What experiences do you have in customer service?
Your response should be relevant and direct to the point. The interviewer is asking for experiences applicable to the job you're applying to. Collect your thoughts before answering to avoid mentioning unnecessary information.
Here is an interview answer example: "I have a total of 3 years experience dealing with customers. I worked as a receptionist in a clinic for 2 years setting up appointments and maintaining patient records. I was also employed at an inbound call center for a year, my job was to set up customer accounts and verify information. Both jobs have honed my communication and organization skills, as well as my patience and attentiveness to customers."
"I have a total of 3 years experience dealing with customers. I worked as a receptionist in a clinic for 2 years setting up appointments and maintaining patient records. I was also employed at an inbound call center for a year, my job was to set up customer accounts and verify information. Both jobs have honed my communication and organization skills, as well as my patience and attentiveness to customers."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I have more than 20 years of customer service experience, mainly in a call center setting handling everything from unemployment to travel. In unemployment, my job consisted of taking more than 100 inbound calls per day to assist unemployment recipients. In travel, I handled calls from corporate travels and booked international flights, hotels, and cars, and made sure our clients had every aspect of their trip handled for them. My jobs have honed my communication and organization skills, along with my patience and attentiveness to my customers.
Amanda's Feedback
Terrific answer! You have quantified your experience and provided specific details that give the interviewer a clear picture of what you have done in the past that would relate to a new role in the customer service sector.
Anonymous Answer
Having worked in an insurance company for over 10 years, I was given the opportunity to work with different customers in the areas of giving advice on products, ensuring that the recommended products are tailor-made for the client's needs, I also volunteer to give presentations concerning the product to ensure customers understanding and satisfaction.
Stephanie's Feedback
It sounds like you have a wealth of experience in customer service-oriented roles. Your previous experience has prepared you for the role you're interviewing for very nicely!
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