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Kone Interview
Questions

31 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 31
At Kone we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?
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How to Answer
In the commercial services industry, your experience with clients may be widespread. Talk to the interviewer about any particular industry to which you may have more exposure. If you have a specialty - now is the time to discuss your expertise. Whether you have experience in the same industry as Kone, or not, be sure to appear confident in your capabilities.
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31 Kone Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. At Kone we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?
  2. We have a wide range of services at Kone. Have you ever used any of our services?
  3. Many of the management and higher level roles with Kone require a Degree in Business or similar. Please walk me through your post-secondary education.
  4. Due to the nature of Kone business and services we may ask that you complete a full background check. Are you willing to comply?
  5. At Kone we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
  6. At Kone we have many local competitors. In your opinion, what makes us stand out from the crowd?
  7. Kone values philanthropy and community giving. How do you choose to give back to others?
  8. At Kone, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?
  9. Customer service is our top priority at Kone. What is your customer service philosophy?
  10. We value accountability at Kone. If a customer sent a formal complaint about an interaction with you, how would you handle it?
  11. Do you fully understand what we do at Kone?
  12. When have you contributed to an effort to obtain a corporate goal?
  13. We value diversity at Kone. When have you worked amongst a diverse group of people?
  14. At Kone, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?
  15. Sometimes the services and packages offered at Kone can be confusing to new clients. How do you explain complicated concepts to those who may not understand?
  16. How did you maintain a good relationship with your most recent boss?
  17. Tell me why you are the right fit for Kone, and this position.
  18. Rate your communication skills from 1-10 with proper examples backing your given rating.
  19. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
  20. Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?
  21. Outside of work, what type of creative activities do you like to pursue?
  22. How do you determine priorities when you have multiple projects due?
  23. At Kone we value continued education and training. Tell me about your education.
  24. Tell me about a time when you used good judgement and logic to solve a problem.
  25. What kind of people do you enjoy working with?
  26. Tell me about a time when you took charge of a meeting. Was the outcome a positive one?
  27. As a manager, who has been your greatest influence? A person that has defined what type of leader you wish to be.
  28. If you had $50,000 to build your own business, what would you do?
  29. When a problem arises, what is your first reaction?
  30. What are your salary expectations?
  31. Strong time management is important at Kone. How do you manage your time, even on the busiest days?
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Answer Examples
1.
At Kone we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?
In the commercial services industry, your experience with clients may be widespread. Talk to the interviewer about any particular industry to which you may have more exposure. If you have a specialty - now is the time to discuss your expertise. Whether you have experience in the same industry as Kone, or not, be sure to appear confident in your capabilities.

Rachelle's Answer #1
"I understand that the majority of business that is coming to Kone is related to XYZ. I have about four years of dedicated XYZ experience. The remainder of my work experience is with a wide range of clients and industries. I feel that these experiences have equipped me very well for a position such as this."
Rachelle's Answer #2
"I have the most experience in the manufacturing industry. Approximately 15 years, in fact. I believe this experience will benefit me in this role with Kone because I am well versed in best practices and manufacturing protocols."
2.
We have a wide range of services at Kone. Have you ever used any of our services?
The interviewer wants to know that you are well aware of the services offered at Kone. Have you used them previously? Discuss with the interviewer any exposure you have had to the company. Keep your response positive and lighthearted.

Rachelle's Answer #1
"I have not personally used your commercial services; however, I have friends who have used Kone for their business needs and their reviews were always positive!"
Rachelle's Answer #2
"I have been a customer of Kone before, yes! The services I used were A, B, and C. My experience here was very comfortable, and everyone was professional. This experience is one of the reasons why I applied for this role. I want to work for a company that has high standards, and I know first hand that you do!"
3.
Many of the management and higher level roles with Kone require a Degree in Business or similar. Please walk me through your post-secondary education.
Your post-secondary background is on your resume; however, the interviewer is asking for you to go into further detail on your experience. This is a great time to brag a little bit about any scholarships, awards, or accolades you may have received during your post-secondary studies. Be sure to discuss how your education has prepared you for a position with Kone.

Rachelle's Answer #1
"I would be thrilled to be considered for a management level position with Kone. Although I do not have many years' experience in this type of position, I do have a Bachelor of Arts in Business Management from Walden University online. I graduated with a 3.6 GPA. I am very proud of this grade because I worked full time during my studies and still graduated top of my class."
Rachelle's Answer #2
"If you do not have a formal post-secondary education: "I did not have the opportunity to attend University; however, everything that I have learned on the job has been incredibly valuable. I would be thrilled to join your management team down the road so if you feel there are gaps in my knowledge, I would be happy to consider attending any required classes or workshops."
4.
Due to the nature of Kone business and services we may ask that you complete a full background check. Are you willing to comply?
Many companies will ask for a background check before employing you. This due diligence could include a criminal record check, a credit check, a drivers' abstract, and education verification. The request will vary from company to company so you should always be prepared to comply with all requests. If there is a mark on your record, this is the best time to disclose that information.

If you have a clean record: "I can fully understand why Kone would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."
Rachelle's Answer #1
"I can fully understand why Kone would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."
Rachelle's Answer #2
"If you have a mark on your record: "I can fully understand why Kone would need to conduct background checks on all potential employees. I did have a charge against me approximately six years ago for a DUI. I have gained my drivers' license back since then, but I thought I should disclose that to you ahead of time."
5.
At Kone we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?

Rachelle's Answer #1
"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."
Rachelle's Answer #2
"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."
6.
At Kone we have many local competitors. In your opinion, what makes us stand out from the crowd?
It is crucial that you research Kone before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about Kone vs. their local competitors. Keep your answer positive and complimentary.

Rachelle's Answer #1
"After researching Kone online, I found that you stand out from the many ways that you give back to your community. On the Kone website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from Kone. These factors make your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
Rachelle's Answer #2
"I believe that Kone has superior services and products. Your competitors seem to scratch the surface with some, but your offerings are so much more robust."
7.
Kone values philanthropy and community giving. How do you choose to give back to others?
The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

Rachelle's Answer #1
"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."
Rachelle's Answer #2
"Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."
8.
At Kone, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?
Working in the commercial services industry can be challenging for a few reasons. You are working with businesses who have tight deadlines, varying business hours, and multiple departments with different needs. Briefly talk to the interviewer about the challenges you foresee in this role with Kone. Remain positive and complete your answer by commenting on your abilities to meet these challenges.

Rachelle's Answer #1
"This position sounds very exciting, and I understand that all roles come with their challenges. If I had to comment on potential challenges, I think the biggest one will be to learn this new industry and the language that comes with communicating with your clients. I am confident; however that I will meet your expectations as I am a quick and diligent learner."
Rachelle's Answer #2
"As in many industries, I believe that the biggest challenge in business is competing with all of the global e-commerce based organizations. They have less overhead and thus, can offer lower pricing. With that said, I do believe that Kone does a great job when it comes to building value for your customers."
9.
Customer service is our top priority at Kone. What is your customer service philosophy?
Because Kone puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Kone website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

Rachelle's Answer #1
"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Rachelle's Answer #2
"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."
10.
We value accountability at Kone. If a customer sent a formal complaint about an interaction with you, how would you handle it?
Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Kone customers with great care.

Rachelle's Answer #1
"I understand that Kone has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."
Rachelle's Answer #2
"Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. I will always do what is required of me to renew a client relationship."
11.
Do you fully understand what we do at Kone?
Questions such as these are why it is essential that you research Kone before your interview. Dive deep into what they do, who their competitors are, who their clients are, and the impact their services have on their customers. Keep your answer as brief as possible and ask for clarification if you need it.

Rachelle's Answer #1
"From my understanding, the primary service offered by Kone is XYZ. You service large businesses such as A, B, and C. Without your services, most businesses would suffer because of 1, 2, 3. Would you like to provide me with more details on the core of your business?"
Rachelle's Answer #2
"I feel that I have a good understanding of what you do at Kone from my research online, and on your website. With that said, I would love to hear more about it from your perspective."
12.
When have you contributed to an effort to obtain a corporate goal?
Engaged employees are always the most productive. Assure the interviewer that you are capable of being an involved team member by assisting, in some way, to the end goal of the corporation.

Rachelle's Answer #1
"My most recent employer had an extreme interest in giving back to the community. So much so that we, as a group, logged our volunteer hours and it was treated as another KPI. We would review our community contributions on a quarterly basis. Our goal was always to hit a minimum 500 volunteer hours per quarter which meant that everyone would volunteer one day per month. It was a great initiative and one that I happily participated in."
Rachelle's Answer #2
"Everyday! The corporate goal is always my primary driver, in my current position. To be successful in my position I need to always be in tune with what my employer is trying to achieve, and be an active participant."
13.
We value diversity at Kone. When have you worked amongst a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

Rachelle's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
Rachelle's Answer #2
"In my current role, I work alongside cross-functional teams regularly. Together, we manage our business and effectiveness. I enjoy the diversity component."
14.
At Kone, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?
It's impossible to know where you will be in 5 years but you need to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for the position at Kone.

Rachelle's Answer #1
"Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
Rachelle's Answer #2
"5 years from now, I would like to supervise or manage a team of my own with Kone. I feel like I am progressing in my career at a rate that will make this a possibility."
15.
Sometimes the services and packages offered at Kone can be confusing to new clients. How do you explain complicated concepts to those who may not understand?
The interviewer wants to know that you are capable of explaining complex ideas without being condescending to your co-workers or talking over their heads. Give the interviewer an example of how you break down information to make it more easily digestible for the average person.

Think of a presentation about a complex topic, as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads trying to figure out what you're talking about. When you can define key terms and phrases to make them more relevant to your audience, you have skill! Not everyone can do this.

Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy to understand terms.

Rachelle's Answer #1
"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations."
Rachelle's Answer #2
"I use the K.I.S.S method...Keep it simple, silly! If you cannot explain it simply, you do not understand it well enough. I recently rolled out a complex compensation plan with many anomalies. I took the approach to share a broad overview and provide detail for reference. I often try to make analogies or share complex information in the form of a story."
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