Apartment Leasing Agent Mock Interview
Practice 30 Apartment Leasing Agent interview questions covering sales, resident relations, and property knowledge.
Question 17 of 30
Have you ever had to mediate between a property owner and a tenant?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As a person new to my career, I have yet to mediate between two parties in a workplace setting. With that said, I am a fantastic negotiator and debater. I have taken classes around debate and psychology and fully believe that I could deploy that knowledge when it comes to mediating a dispute between a property owner and a tenant. I also plan to learn from those senior to me, ensuring that I use language that calms the situation while doing the best I can for both parties."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Performing a mediation will involve listening to all disputing parties and facilitating an agreement with which all parties can agree. A successful negotiation is one where everyone compromises, and not one party walks away with exactly what they want. Assure the hiring authority that you will be able to handle a dispute between a property owner and a tenant with utmost poise and professionalism.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have had to mediate many times between a property owner and a tenant. Recently I had a tenant who felt they deserved their entire 1500 damage deposit returned upon move out. Our agency and the property owner, disagreed. The tenant had an unapproved pet, and they failed to do a final cleaning, as outlined in their rental agreement. We wanted to deduct the 500 pet fee as well as the 500 cleaning fee for a return of only 500. I initiated a phone call that was initially heated; however, I was able to help all parties see the others' viewpoints. In the end, we compromised and returned 800, just over half of the initial deposit."
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