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Apartment Leasing Agent Interview
Questions

30 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

If we hire you as our next Apartment Leasing Agent, what will you accomplish in the first 90 days?

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Apartment Leasing Agent Interview Questions

  1. 1.

    If we hire you as our next Apartment Leasing Agent, what will you accomplish in the first 90 days?

      It's a good idea to have a 30, 60, and 90-day plan set out when you go into an interview. This approach is especially important when you are applying to a role such as an Apartment Leasing Agent, where your workload will be significant, quite quickly. Be prepared to discuss numbers, training, or achievements that you hope to see realized.

      Rachelle's Answer

      "In my first 90 days I will work hard to get to know each property client on my list by calling them to introduce myself. I plan to go through each open file and find out how we can optimize their current property marketing package. I want to accomplish some exciting new activity and infuse these accounts with fresh creativity."

      Rachelle's Answer

      "I believe the best action I can take in the first 90 days is to get to know each member of the team whom I will be working alongside. I plan to learn how everyone prefers to communicate. I also plan to fast-track my training by spending time on the weekends and evenings studying hard. I believe in doing everything faster and better, so you will see results and accomplishments from me very quickly."

  2. 2.

    What qualities do you look for in an ideal tenant?

      An ideal tenant is one with stable work history, excellent references, and a clean credit rating who will treat their newly leased apartment with pride. They pay their rent on time and are in touch with concerns promptly. The interviewer wants to see that you recognize the ideal qualities of an applicant. Briefly share what you look for when seeking out a new tenant for your clients' properties.

      Rachelle's Answer

      "I look for a consistent history in their work and personal life. Consistency is important because if they stick with a job, they are most likely to stay longer and be respectful tenants who pay their lease on time. Personality-wise, I have tenants of all kinds; however, the common denominator is consistency."

      Rachelle's Answer

      "The qualities I would look for in a tenant include honesty, strong personal and work ethic, and cleanliness. If the applicant showed up to a walk-through very messy and frazzled with limited history to provide, that would be a red flag for me. Could you share with me any non-negotiables you look for when reviewing a tenant application?"

      Anonymous Answer

      "I would look for someone who has great references, a steady job for six months or longer showing good job security, and good credit. Good credit will give the impression that they can make and afford to keep up monthly payments."

      Rachelle's Answer

      Wonderful! These are all strong indicators of an ideal tenant.

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  3. 3.

    Have you ever had to mediate between a property owner and a tenant?

      Performing a mediation will involve listening to all disputing parties and facilitating an agreement with which all parties can agree. A successful negotiation is one where everyone compromises, and not one party walks away with exactly what they want. Assure the hiring authority that you will be able to handle a dispute between a property owner and a tenant with utmost poise and professionalism.

      Rachelle's Answer

      "I have had to mediate many times between a property owner and a tenant. Recently I had a tenant who felt they deserved their entire $1500 damage deposit returned upon move out. Our agency and the property owner, disagreed. The tenant had an unapproved pet, and they failed to do a final cleaning, as outlined in their rental agreement. We wanted to deduct the $500 pet fee as well as the $500 cleaning fee for a return of only $500. I initiated a phone call that was initially heated; however, I was able to help all parties see the others' viewpoints. In the end, we compromised and returned $800, just over half of the initial deposit."

      Rachelle's Answer

      "As a person new to my career, I have yet to mediate between two parties in a workplace setting. With that said, I am a fantastic negotiator and debater. I have taken classes around debate and psychology and fully believe that I could deploy that knowledge when it comes to mediating a dispute between a property owner and a tenant. I also plan to learn from those senior to me, ensuring that I use language that calms the situation while doing the best I can for both parties."

  4. 4.

    How would you describe your relationship with your tenants and property owners?

      The interviewer would like to know more about your client and tenant relationships. Be sure to express that you value having solid stakeholder relationships. Discuss how you nurture these relationships to ensure that everyone is happy and on the same page. Talk to the interviewer about your strategy for creating healthy relationships in the workplace.

      Rachelle's Answer

      "My tenant and client relationships are open and honest. I believe that the more upfront and transparent I am with my clients, the more likely they are to return. I most definitely value my property owners and am sure to nurture those relationships as much as possible."

      Rachelle's Answer

      "I love to get to know my property owners as well as tenants! The best part of the day is when a tenant comes to me for assistance, and I can guide them to the right property. It builds trust, and I always appreciate return clientele."

  5. 5.

    What is your most effective question when interviewing and vetting a potential tenant?

      It's crucial that, as an Apartment Leasing Agent, you can secure only the best tenants for your clients' properties. The hiring authority would like to get a glimpse into how you interview applicants, ensuring you ask the right questions to identify if they are a fit for your listing.

      Rachelle's Answer

      "I realize the value of a few substantial questions, which is why I ask more direct questions rather than have small talk. My favorite question is, 'What will your most recent landlord say about you when I call for a reference?' Then, I look to see if they stumble, become uncomfortable, or change their body language. If they answer freely with a positive tone, then I am more likely to accept their application."

      Rachelle's Answer

      "I am here to learn and would love to know the types of questions your agency asks of tenants applying to lease your listings. Initial instinct tells me that 'Why are you moving?' or 'Why are you looking for a new lease at this time?' would be a great place to start."

  6. 6.

    How do you feel about working evenings and weekends, performing open houses and walkthroughs?

      Before answering scheduling questions, it's essential to be clear on the expectations of an Apartment Leasing Agent. You want to be sure that you can meet their expectations. If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you. Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week. With that said, you will need to pivot your hours to meet the needs of your clients.

      Rachelle's Answer

      "I am willing to work overtime, as my clients need. I value my personal time, but I can be flexible as to when I take that time. I fully understand that my clients need me to be there for them on weekends and evenings when applicants are more likely available to do property viewings and come to open houses or walkthroughs."

      Rachelle's Answer

      "I am aware that the schedule of an Apartment Leasing Agent will include weekends and evenings when most people are available to view a property or meet up to sign paperwork. I will do what it takes to serve my clients."

  7. 7.

    Apartment Leasing Agents must be persuasive when negotiating on behalf of their clients. Do you consider yourself a persuasive person?

      Part of being an excellent Leasing Agent is also having the power of persuasion when necessary. There is a difference between persuasion and debating - or even convincing. Persuasion is used when you want to influence someone rather than tell them that they are wrong, and you are right.

      The power of persuasion is essential if you are selling or pitching anything. It is also a valuable skill when you want to gain momentum with your coworkers or have a property owner better understand your approach on a project.

      It is not a negative thing to be persuasive. Talk to the interviewer about whether or not you consider yourself to be a persuasive individual.

      Rachelle's Answer

      "I can be persuasive when it comes to helping my clients to understand the logic, or reason, behind a decision that I feel is important for their property. It's important to lay out the intentions of any change and then express the importance of those changes."

      Rachelle's Answer

      "Persuasion is important in sales, and through the training that I will receive in this Apartment Leasing Agent role, I believe that my persuasion skills will only become stronger."

  8. 8.

    If hired as our Apartment Leasing Agent, how will you go about finding new clients?

      As an Apartment Leasing Agent, you may be responsible for finding new clients and listings to add to your portfolio. If you earn full or even partial commission, your business development activities will be especially crucial to your success. Outline for the interviewer the ways that you seek out new clients and their properties.

      Rachelle's Answer

      "I started my career through pure cold calling from online listings of property owners who appeared to be managing their properties on their own. Today, my greatest business development activities include asking for referrals, calling former clients who have not listed with our agency for the past one to three years, and partnering with other professionals in a referrals exchange."

      Rachelle's Answer

      "It will be important to me that I build my business quickly. For that reason, I am prepared to cold call and get in touch with former property clients who have gone quiet. Once I begin to grow my property portfolio, I will begin to ask for referrals as well."

  9. 9.

    What type of properties do you have experience leasing?

      Since you are interviewing for an Apartment Leasing Agent position, the interviewer will want you to highlight your residential leasing experience. Depending on your background, you may also have experience with commercial leasing. Briefly walk the hiring authority through your leasing experiences, taking the time to assure them that you are skilled and ready to take on the responsibilities of this role.

      Rachelle's Answer

      "I have spent the past nine years working in residential leasing, taking on listings from apartments to penthouses primarily in the downtown district. Although I have not worked with single-family homes, I have represented a few multi-unit townhouse developments. I appreciate the volume of work associated with apartment leasing, and, with our city growing and developing so quickly, I anticipate an even greater uptick in leased properties over the next few years."

      Rachelle's Answer

      "I am new to the leasing industry and have a keen interest in all topics residential. I understand there is room for growth into the commercial leasing side of your business; however, I desire to learn everything that I can about apartment leasing for the next few years."

  10. 10.

    How do you ensure you're in-the-know on the property market and its trends?

      It's time to show the interviewer that you have a keen interest in the industry. Discuss the resources that you lean on, and the action that you take to remain on top of market trends and lease-related news in your area.

      Rachelle's Answer

      "I put together quarterly market reports for my clients and collect information from local real-estate reports. I analyze the data from our agency's properties, and I have a couple of bankers that I talk to regarding mortgage rates and average rental pricing. It's essential to me that I am knowledgable on the types of residential properties up and coming as well. This well-rounded view helps me to serve my clients best."

      Rachelle's Answer

      "I will study any resources that you recommend. I do subscribe to a few real estate newsletters from our top local realtors, as well as residential developers. I have a genuine interest in what is coming available in our city and how the residential leasing market is shifting as our city grows."

  11. 11.

    Do you view yourself as a sales professional? Please explain why or why not.

      Apartment Leasing Agents have a variety of tasks, including positioning properties for rent through marketing and sales techniques. A successful leasing agent will see themselves as a sales professional. Similar to a real estate agent, a leasing agent must accurately and competitively represent a clients' property for rent or lease. Talk to the interviewer about your viewpoint when it comes to the sales aspect of your position.

      Rachelle's Answer

      "It is important for a leasing agent to act as a real estate agent, a business development professional and an entrepreneur, all in one. I most certainly see myself as a sales professional. I give myself important targets to reach every week, month, and quarter. These targets include how many calls I make, whether they be warm calls or follow up calls. I also look closely at inbound leads, my lead-to-tour conversion rate, and my close rate - just as a sales professional would. This discipline is most certainly what has contributed to my success as an Apartment Leasing Agent."

      Rachelle's Answer

      "As I learn more about the leasing industry and work my way into a full-fledged leasing agent role, I will certainly see myself more and more as a sales professional. To prepare, I have read a variety of sales books, and I listen to sales podcasts. I have familiarized myself with the goals and targets that I will face in a role such as this."

      Anonymous Answer

      "I do. As a realtor, I have had the pleasure of getting into sales. Being a professional in sales is great. You are the information map for many, and full of knowledge to share with everyone. Making a sale is thrilling and exciting. As a person who is good at sales, each sale makes you more motivated to complete the next."

      Rachelle's Answer

      Fantastic response, with a lot of energy!

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  12. 12.

    Do you have confidence in your communication skills? What is your communication style?

      Strong communication makes all the difference when it comes to workplace success. As an Apartment Leasing Agent, never underestimate the importance of being able to express yourself adequately to your tenants and your property owners. Efficiently communicating through body language, and written or oral communication can make a massive difference in these critical relationships.

      Assure the interviewer that you are confident in your communication abilities. You can refer to any communications course or workshop that you have taken. Or, you can discuss a time when a manager or client told you that you had excellent communication skills.

      Rachelle's Answer

      "Communication is everything to me, as a leasing agent. With my current company, I have recommended implementing various communication methods to help everyone stay on track, document better, and introduce transparency into the mix. I describe my communication style as open, easy, and organized."

      Rachelle's Answer

      "I had better have confidence in my communication skills, seeing as I am looking for work in leasing, which is essentially sales. I would say I'm rather direct, but try to gather as much information as possible before approaching a conversation. Once I have the information that I need from all parties, I am direct and to the point. I find it gets things done effectively and without any convulsion."

  13. 13.

    Where do you see your Apartment Leasing Agent career one year from now?

      This question is a slight variation of the typical interview question, 'Where do you see yourself in five years?' Instead, the interviewer may ask more directly, 'Where do you see yourself in the next year?'

      Interviewing, hiring, and onboarding is an expensive and time-consuming endeavor for any company. The interviewer wants to know that, if engaged, you will see this as a longer-term fit. Discuss your career plans, goals, and how those fit with what this company is offering. Describe your passion for this Leasing Agent opportunity, and what you like about the company for which you are applying.

      Rachelle's Answer

      "My twelve-month plan is to join your organization and earn my way into lead Leasing Agent role. I have a great deal of experience with property management, customer service, and market research. I believe you will see me well-suited for a leadership role within a short time."

      Rachelle's Answer

      "A year from now, I would like to be learning and growing in an organization that cares about its staff, its property owners, and it's tenants. I have been interested in joining the residential leasing industry for the last year, and I am eager to learn from the best while carving out a career with your highly esteemed organization."

  14. 14.

    How do you handle working in challenging team environments?

      The interviewer would like to see that you can adapt to working in a team environment, where difficulties may be present. Think about a team-based project that generated successful results but was an overall challenge. Avoid criticizing any individuals you have worked alongside in the past. Discuss the skills you have deployed to ensure a smooth team-based experience.

      Rachelle's Answer

      "As an Apartment Leasing Agent, I work independently for the majority of my day. I find that my most challenging team collaborations come when we are arranging special open houses for some of our multi-unit clients. My secret comes in the form of organization, and having expectations set from the start."

      Rachelle's Answer

      "I recently worked on a group project in school that was worth 40% of my mark. The group contained members of different personalities and viewpoints who all saw things differently. Despite our differences, we came together to share a common vision and let that vision guide our work. To prevent miscommunication, we created a group chat where everyone could post their progress. I will bring this same dedication and collaborative mindset with me to work, should your agency hire me."

  15. 15.

    Are you looking for an opportunity with base pay plus commission or are you open to working on 100% commission?

      The hiring authority needs to be sure that you are comfortable with whichever pay structure they are offering. If you are not sure how the pay structure will work for this role, be sure to ask and gain clarification. Be prepared to discuss exactly what you are looking for in your next opportunity.

      Rachelle's Answer

      "I have worked on 100% commission in the past, with great success. With that said, I am at the stage in my career where I would prefer a base pay with opportunity for uncapped commission earnings based on my performance. Could you explain to me the pay structure offered in this role?"

      Rachelle's Answer

      "As a new Apartment Leasing Agent, I am willing to start where I can, and if this requires working on 100% commission, then I will. Could you explain to me how the commission works with your agency?"

  16. 16.

    What do you know about the Landlord Tenant Act?

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  17. 17.

    On a scale of 1-10, how proficient is your knowledge of the real estate industry and property management principles?

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  18. 18.

    As an Apartment Leasing Agent, when have you had to shift your priorities in response to sudden changes?

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  19. 19.

    How will you handle working with very little supervision, with the ability to make crucial decisions independently?

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  20. 20.

    Have you ever received negative feedback on your approach, from a tenant or property owner?

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  21. 21.

    As an Apartment Leasing Agent, work emergencies can often arise. How often do you take work home with you?

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  22. 22.

    In summary, what do you believe to be your responsibilities as an Apartment Leasing Agent?

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  23. 23.

    Are you involved with any leasing organizations, groups, or associations?

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  24. 24.

    Do you leverage any social media platforms to promote your properties? If so, what approach has worked best for you in the past?

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  25. 25.

    What verification methods do you use for a tenant application?

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  26. 26.

    Tell me about the toughest negotiation you have ever facilitated.

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  27. 27.

    What type of leasing apps, tech, or programs have you used in the past?

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  28. 28.

    How do you ensure your interpersonal skills remain on point, even on the busiest days?

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  29. 29.

    As an Apartment Leasing Agent, you must be highly independent. Give me an example of your independence in action.

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  30. 30.

    How do you build strong, trusting relationships with the property owners that you represent?

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