"It seems that personal injury clients are highly emotional - and rightly so. They experienced an injury or wrongdoing that could have devastating effects on their life. They are coming to a personal injury attorney to seek justice. But the attorney should do more than just recite the statute or quote a court case. They have to be a good listener; they listen to not only the facts of the client's case but how the injury has affected the client. And sometimes, the client may not be able to pursue a case against the wrongdoer. Being able to have those conversations while being sensitive to the client's situation is a skill that is critical to practicing in this area of law."