"I believe in treating everyone I work with in any capacity with respect. I make it a point to show the same respect to all of my clients regardless of their title, role, or background. For example, I am known for shadowing junior-level resources to allow them to offer feedback and share concerns. I find the time spent with individuals in these end-user roles adds tremendous value to a successful delivery process.
I have demonstrated that I feel my clients are valued in a number of ways. I have personally thanked them for their contributions to my team's efforts. I have captured metrics to show how the changes they have made to processes and workflows have generated value. I have also held meetings with their management to offer positive feedback.
In regards to support, I am a believer in end-to-end ownership for the projects I work on. I let my customers know they can reach out to me to let me know about anything going on, even if I am not directly responsible. They know they can count on me to help facilitate a solution on their behalf. I also take the time to listen. Sometimes clients just need to be heard, and offering them an outlet to vent with someone who shows empathy and concern goes a long way."
