Give me an example of when you pleased a customer very much?
You should be prepared to give an answer to this question in any job interview that has customer interactions. Your answer should be able to highlight your skills and personality. Think of an instance or experience you've had with a customer that would make you stand out from the crowd.
"A customer had called, asking about one of our products. After I described the product to her, I then proceeded to locate a store nearest to her location. I checked if there was stock available and let her know who to look for at the store. The customer thanked me gladly for going the extra mile for her convenience."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Working on a retention team at my previous employment. People mostly wanted to cancel due to rate increases. This particular customer had a triple increase in the overall rate. I reviewed the account to find out why. Explained the increase was due to multiple traffic violations in the last year. Then did an overall review of the policy and coverages. They suggested several discounts available and did get the rate down. Overall the customer understood the increase and was pleased with the discounts and did send my manager a compliment on my service.
Rachelle's Feedback
That's very nice of your customer to give positive feedback to your manager! It sounds as though you are often able to offer a healthy balance between customer needs and what is right for your company. Well done!
Anonymous Answer
A customer called in to inquire about our travel insurance products. She expressed her frustration that the policy documents were too bulky and not easy to understand. To top it all, she mentioned that she was made to understand that the process of buying the product was a long one. Having listened to her concerns, I took her through the documents in a few steps, pointing out the benefits, considerations, and terms. The required documents were submitted and in a few minutes, her travel insurance certificate was sent to her. She was so excited that she sent a mail commending our services and that she was looking forward to doing more business with us.
Stephanie's Feedback
Wonderful response! It sounds like you take customer service very seriously, and you truly went above and beyond the call of action to meet this customer's needs. This is exactly the kind of energy that hiring managers want in customer service-focused roles.
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