Practice 33 IT Delivery Manager interview questions covering project governance, stakeholder management, and service delivery.
Question 13 of 33
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Relationship-building skills are essential to the success of a delivery manager. Interviewers ask this question to understand how a candidate would approach building relationships within a new company or with external clients.

Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Avoid single strategy answers when discussing how you would build relationships with stakeholders. Delivery managers directly rely on the efforts from various internal and external groups in order to be successful, and it is expected that a variety of techniques would need to be deployed in order to be effective.

Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"When starting at a new company I would first reach out to my peers and management to understand how things work internally. I would use these discussions to determine a strategy for internal group outreach as well as customer outreach.
I would then use a mix of formal and informal check-in meetings to discuss the current state of what is working well and what needs to be improved. I would ask if there are specific actions I could take to ensure a positive working relationship going forward. I would also engage in end-user shadowing where possible. I find that spending time with end-users goes a long way towards building trust and establishing a valuable information stream.
Finally, I like to engage with clients or co-workers in a social setting where appropriate. I enjoy coordinating team-building activities and client meals or events to get to know the people I work with better. Taking the time to learn something personal about a co-worker or client quickly adds value and helps to build a solid communication foundation."
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Prepare for questions on escalations, vendor management, and cross-functional team leadership.
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Written by Karrie Day
33 Questions & Answers • IT Delivery Manager

By Karrie

By Karrie