How do you handle an angry customer?
There will be times in your career when you will have to deal with angry customers. They may be mad about something unrelated to you or your work, but they take out their anger on you. Or, they may be angry with you or your crew because of their perception of the work you have done. The interviewer wants to hear how you handle conflict while providing excellent customer service. The key is to stay calm, listen to the customer, and resolve the situation using excellent communication skills. Give an example of how you have dealt with an angry customer in the past.
"When I have an angry customer, I take the time to listen to their concerns while remaining calm and composed. I ask them to explain why they are angry and tell them that I understand why they are mad, which shows I have sympathy for what they are going through. I listen and acknowledge what they are saying and tell them that I will take care of the issue so they are satisfied. At this point, the customer usually calms down, and we can achieve a resolution. My goal is always to have the customer satisfied with my service and leave happy."
