Do you have Salesforce, or other customer relationship management solution experience?

Many companies rely on Salesforce or other major CRM solutions in one capacity or another. Do not answer 'yes' if your only experience is working at a company that used Salesforce. Interviewers who ask this question are specifically seeking candidates who have actively managed CRM implementations, administrated the tool, or worked in an active end-user role.

"I have worked with two major CRM solutions. I was an analyst involved in several projects that integrated with Oracle's NetSuite CRM. Additionally, I was a project manager responsible for the accounting-related initiatives for a Salesforce implementation at my last company."