Describe a method for performing an impact assessment.

Avoid processes that rely heavily on intuition. The experience and feelings of a delivery manager can be an important factor in the process, but interviewers expect a candidate to be able to perform data-driven impact analysis.

"The first thing I would do is brainstorm a list of impact areas to be assessed. For example, I might consider financial impact, customer satisfaction, resource time, the frequency in which something occurs, the number of affected clients or users, etc. Next, I would assign a weight to each of these impact areas depending on the relative importance of the area to the client I am working with.

I would develop an easy-to-use scale to rate each assessment item in terms of impact. A typical scale would be a high-low scale in which I use the numbers 1-10. I would rate the items myself, or facilitate a stakeholder session to rate the items. Using a simple formula, I would then calculate the overall impact of each item based on the scale and weighted importance.

Finally, I would develop a recommendation with strategic and tactical guidance supported by the impact analysis. If appropriate, I would also include guidance based on my previous experience and intuition."