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Apartment Leasing Agent Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated December 30th, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Sales    
Question 1 of 30
As an Apartment Leasing Agent, when have you had to shift your priorities in response to sudden changes?
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How to Answer
The life of an Apartment Leasing Agent is never the same from one day to the next, so the interviewer would like to know how you handle sudden shifts in priorities. Do you become very focused on the task at hand, or are you willing to drop what you are doing, and switch priorities? Discuss a time when you had to change your priorities on a dime. How did you react, and what was the result?
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Answer Examples
1.
As an Apartment Leasing Agent, when have you had to shift your priorities in response to sudden changes?
The life of an Apartment Leasing Agent is never the same from one day to the next, so the interviewer would like to know how you handle sudden shifts in priorities. Do you become very focused on the task at hand, or are you willing to drop what you are doing, and switch priorities? Discuss a time when you had to change your priorities on a dime. How did you react, and what was the result?

Rachelle's Answer #1
"Recently, I had to shift my focus when I learned that we were acquiring a small portfolio of 15 properties that very same week. I had to change my plans to incorporate this new work and leasing deadlines. Instead of working on the duties I had scheduled for the week, I brought myself up to speed and integrated the new portfolio into my workflow. It was a stressful time, but I also learned how well I could adapt to sudden change."
Rachelle's Answer #2
"As a university student, my schedule and priorities change regularly and always at short notice. I have been able to adapt very well to these frequent, sudden changes and am confident that I will be able to adapt just as well in the workplace."
2.
What qualities do you look for in an ideal tenant?
An ideal tenant is one with stable work history, excellent references, and a clean credit rating who will treat their newly leased apartment with pride. They pay their rent on time and are in touch with concerns promptly. The interviewer wants to see that you recognize the ideal qualities of an applicant. Briefly share what you look for when seeking out a new tenant for your clients' properties.

Rachelle's Answer #1
"I look for a consistent history in their work and personal life. Consistency is important because if they stick with a job, they are most likely to stay longer and be respectful tenants who pay their lease on time. Personality-wise, I have tenants of all kinds; however, the common denominator is consistency."
Rachelle's Answer #2
"The qualities I would look for in a tenant include honesty, strong personal and work ethic, and cleanliness. If the applicant showed up to a walk-through very messy and frazzled with limited history to provide, that would be a red flag for me. Could you share with me any non-negotiables you look for when reviewing a tenant application?"
Anonymous Answer
"I would look for someone who has great references, a steady job for six months or longer showing good job security, and good credit. Good credit will give the impression that they can make and afford to keep up monthly payments."
Rachelle's Answer
Wonderful! These are all strong indicators of an ideal tenant.
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3.
Have you ever had to mediate between a property owner and a tenant?
Performing a mediation will involve listening to all disputing parties and facilitating an agreement with which all parties can agree. A successful negotiation is one where everyone compromises, and not one party walks away with exactly what they want. Assure the hiring authority that you will be able to handle a dispute between a property owner and a tenant with utmost poise and professionalism.

Rachelle's Answer #1
"I have had to mediate many times between a property owner and a tenant. Recently I had a tenant who felt they deserved their entire $1500 damage deposit returned upon move out. Our agency and the property owner, disagreed. The tenant had an unapproved pet, and they failed to do a final cleaning, as outlined in their rental agreement. We wanted to deduct the $500 pet fee as well as the $500 cleaning fee for a return of only $500. I initiated a phone call that was initially heated; however, I was able to help all parties see the others' viewpoints. In the end, we compromised and returned $800, just over half of the initial deposit."
Rachelle's Answer #2
"As a person new to my career, I have yet to mediate between two parties in a workplace setting. With that said, I am a fantastic negotiator and debater. I have taken classes around debate and psychology and fully believe that I could deploy that knowledge when it comes to mediating a dispute between a property owner and a tenant. I also plan to learn from those senior to me, ensuring that I use language that calms the situation while doing the best I can for both parties."
4.
Do you leverage any social media platforms to promote your properties? If so, what approach has worked best for you in the past?
Depending on the region where you work, you will likely embrace social media platforms to highlight and feature your property listings. Talk to the interviewer about your use of social media platforms such as Instagram, Facebook, LinkedIn, or Twitter to attract new tenants and property owners.

Rachelle's Answer #1
"For the past three years, I have wholeheartedly embraced Instagram to attract clients and tenants alike. I even have a personalized hashtag that I use in every post. I find that my Instagram account gives me more clout and credibility when I am approaching new clients to list their properties with me. This account further positions me as an authority in the leasing space within my region."
Rachelle's Answer #2
"As a Gen Z individual, I have grown up with social media. I am incredibly comfortable with the concept and can see exactly how a strong social presence would help me to succeed as an Apartment Leasing Agent. Would you say that your most successful agents are ones who embrace the use of social media?"
5.
What is your most effective question when interviewing and vetting a potential tenant?
It's crucial that, as an Apartment Leasing Agent, you can secure only the best tenants for your clients' properties. The hiring authority would like to get a glimpse into how you interview applicants, ensuring you ask the right questions to identify if they are a fit for your listing.

Rachelle's Answer #1
"I realize the value of a few substantial questions, which is why I ask more direct questions rather than have small talk. My favorite question is, 'What will your most recent landlord say about you when I call for a reference?' Then, I look to see if they stumble, become uncomfortable, or change their body language. If they answer freely with a positive tone, then I am more likely to accept their application."
Rachelle's Answer #2
"I am here to learn and would love to know the types of questions your agency asks of tenants applying to lease your listings. Initial instinct tells me that 'Why are you moving?' or 'Why are you looking for a new lease at this time?' would be a great place to start."
6.
How do you feel about working evenings and weekends, performing open houses and walkthroughs?
Before answering scheduling questions, it's essential to be clear on the expectations of an Apartment Leasing Agent. You want to be sure that you can meet their expectations. If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you. Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week. With that said, you will need to pivot your hours to meet the needs of your clients.

Rachelle's Answer #1
"I am willing to work overtime, as my clients need. I value my personal time, but I can be flexible as to when I take that time. I fully understand that my clients need me to be there for them on weekends and evenings when applicants are more likely available to do property viewings and come to open houses or walkthroughs."
Rachelle's Answer #2
"I am aware that the schedule of an Apartment Leasing Agent will include weekends and evenings when most people are available to view a property or meet up to sign paperwork. I will do what it takes to serve my clients."
7.
How would you describe your relationship with your tenants and property owners?
The interviewer would like to know more about your client and tenant relationships. Be sure to express that you value having solid stakeholder relationships. Discuss how you nurture these relationships to ensure that everyone is happy and on the same page. Talk to the interviewer about your strategy for creating healthy relationships in the workplace.

Rachelle's Answer #1
"My tenant and client relationships are open and honest. I believe that the more upfront and transparent I am with my clients, the more likely they are to return. I most definitely value my property owners and am sure to nurture those relationships as much as possible."
Rachelle's Answer #2
"I love to get to know my property owners as well as tenants! The best part of the day is when a tenant comes to me for assistance, and I can guide them to the right property. It builds trust, and I always appreciate return clientele."
8.
If hired as our Apartment Leasing Agent, how will you go about finding new clients?
As an Apartment Leasing Agent, you may be responsible for finding new clients and listings to add to your portfolio. If you earn full or even partial commission, your business development activities will be especially crucial to your success. Outline for the interviewer the ways that you seek out new clients and their properties.

Rachelle's Answer #1
"I started my career through pure cold calling from online listings of property owners who appeared to be managing their properties on their own. Today, my greatest business development activities include asking for referrals, calling former clients who have not listed with our agency for the past one to three years, and partnering with other professionals in a referrals exchange."
Rachelle's Answer #2
"It will be important to me that I build my business quickly. For that reason, I am prepared to cold call and get in touch with former property clients who have gone quiet. Once I begin to grow my property portfolio, I will begin to ask for referrals as well."
9.
What do you know about the Landlord Tenant Act?
Landlord-tenant law will vary depending on your region. Take some time to assure the interviewer that you are aware of the rules, policies, and regulations that you will have to know and follow as an Apartment Leasing Agent. If you are new to your career, be sure to express a willingness to immerse yourself in the regulations present in your region.

Rachelle's Answer #1
"I closely follow the regulations in my area to protect my clients, properties, and tenants. I understand the basic types of landlord-tenant relationships and rules around abandonment, eviction, privacy, and more. I plan to continue keeping myself educated on changes that arise and do so with Google alerts as well as reading local market reports."
Rachelle's Answer #2
"I understand the basics as I have begun to study in preparation for this interview. There are laws and regulations that all parties must meet, including topics surrounding damage deposits, contracts, discrimination, background checks, and more. I am eager to learn more as I grow with your agency."
10.
How do you build strong, trusting relationships with the property owners that you represent?
The property owners that you represent are the heartbeat of your business. Without strong relationships with your property owners, you would not have repeat business and risk a poor reputation in your area. Talk to the interviewer about the ways that you approach relationship building with your valued clients.

Rachelle's Answer #1
"I am open, honest, fair, and prompt with my clients. Over the years, I have developed a solid reputation in the leasing industry, which has led to many excellent referrals and a great deal of repeat business. I call my clients regularly, and I send quarterly reports on their properties, which they certainly appreciate. These are just a few of the ways that I nurture these critical relationships."
Rachelle's Answer #2
"I will build strong, lasting relationships with my clients by showing them that I am reliable, I have good judgment, and that I care about their business. I believe that being transparent and keeping in touch will be the best way for me to begin nurturing strong relationships with the property owners whom I represent."
11.
How do you ensure your interpersonal skills remain on point, even on the busiest days?
Interpersonal skills are the behaviors you use to interact effectively with other people. When you have a busy day, it's easy to get wrapped up in your tasks and forget the importance of delivering the best in service and communication. Talk to the interviewer about the ways that you ensure your interpersonal skills are precisely what your clients and coworkers expect from you, even on the most action-packed days.

Rachelle's Answer #1
"It's imperative to me that the people I am around, whether it be coworkers, my property owners, or the tenants that I speak with, feel as though they are in good hands. I exude professionalism, warmth, control, and kindness in every action that I take, no matter how busy the day. I have made this approach a habit over the years, and these interpersonal skills are what has made me successful as an Apartment Leasing Agent."
Rachelle's Answer #2
"As a keen student and an avid member of my community, I make sure to display behaviors that are becoming of me, flatter others, and make everyone in the room feel comfortable. I often put myself in the shoes of others, which helps me a lot when it comes to being consistent in my approach to dealing with others."
Anonymous Answer
"Being busy makes me work harder. I thrive on challenges and need to be challenged daily."
Rachelle's Answer
It's good that you enjoy being busy! Can you speak in more detail regarding your interpersonal skills (i.e., social skills, communication competencies)?
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12.
Have you ever received negative feedback on your approach, from a tenant or property owner?
Most people have had a negative review or poor feedback from someone at one point. What the interviewer would like to see is that you can bounce back professionally from a negative review or feedback. Discuss what you were able to learn from the experience or the feedback that you received.

Rachelle's Answer #1
"My leasing agency as a whole has received very few negative client reviews. We did have an upset client a few months ago, and, unfortunately, I was the leasing agent for that particular account. The client felt that we could have delivered our paperwork faster, even though we did not miss a single deadline. I took this review into account and am now sure to outline client expectations more clearly from the start."
Rachelle's Answer #2
"I plan to view negative customer reviews as great learning opportunities. As a leasing professional, I will make sure that my approach is confident but never off-putting. From my time in university, I know how to interact well with people of different needs and personalities."
13.
Apartment Leasing Agents must be persuasive when negotiating on behalf of their clients. Do you consider yourself a persuasive person?
Part of being an excellent Leasing Agent is also having the power of persuasion when necessary. There is a difference between persuasion and debating - or even convincing. Persuasion is used when you want to influence someone rather than tell them that they are wrong, and you are right.

The power of persuasion is essential if you are selling or pitching anything. It is also a valuable skill when you want to gain momentum with your coworkers or have a property owner better understand your approach on a project.

It is not a negative thing to be persuasive. Talk to the interviewer about whether or not you consider yourself to be a persuasive individual.

Rachelle's Answer #1
"I can be persuasive when it comes to helping my clients to understand the logic, or reason, behind a decision that I feel is important for their property. It's important to lay out the intentions of any change and then express the importance of those changes."
Rachelle's Answer #2
"Persuasion is important in sales, and through the training that I will receive in this Apartment Leasing Agent role, I believe that my persuasion skills will only become stronger."
14.
If we hire you as our next Apartment Leasing Agent, what will you accomplish in the first 90 days?
It's a good idea to have a 30, 60, and 90-day plan set out when you go into an interview. This approach is especially important when you are applying to a role such as an Apartment Leasing Agent, where your workload will be significant, quite quickly. Be prepared to discuss numbers, training, or achievements that you hope to see realized.

Rachelle's Answer #1
"In my first 90 days I will work hard to get to know each property client on my list by calling them to introduce myself. I plan to go through each open file and find out how we can optimize their current property marketing package. I want to accomplish some exciting new activity and infuse these accounts with fresh creativity."
Rachelle's Answer #2
"I believe the best action I can take in the first 90 days is to get to know each member of the team whom I will be working alongside. I plan to learn how everyone prefers to communicate. I also plan to fast-track my training by spending time on the weekends and evenings studying hard. I believe in doing everything faster and better, so you will see results and accomplishments from me very quickly."
15.
Are you looking for an opportunity with base pay plus commission or are you open to working on 100% commission?
The hiring authority needs to be sure that you are comfortable with whichever pay structure they are offering. If you are not sure how the pay structure will work for this role, be sure to ask and gain clarification. Be prepared to discuss exactly what you are looking for in your next opportunity.

Rachelle's Answer #1
"I have worked on 100% commission in the past, with great success. With that said, I am at the stage in my career where I would prefer a base pay with opportunity for uncapped commission earnings based on my performance. Could you explain to me the pay structure offered in this role?"
Rachelle's Answer #2
"As a new Apartment Leasing Agent, I am willing to start where I can, and if this requires working on 100% commission, then I will. Could you explain to me how the commission works with your agency?"
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30 Apartment Leasing Agent Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. As an Apartment Leasing Agent, when have you had to shift your priorities in response to sudden changes?
  2. What qualities do you look for in an ideal tenant?
  3. Have you ever had to mediate between a property owner and a tenant?
  4. Do you leverage any social media platforms to promote your properties? If so, what approach has worked best for you in the past?
  5. What is your most effective question when interviewing and vetting a potential tenant?
  6. How do you feel about working evenings and weekends, performing open houses and walkthroughs?
  7. How would you describe your relationship with your tenants and property owners?
  8. If hired as our Apartment Leasing Agent, how will you go about finding new clients?
  9. What do you know about the Landlord Tenant Act?
  10. How do you build strong, trusting relationships with the property owners that you represent?
  11. How do you ensure your interpersonal skills remain on point, even on the busiest days?
  12. Have you ever received negative feedback on your approach, from a tenant or property owner?
  13. Apartment Leasing Agents must be persuasive when negotiating on behalf of their clients. Do you consider yourself a persuasive person?
  14. If we hire you as our next Apartment Leasing Agent, what will you accomplish in the first 90 days?
  15. Are you looking for an opportunity with base pay plus commission or are you open to working on 100% commission?
  16. On a scale of 1-10, how proficient is your knowledge of the real estate industry and property management principles?
  17. Do you have confidence in your communication skills? What is your communication style?
  18. How will you handle working with very little supervision, with the ability to make crucial decisions independently?
  19. Where do you see your Apartment Leasing Agent career one year from now?
  20. As an Apartment Leasing Agent, work emergencies can often arise. How often do you take work home with you?
  21. How do you handle working in challenging team environments?
  22. In summary, what do you believe to be your responsibilities as an Apartment Leasing Agent?
  23. Are you involved with any leasing organizations, groups, or associations?
  24. What verification methods do you use for a tenant application?
  25. Tell me about the toughest negotiation you have ever facilitated.
  26. What type of leasing apps, tech, or programs have you used in the past?
  27. Do you view yourself as a sales professional? Please explain why or why not.
  28. As an Apartment Leasing Agent, you must be highly independent. Give me an example of your independence in action.
  29. How do you ensure you're in-the-know on the property market and its trends?
  30. What type of properties do you have experience leasing?
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