"For me, the focus is always on client relationships. I reach out to my clients frequently, doing my best to provide them with relevant, useful information and ongoing support. I want to make sure that the lines of communication are always open. When a new feature or product comes along, I can then more easily upsell or cross-sell the value-add because I've already established trusting relationships with my clients. I also make it a point to collaborate closely with others on the sales and account management teams. Together we come up with new sales strategies to try out and share things that have worked. In the past, I have met or exceeded my target every single time."