"I use several different methods to build and grow my relationships with clients. When I come into a new role, I always make it a point to call every single client on my list to introduce myself. I think this is more personal than an email because they can hear my voice and learn my name. Sometimes these introduction calls lead into a conversation that gives me the opportunity to learn a lot about that person. With larger accounts that we want to expand, I encourage in-person meetings. There's nothing quite like shaking a client's hand and seeing the family photos they have in their office in order to build a real and trusting relationship. I also email clients. Sometimes they prefer and/or request this because they are busy. Ultimately, I stay in touch with customers in many different ways, whatever works best for them and helps to build the relationship."