IT Delivery Manager Mock Interview
Practice 33 IT Delivery Manager interview questions covering project governance, stakeholder management, and service delivery.
Question 3 of 33
Do you have experience with ITIL?
Why the Interviewer Asks This Question
What to Avoid
Example Answer
Community Answers
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
The Information Technology Infrastructure Library (ITIL) is a framework to ensure the quality of IT activities such as service management, service delivery, and asset management. Interviewers ask this question to determine if a candidate has the experience, education, or certification necessary to perform service delivery duties within their ITIL framework implementation.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Avoid framing general service delivery experience as ITIL experience. ITIL professionals take classes and are often certified in this area. Interviewers may ask follow-up questions related to specific terms or processes that could easily expose dishonesty in this area.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"I am ITIL version four certified. We used ServiceNow at my last company to help us streamline ITSM workflows. I was also trained on ITIL version three. I appreciate that version four focuses on setting the stage for the co-creation of value between the customer and a service organization. This shift in mentality went a long way towards fostering the empowerment of our customers to directly participate in the process and enhancing the value of the services they received."
Write Your Answer
0 - Character Count
Unlock All 33 IT Delivery Manager Questions
Prepare for questions on escalations, vendor management, and cross-functional team leadership.
Get StartedJump to Question