How to Answer: Tell me about an experience where you successfully used de-escalation techniques to prevent a physical altercation.
Advice and answer examples written specifically for a Correctional Officer job interview.
5. Tell me about an experience where you successfully used de-escalation techniques to prevent a physical altercation.
Why the Interviewer Asks This Question
The interviewer would like to know more about your de-escalation techniques and your confidence in implementing them. Give an example of a time you led a de-escalation and explain how it was successful. Keep your answer brief but be sure to display that you are comfortable conducting this type of initiative.
Written by Krista Wenz on February 10th, 2022
Focus Your Answer On
Focus on the training and experience that taught you how to de-escalate a situation. If you do not have previous training in de-escalation techniques, describe how you think you would handle the situation if presented.
Written by Krista Wenz on February 10th, 2022
What to Avoid
Avoid saying that you respond in a violent or unprofessional manner. The interviewer is looking for a correction officer who has excellent communication and conflict resolution skills.
Written by Krista Wenz on February 10th, 2022
Entry Level Example
"Because I am new to this career, I do not have a specific example; however, if I were to experience a potential threat like this, I would be sure to follow the regulations and procedures put in place at this facility. Safety is essential for both the officers and inmates, and order must be kept at all times."
Written by Krista Wenz on February 10th, 2022
Answer Example
"Last month, I had two inmates who were feuding. It came to a head at dinner one evening when the two groups had a lot of extra tension between them. I heard rumors from other inmates that a fight was to start that evening. I was sure to bring on additional officers, and we kept the inmates busy with conversation and a lot of unexpected movement. It worked, as the fight never happened. We broke their routine, which was enough to shake up their plan."
Written by Krista Wenz on February 10th, 2022
Experienced Example
"I have a few techniques when it comes to de-escalating conflict. My current place of employment implemented an eight-step process that I follow - Listen, Acknowledge, Agree, Apologize, Clarification, Choices + Consequences, Sequence Questions, and Suggestibility. This is a method that I am well-versed in and able to train as well."
Written by Krista Wenz on February 10th, 2022
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