Have you ever had to mediate between a property owner and a tenant?

Performing a mediation will involve listening to all disputing parties and facilitating an agreement with which all parties can agree. A successful negotiation is one where everyone compromises, and not one party walks away with exactly what they want. Assure the hiring authority that you will be able to handle a dispute between a property owner and a tenant with utmost poise and professionalism.

"I have had to mediate many times between a property owner and a tenant. Recently I had a tenant who felt they deserved their entire 1500 damage deposit returned upon move out. Our agency and the property owner, disagreed. The tenant had an unapproved pet, and they failed to do a final cleaning, as outlined in their rental agreement. We wanted to deduct the 500 pet fee as well as the 500 cleaning fee for a return of only 500. I initiated a phone call that was initially heated; however, I was able to help all parties see the others' viewpoints. In the end, we compromised and returned 800, just over half of the initial deposit."