Personal injury cases are emotionally charged. The client may want monetary damages and to hold the other party accountable for the action that caused the harm. Unfortunately, not every case is going to be able to pursue legal action. You may be in a position where you need to tell the client that they do not have a legal basis to move forward. After hearing this, they may feel they did not get justice or maybe that you have caused them additional harm and distress. The hiring partner wants to know how you would handle this situation. If you have not worked with clients previously, use a situation where you have disagreed with a customer, friend, or family member. Simply use a situation where you had to deliver disappointing news to someone you were hoping to help.