses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing.

Rachelle's Answer #1
"When I work for an organization, I take pride in the work we are doing. With a focus on delivering value to a company wherever possible, I would feel obligated to report a co-worker stealing from the company. I will refer to any policy or guidelines available and speak to the manager in charge of the department where theft is taking place."
Rachelle's Answer #2
"Theft is never acceptable. If I suspected an employee was stealing from the company, I would report the incident immediately. Do you have a process or guidelines in place for this type of reporting?"
6.
In which WMS systems are you best versed?
A warehouse management system, or WMS, is a software system that most warehouse focused organizations use. These systems help with the management of staff, daily organization, inventory control, materials movement, and more. Some of the more common warehouse management systems include:

- Oracle NetSuite
- IBM Sterling
- SAP EWM
- Zebra Warehouse
- Fishbowl Warehouse

Before your interview, it's a great idea to research which program they use. If you are not sure where to look, there's a good chance the system is mentioned in the preferred skills section of their job posting. If you do not have experience with their preferred systems, take the time to do some research online, watching tutorials on YouTube or looking at the software providers' website to learn its features.

Rachelle's Answer #1
"I have spent the past four years working with NetSuite ERP. My current company pays for the premium features such as cloud integration and real-time stats visibility. The program is a significant time saver. I see that you use NetSuite here as well which is great since there will be minimal downtime required to train me on your systems."
Rachelle's Answer #2
"I am new to a career in the warehouse industry; however, when I read in your job posting that you prefer experience with Zebra Warehouse, I took the time to learn the program through online tutorials. As you can see, I am very eager to start working here and will do what it takes to land this job."
7.
Tell me about a time when you used good judgement and logic to solve a problem.
The interviewer wants to hear about a particular situation where you used good judgment to solve a work problem. Be sure to showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pro/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.

Rachelle's Answer #1
"I use good logic every day! As a warehouse clerk, I face a multitude of scheduling and delivery problems. I used logic by figuring out how to arrange a drivers' schedule or ensure there are unloaders ready at the dock when a delivery comes in late or early."
Rachelle's Answer #2
"I once had to solve a space issue in our warehouse. I rearranged the shipping lanes to allow for smaller customers to be combined in one area and arranged by the scheduled truck arrival, and large customers to have their dedicated shipping area. This change made locating shipments to load onto trucks much easier. My team of operators was thrilled with the change."
8.
What are your salary expectations?
In many states, it is now illegal for hiring authorities to ask about your current earnings. A question like this will give the interviewer a solid idea of what you are hoping to earn. When you change positions, you want to see an increase in wage. Most interviewees will typically aim for a 7-15% increase for each time they change jobs. This range offers room for negotiations with the new company. This percentage increase reflects economic inflation, unique skills you bring to the table from the last time you joined an organization, and an increase in responsibilities.

The best way to discuss your salary expectations is to use your current earnings as an example if you are comfortable doing so. If this makes you uncomfortable, do give as many indicators as you can. Be open, and honest. Transparency is the best choice when salary based questions arise.

If you are newer to your career, or the area, and are unsure of what a fair ask may be, there are many reliable salary calculators available online.

Rachelle's Answer #1
"Currently, I earn a base salary of $45,000 per year, and I would like to earn slightly higher in my next position, as I have additional supply chain certifications since my last salary negotiation took place."
Rachelle's Answer #2
"I would like to earn slightly above where I am now. Currently, I earn $15/hour plus benefits. My target income for the coming year is $30,000."
9.
How is your speed and accuracy measured in your current role?
When it comes to the warehouse and logistics industry, your speed and accuracy is everything. The interviewer would like to know how your current employer measures your workplace performance. The better you can explain how your success is measured, the more you are showing the interviewer that you are engaged in the workplace, and responsible for your performance.

Rachelle's Answer #1
"In my current role, I am rated by order speed, how well I present upselling opportunities and order accuracy. In my most recent performance review, my manager praised me for having the highest accuracy percentage of the entire team. I look forward to bringing those same successes to this warehouse clerk position."
Rachelle's Answer #2
"There are a variety of metrics that my supervisor looks at in a day. These include order processing speed, customer service ranking, and data input errors. It's imperative, as a warehouse clerk, that I can work quickly yet with precision."
10.
Being a warehouse clerk is a demanding job. How will you handle demanding customers while also being physically exhausted?
As a warehouse clerk, you will spend most of your day on your feet, working with your hands, completing physical duties that include heavy lifting. At the same time, you are also performing a customer service function by helping customers locate the product they need, place orders, or track special orders and deliveries. The interviewer would like to know that you can handle all of this on a physical and emotional level. Share with the interviewer that you possess the emotional intelligence and the physical capacity to handle the stress associated with being a warehouse clerk.

Rachelle's Answer #1
"I understand that I will be spending most of my day on my feet, in a customer facing position. I have worked in a retail function for the past three years, and know that I possess the mental fortitude to deal with even the most demanding of customers tactfully, while also being physically strained. In my current role, I lift 20 to 50-pound boxes at least 40 times per day while managing a 4-line phone system. Many times, customers are upset because their delivery is late or their order arrived damaged. I often receive compliments from my supervisor for how expertly I juggle all of the demands."
Rachelle's Answer #2
"I am physically fit, and accustomed to working in a role where there are physical demands. While going to school, I spent every summer working as a roofer which is incredibly demanding, physically. During the winter months, I have worked at a hardware store, stocking shelves and helping customers locate the items they need. Some customers are more patient than others, and I have dealt with my share of disgruntled people. I understand that being a warehouse clerk is a demanding job, but I am confident that I can handle the stressors that come along with the opportunity. When you call my references, they will say the same about me."
11.
How do you show your co-workers the importance of communication in the workplace?
The interviewer would like to know that you lead by example when it comes to communication in the workplace. Breakdown of communication in a business setting can have dire effects on the profitability of a warehouse or logistics based organization. This impact is why it is essential, to properly communicate at all times. Give examples of how you put dialogue into action in the workplace.

Rachelle's Answer #1
"I show my co-workers the importance of communication through my willingness to ask questions if I do not understand the first time. I do not pretend to know something to save face. By creating an environment where questions are encouraged, we have increased communication greatly, and have seen a healthier safety record as a result."
Rachelle's Answer #2
"I show my co-workers the importance of communication in the workplace simply from leading by example. I set the tone and expectations for how we should communicate by utilizing all forms of written, verbal and interpersonal communications to a tee."
12.
How fast do you respond to customer emails and delivery inquiries? What timeline do you feel is appropriate?
The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly you are responded to, by this organization, if you are a past customer. This question also offers the opportunity for you to ask the interviewer what their company policy or expectation may be. You don't want to say '3 days' when it's 24 hours!

Rachelle's Answer #1
"Logistics is fast moving. For that reason, my clients are never left waiting more than a few hours. What is your timeline like here?"
Rachelle's Answer #2
"In my current role, we have a rule that our inbox needs to be cleared out every three days. So, 72 hours I suppose is the maximum amount of time. With that said, I do try to respond to everyone within 24 hours. Could you share with me your policy?"
13.
Employee safety is of utmost importance in a warehouse environment. How do your actions support a safe workplace for all?
Warehouse safety is a fundamental topic. The hiring authority will want you to disclose if you have ever caused an accident in the workplace, and what kind of workplace training you have received. If the company has a safety manual available online, take some time to study it before your interview. In your response, assure the interviewer that you take safety very seriously.

Rachelle's Answer #1
"I have received safety training and certification in Workplace Safety and Prevention. Our warehouse is currently 500 days accident-free, an accomplishment of which we are all very proud! The actions that I take, to support a safe work environment for all, including being aware of my surroundings, always putting equipment away properly, and keeping hazardous materials handling knowledge current."
Rachelle's Answer #2
"I have never caused or been part of, an accident in the workplace. I keep my certifications current and regularly take hazardous materials training. One of the keys to workplace safety is to be respectful of the space which includes being tidy, putting items where they belong, and never leaving surprises for your coworkers. On a more individual level, I am sure to keep myself safe by abiding by the PPE regulations."
14.
How do you handle back orders?
As a warehouse clerk, you will often come across situations where products are on back order, high-demand items are out of stock, a vendor unexpectedly stops manufacturing a customer-favorite, or there is a product recall. The hiring authority would like to know how you handle a situation like this, where you may need to give a customer disappointing news or push a vendor to deliver a product on time, despite shortages. Show that you are persistent, and creative when it comes to situations requiring a workaround.

Rachelle's Answer #1
"When a product is labeled in our system as back ordered, the first thing I do is call the vendor to ensure that the coding is correct. I will ask them to triple check and then give me a firm date when the item is back in stock. I will also call our other locations to see if they have any remaining product they could ship to my location. If the item is truly out, I will work with my customer on finding a comparable product."
Rachelle's Answer #2
"If a product were on back order, I would call the manufacturer or vendor for an ETA on the item. If the wait time were too long for the customer, I would help them to discover a similar product that may work for them. As strange as it may sound, I will also recommend they try our competitor if they need the product urgently. I would rather lose the immediate sale but have the customer come back at a later date, knowing we genuinely have their best interest in mind."
15.
When have you used an inventive method to stretch company resources beyond the normal level?
The interviewer would like to know about a time when you were creative with company resources. In a warehouse environment, resources could include maximizing the schedule to make the most of personnel, working with vendors to get the best deal possible, or finding a way to minimize waste. Talk to the interviewer about a time when you have been able to stretch company resources and be sure to include the impact your actions had on your employer.

Rachelle's Answer #1
"I recently created fillable PDF's for our customer orders, which they can complete from their phone. This small change has encouraged a new system where we no longer have to print long order forms for the pickers. It has saved our company money and significantly reduces paper waste."
Rachelle's Answer #2
"In my previous role on the warehouse floor, I saw that we were leaving a lot of extra packaging material on the floor, due to messy cuts, causing a lot of scraps. I suggested a new measurement tool for cutting packaging material more accurately the first time. The suggestion was implemented, and my company has saved over $10,000 in bubble wrap waste alone."
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25 Warehouse Clerk Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How do you handle stressful situations?
  2. Tell me about your educational qualifications.
  3. When have you shown a willingness to learn a new method?
  4. As a warehouse clerk, organization and prioritization is key. How do you keep track of your work, ensure you meet deadlines?
  5. We have had concerns with employee theft recently. What would you do if you caught an employee or co-worker stealing?
  6. In which WMS systems are you best versed?
  7. Tell me about a time when you used good judgement and logic to solve a problem.
  8. What are your salary expectations?
  9. How is your speed and accuracy measured in your current role?
  10. Being a warehouse clerk is a demanding job. How will you handle demanding customers while also being physically exhausted?
  11. How do you show your co-workers the importance of communication in the workplace?
  12. How fast do you respond to customer emails and delivery inquiries? What timeline do you feel is appropriate?
  13. Employee safety is of utmost importance in a warehouse environment. How do your actions support a safe workplace for all?
  14. How do you handle back orders?
  15. When have you used an inventive method to stretch company resources beyond the normal level?
  16. In your opinion, what is the best organizational method for a warehouse?
  17. In which type of warehouse equipment are you experienced?
  18. What is your ideal work environment?
  19. Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?
  20. Have you ever worked in a 3PF or 3PL environment?
  21. Have you ever made a suggestion for increasing efficiency within logistics or warehousing?
  22. Discuss your experience in assessing supply needs and placing orders with vendors.
  23. What steps do you take when you cannot locate an item in the warehouse?
  24. Do you have experience advising customers on which materials to purchase?
  25. What major challenges and problems do you expect to face as a warehouse clerk?
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