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Apartment Leasing Agent

30 Interview Questions & Answers

1.
What qualities do you look for in an ideal tenant?
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An ideal tenant is one with stable work history, excellent references, and a clean credit rating who will treat their newly leased apartment with pride. They pay their rent on time and are in touch with concerns promptly. The interviewer wants to see that you recognize the ideal qualities of an applicant. Briefly share what you look for when seeking out a new tenant for your clients' properties.

1.
What qualities do you look for in an ideal tenant?
An ideal tenant is one with stable work history, excellent references, and a clean credit rating who will treat their newly leased apartment with pride. They pay their rent on time and are in touch with concerns promptly. The interviewer wants to see that you recognize the ideal qualities of an applicant. Briefly share what you look for when seeking out a new tenant for your clients' properties.

Rachelle's Answer #1
"I look for a consistent history in their work and personal life. Consistency is important because if they stick with a job, they are most likely to stay longer and be respectful tenants who pay their lease on time. Personality-wise, I have tenants of all kinds; however, the common denominator is consistency."
Rachelle's Answer #2
"The qualities I would look for in a tenant include honesty, strong personal and work ethic, and cleanliness. If the applicant showed up to a walk-through very messy and frazzled with limited history to provide, that would be a red flag for me. Could you share with me any non-negotiables you look for when reviewing a tenant application?"
Anonymous Answer
"I would look for someone who has great references, a steady job for six months or longer showing good job security, and good credit. Good credit will give the impression that they can make and afford to keep up monthly payments."
Rachelle's Answer
Wonderful! These are all strong indicators of an ideal tenant.
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2.
If hired as our Apartment Leasing Agent, how will you go about finding new clients?
As an Apartment Leasing Agent, you may be responsible for finding new clients and listings to add to your portfolio. If you earn full or even partial commission, your business development activities will be especially crucial to your success. Outline for the interviewer the ways that you seek out new clients and their properties.

Rachelle's Answer #1
"I started my career through pure cold calling from online listings of property owners who appeared to be managing their properties on their own. Today, my greatest business development activities include asking for referrals, calling former clients who have not listed with our agency for the past one to three years, and partnering with other professionals in a referrals exchange."
Rachelle's Answer #2
"It will be important to me that I build my business quickly. For that reason, I am prepared to cold call and get in touch with former property clients who have gone quiet. Once I begin to grow my property portfolio, I will begin to ask for referrals as well."
3.
How do you feel about working evenings and weekends, performing open houses and walkthroughs?
Before answering scheduling questions, it's essential to be clear on the expectations of an Apartment Leasing Agent. You want to be sure that you can meet their expectations. If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you. Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week. With that said, you will need to pivot your hours to meet the needs of your clients.

Rachelle's Answer #1
"I am willing to work overtime, as my clients need. I value my personal time, but I can be flexible as to when I take that time. I fully understand that my clients need me to be there for them on weekends and evenings when applicants are more likely available to do property viewings and come to open houses or walkthroughs."
Rachelle's Answer #2
"I am aware that the schedule of an Apartment Leasing Agent will include weekends and evenings when most people are available to view a property or meet up to sign paperwork. I will do what it takes to serve my clients."
4.
Are you looking for an opportunity with base pay plus commission or are you open to working on 100% commission?
The hiring authority needs to be sure that you are comfortable with whichever pay structure they are offering. If you are not sure how the pay structure will work for this role, be sure to ask and gain clarification. Be prepared to discuss exactly what you are looking for in your next opportunity.

Rachelle's Answer #1
"I have worked on 100% commission in the past, with great success. With that said, I am at the stage in my career where I would prefer a base pay with opportunity for uncapped commission earnings based on my performance. Could you explain to me the pay structure offered in this role?"
Rachelle's Answer #2
"As a new Apartment Leasing Agent, I am willing to start where I can, and if this requires working on 100% commission, then I will. Could you explain to me how the commission works with your agency?"
5.
What do you know about the Landlord Tenant Act?
Landlord-tenant law will vary depending on your region. Take some time to assure the interviewer that you are aware of the rules, policies, and regulations that you will have to know and follow as an Apartment Leasing Agent. If you are new to your career, be sure to express a willingness to immerse yourself in the regulations present in your region.

Rachelle's Answer #1
"I closely follow the regulations in my area to protect my clients, properties, and tenants. I understand the basic types of landlord-tenant relationships and rules around abandonment, eviction, privacy, and more. I plan to continue keeping myself educated on changes that arise and do so with Google alerts as well as reading local market reports."
Rachelle's Answer #2
"I understand the basics as I have begun to study in preparation for this interview. There are laws and regulations that all parties must meet, including topics surrounding damage deposits, contracts, discrimination, background checks, and more. I am eager to learn more as I grow with your agency."
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