"Throughout the 10 years I've worked in account management, I've used various applications to help me organize contacts, segment markets, customize pipelines, and prioritize my accounts. On a very basic level, I have used Microsoft Excel and internal admins to support my own organizational methods. Beyond that, I am comfortable using Salesforce and Freshsales as I used them in my last two positions. I have friends who use Zendesk Sell and Zoho, among others, and am confident I can easily learn how to use these or any other programs if needed."