Describe your experience with the delivery of SaaS solutions to clients.
Software as a service is the dominant business model for many technology companies today. The sales, purchase, implementation, and maintenance activities differ from solutions that are hosted on-premises. Interviewers ask this question to determine if a delivery manager candidate has experience driving this style of technology implementation.
Avoid mistaking centrally hosted internal IT solutions for software as a service. The architecture of solutions that are built and hosted in-house may be similar to SasS, but the business models are different. An interviewer may interpret your answer as a general lack of understanding of SasS solutions if this style is included in your response.
"My current company specializes in SaaS solutions. My role involves working with clients during the discovery and sales process to assess their needs and define a mix of solutions that will work for them. After those initial consultations, I work with our implementation teams to oversee the development of any integration solutions and data loads. I also help to facilitate training.
I coordinate all of the onboarding activities including working with the in-house technology teams of our client. Sometimes I go on-site with a client to ensure a successful launch, and I serve as a point of contact for initial questions and support needs. Afterward, I oversee the transition of my client to our support team."
