Have you ever received negative feedback on your approach, from a tenant or property owner?
"I plan to view negative customer reviews as great learning opportunities. As a leasing professional, I will make sure that my approach is confident but never off-putting. From my time in university, I know how to interact well with people of different needs and personalities."
Most people have had a negative review or poor feedback from someone at one point. What the interviewer would like to see is that you can bounce back professionally from a negative review or feedback. Discuss what you were able to learn from the experience or the feedback that you received.
"My leasing agency as a whole has received very few negative client reviews. We did have an upset client a few months ago, and, unfortunately, I was the leasing agent for that particular account. The client felt that we could have delivered our paperwork faster, even though we did not miss a single deadline. I took this review into account and am now sure to outline client expectations more clearly from the start."
