Advice and Examples: In what ways could you improve as a customer service agent? For a Customer Representative Interview Question.
3. In what ways could you improve as a customer service agent?
How to Answer
Being self-aware is not a trait everyone possesses. The recruiter would be happy to know that you're conscious of both your strengths and areas for improvement Also, it doesn't hurt to show that you've already thought of how to do better. Try to avoid, not saying there isn't room for improvement as that will look unfavorable towards yourself.
1st Answer Example
"I'd use every opportunity I have to obtain customer feedback. Using the data, I'd be able to address issues faster and anticipate customer needs. I'd like to get to the point where I can predict what the customer needs/wants and provide the service or support immediately."
2nd Answer Example
"I think I am always able to improve. At my last position, we were able to listen to recordings of our customer interactions. This helped tremendously as I was able to see how my tone was with each customer. I was able to improve upon that greatly, but I still think there is room for improvement there."
"There is always room for improvement, I have found in the past that listening to some of my calls has helped me see how my tone affects a customer's reaction, this has helped a lot with call management."
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Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
I like how you acknowledge that there is always room for improvement no matter how skilled you may be. You can build on this answer by sharing about a specific conflict resolution technique or communication skill you would like to continue improving by reviewing customer feedback or recorded calls.