How to Answer: Have you ever received negative feedback on your approach, from a tenant or property owner?
Advice and answer examples written specifically for an Apartment Leasing Agent job interview.
4. Have you ever received negative feedback on your approach, from a tenant or property owner?
How to Answer
Most people have had a negative review or poor feedback from someone at one point. What the interviewer would like to see is that you can bounce back professionally from a negative review or feedback. Discuss what you were able to learn from the experience or the feedback that you received.
Written by Rachelle Enns on December 30th, 2019
Entry Level
"I plan to view negative customer reviews as great learning opportunities. As a leasing professional, I will make sure that my approach is confident but never off-putting. From my time in university, I know how to interact well with people of different needs and personalities."
Written by Rachelle Enns
Answer Example
"My leasing agency as a whole has received very few negative client reviews. We did have an upset client a few months ago, and, unfortunately, I was the leasing agent for that particular account. The client felt that we could have delivered our paperwork faster, even though we did not miss a single deadline. I took this review into account and am now sure to outline client expectations more clearly from the start."
Written by Rachelle Enns on December 30th, 2019