Customer Representative Mock Interview
Practice 26 Customer Representative interview questions covering conflict resolution, communication skills, and service scenarios.
Question 5 of 26
Do you tend to give into customer complaints?
How to Answer
Example Answer
Community Answers
While it's important to keep customers happy, giving in to a complaint could be detrimental to the company. Show the interviewer that you can be firm but still accommodating. You will want to mention your understanding of company guidelines and policies, and how you adhere to them when giving customer support.
Here is an interview answer example: "What I do is I listen attentively to the customer's complaint and reassure them that the company will look into it. At my level, I cannot confirm resolution of the problem but I can let the customer feel that their concerns will be addressed promptly."
"What I do is I listen attentively to the customer's complaint and reassure them that the company will look into it. At my level, I cannot confirm resolution of the problem but I can let the customer feel that their concerns will be addressed promptly."
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Anonymous Answer
I listen first and then determine based on available resources what options are available to assist the customer and resolve any complaints they may have.
Amanda's Feedback
Good start! Listening is a key skill in the customer service field. You can improve your answer by sharing that you thoroughly evaluate the facts of each complaint so that you can decide how best to assist the customer.
Anonymous Answer
I listen attentively and note all the salient points which serve as clues to solving the problem and I try as much as possible to resolve whatever challenges the customer might be facing. If I am unable to completely proffer solutions, I refer the Customer to the department that would be in the best position to tackle the queries without delay.
Stephanie's Feedback
This is a thoughtful, well-rounded response. You cover all your bases! It's clear that you prioritize customer service and have worked out a strategy for handling complaints.
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