Apartment Leasing Agent Mock Interview
Practice 30 Apartment Leasing Agent interview questions covering sales, resident relations, and property knowledge.
Question 28 of 30
Have you ever received negative feedback on your approach, from a tenant or property owner?
Entry Level
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I plan to view negative customer reviews as great learning opportunities. As a leasing professional, I will make sure that my approach is confident but never off-putting. From my time in university, I know how to interact well with people of different needs and personalities."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Most people have had a negative review or poor feedback from someone at one point. What the interviewer would like to see is that you can bounce back professionally from a negative review or feedback. Discuss what you were able to learn from the experience or the feedback that you received.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"My leasing agency as a whole has received very few negative client reviews. We did have an upset client a few months ago, and, unfortunately, I was the leasing agent for that particular account. The client felt that we could have delivered our paperwork faster, even though we did not miss a single deadline. I took this review into account and am now sure to outline client expectations more clearly from the start."
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