As a warehouse clerk, you will spend most of your day on your feet, working with your hands, completing physical duties that include heavy lifting. At the same time, you are also performing a customer service function by helping customers locate the product they need, place orders, or track special orders and deliveries. The interviewer would like to know that you can handle all of this on a physical and emotional level. Share with the interviewer that you possess the emotional intelligence and the physical capacity to handle the stress associated with being a warehouse clerk.
"I understand that I will be spending most of my day on my feet, in a customer facing position. I have worked in a retail function for the past three years, and know that I possess the mental fortitude to deal with even the most demanding of customers tactfully, while also being physically strained. In my current role, I lift 20 to 50-pound boxes at least 40 times per day while managing a 4-line phone system. Many times, customers are upset because their delivery is late or their order arrived damaged. I often receive compliments from my supervisor for how expertly I juggle all of the demands."
"I am physically fit, and accustomed to working in a role where there are physical demands. While going to school, I spent every summer working as a roofer which is incredibly demanding, physically. During the winter months, I have worked at a hardware store, stocking shelves and helping customers locate the items they need. Some customers are more patient than others, and I have dealt with my share of disgruntled people. I understand that being a warehouse clerk is a demanding job, but I am confident that I can handle the stressors that come along with the opportunity. When you call my references, they will say the same about me."