What is your process for learning a new line of business?

Avoid an answer that indicates you would need to rely heavily on your clients to give you all the knowledge you need. Delivery managers should be able to dig in and analyze the workflows and artifacts of a business quickly with limited supervision.

"The first thing I do when I have the opportunity to learn a new business area is doing some research on my own. I focus on understanding industry standards, industry terms, and common challenges. I then meet with my new stakeholders, or clients to discuss the scope of the project, the goals, timing, and whatever else they are concerned with.

If time permits, I like to shadow the people in the end-user roles that the solutions I deliver impact the most. This helps me to understand how the delivery of new solutions will affect them going forward. I also gain access to their systems and documentation and review them."