"Sometimes clients believe that attorneys can fix any problem where they feel they have been wronged. Unfortunately, that is not the case and it's understandably disappointing when a client learns they do not have a legal case against another party.

I worked as a waitress before going to law school. One night, I had a customer who wanted a bill to be compensated because they did not like the food. As I talked to them, I made sure to emphasize that I understood their perspective and calmly explained our general procedures for handling such complaints. It's always hard to disappoint someone who is paying for a good or service. But overall, when it comes to disagreements, it is not always about being right. It's about compassionately engaging with the other party so the issue is resolved in a manner that hopefully helps everyone in the long run."