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Apartment Leasing Agent Interview
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10 Questions and Answers Written by Professional Interviewers

Question 1 of 10
Why do you want a career as an apartment leasing agent?
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Question 2 of 10
How do you evaluate success?
User-Submitted Answers
1.
I evaluate success by customer satisfaction and numbers.
2.
Success to me is accomplishing something that you have strived for.
3.
For me success, is about completing my job well and constantly shining the light on myself to be recognize as a great employee.
4.
Success to me is being at a point in your life where you have accomplished all your goals. And you spread your wisdom to those who are willing to listen and learn.
5.
I try my best not to stress especially at work, I feel like work is my place of zen I stress so much at home with my kids work is a outlet for me, as long as I can get to the root of the issue and make all of the required deadline at work I wont be stressed about anything.
6.
At my last job alot of the residents were very upset because the precious management company didnt really keep the property up to par, so when I started it was with a whole new team and we all were learning the property and it was a bit challenging because we had to fix all the files, alot of the deposits werent paid so it was alot we had to do but with teamwork hardwork and dedication we were able to get the property back together and we took it from 75 percent to 97 percent with a few weeeks.
7.
Being the best you can be.
8.
As exceeding personal and professional goals.
9.
Focus on key aspects to become successful.
Question 3 of 10
By providing examples, convince me that you can adapt to a wide variety of people, situations and environments.
User-Submitted Answers
1.
In my previous experience as a leasing consultant, I have had to work with a very diverse group of clients and co workers from various ethnicities and socioeconomic backgrounds. One property I worked in was more high end and one had more low income residents and I successfully provided excellent customer service to them all.
2.
I used to work at CiCi's pizza where a variety of different people with different tastes in toppings and food would come in. I would have to work with these different people while still going by our guidelines. I also worked at a gym where many different types of people come in. I adapt well in these situations because I am a very outgoing and social person that can relate to others easily.
3.
Well being in the security and customer service profession for over 15 years. I have been used to adapating to my enviroment really well.
4.
Well I can adapt to a wide variety of people... My last job I was dealing with a different diversity of group of people at a time. One time there was a guest whom dint speak English. I used my technology (my phone) to help me not only adapt to that situation but understand. I download a translator app to understand him as well as him understand me. The situation was solved and we both also learned a few words in a different language and had a few laughs.
5.
Well Ive been in the property management field for a very long time and the way I adapt to everything would be just learn as much as I can never assume anything If I have a question or unsure about something I will always ask,I am a hard worker and very eager to learn there's always something that needs to be done in this field, of course some residents will get upset but I just have to remain calm and professional and get to the root of the issue so it can be resolved.
6.
I have always enjoyed meeting new and different people. It is very interesting to learn and get to know them. Different situations challenge me to grow.
7.
I am a great listner, I have customer service experience im a security guard dealt with people at different levels professioal.
8.
I have lived in many different states and been exposed to different cultures and different atmospheres such as low and high income areas.
Question 4 of 10
How do you handle your anger?
User-Submitted Answers
1.
Calmly and rationally. I silently count to ten in my head and change my anger into motivation to solve a problem.
2.
I don't get angry very easily but in the rare occasion that I do, I hold it in and act as though nothing is wrong.
3.
If I felt like I was getting angry, I would use breathing techniques.
4.
Stop. First take a deep breath and think clearly and logically om how to execute the situation to the best of my abilities. Focus on the main goal which is making sure the customer leaves happy/satisfied.
5.
I dont get angry, if there is a issue I just simply get to the bottom of it and handle it in a calm and professional manner, no need to get angry.
6.
I think before I speak. Look on the bright side.
7.
By remaining calm and trying to resolve whatever issue has made me feel that way.
8.
Calm dont take it personal try to listen.
9.
Remain calm and remember this is not personal.
10.
By allowing myself time to cool off before reacting.
Question 5 of 10
Why should we hire you?
User-Submitted Answers
1.
I have over 3 years experience in the leasing field, excellent knowledge of Fair Housing Law and leasing software, and am extremely passionate about customer service and what the position of a leasing consultant entails.
2.
I am a very hard worker and strive for the things I want. For example, I played college softball and in order to accomplish a scholarship for that, you have to work long hours and put in the work to become great. I am also a very outgoing and social person and I am great when working with people.
3.
Yoy will hire me because I am a perfect candidate for this position.
4.
I have a passion for this career field. My mom has been in this career field for over 20+ years. Being a little girl I admire how my mom dealt with customer. How she was so likable and everyone loved her, even the ones who didnt like her she still treated them with respect and understanding. I looked up to her as most little do and I still do. I have have those same qualities that my mom has. I am understanding very logical thinker. Polite outgoing and courteous. This is not just a career for me it is also a dream come true.
5.
You should hire me because, I am a very hard worker I am a nice person and very eager to learn, if hired I would be the best employee I can be, I would definitly be very helpful, kind and attentive to residents and potential prospects, I would treat everyone with respect and be a team player.
6.
I have the skills and qualifications. I enjoy helping a company grow, and helping myself grow. I love helping people and meeting new people.
7.
I am hard worker professional always ready to learn and like working with customer service.
8.
I base every thing I do in my life and in my career on integrity. I believe that with integrity you can connect to others and build trust.
9.
I believe I have all the key essentials to be successful in the company such as motivation integrity and determination.
10.
I believe that I would be an asset and benefit to the company.
Question 6 of 10
Everyone has to bend or break rules sometimes, give me an example when you had to do just that.
User-Submitted Answers
1.
In leasing it is important that you not bend rules and give equal treatment to everyone to make sure that you are in compliance with Fair Housing Law.
2.
The only time I've had to bend a rule is while with a customer. Sometimes when they're unsatisfied I'd have to talk to my manager and come up with a plan that would satisfy the customer even though it may bend some rules.
3.
I have never bend or broken any rules. I am very firm and believe everything needs to be done accordingly to company rules.
4.
For example, at the last property I worked at when we would recieve packages were supposed to check id and make sure its the right resident but if I recognize them I would just bend that rule and give them their package, but I would make sure I know its them.
5.
In the event it was necessary I would only do so under the permission of my supervisor.
6.
Student being late to school told him/her to start coming in earlier no more excuses.
7.
I made the decision to bend the rules I had set for my daughter on different occasions when she wanted have snacks after a certain time.
Question 7 of 10
What major challenges and problems did you face at your last position?
User-Submitted Answers
1.
Maintaining a high occupancy and renewal rate, dealing with resident complaints and issues.
2.
Many problems I faced happened when customers weren't happy about being charged for something they hadn't wanted or something they weren't aware wasn't free. I'd have to assist the situation by telling the customer the rules and as to why they've been charged.
3.
At my last job alot of the residents were very upset because the precious management company didnt really keep the property up to par, so when I started it was with a whole new team and we all were learning the property and it was a bit challenging because we had to fix all the files, alot of the deposits werent paid so it was alot we had to do but with teamwork hardwork and dedication we were able to get the property back together and we took it from 75 percent to 97 percent with a few weeeks.
4.
I find it hard to accommodate an angry tenant when they dont agree with the lease or company policy. Sometimes it is hard to follow the lease and explain the rules to tenants without upsetting them further. IE: late payments.
5.
Challenges is not having communication with boss.
6.
Lack of communication, the employees weren't acting as a team making simple tasks seem difficult.
Question 8 of 10
Describe a difficult project and how you overcame it?
User-Submitted Answers
1.
My first experience with move ins was somewhat difficult, but I worked together with my team to help the process move smoothly and efficiently.
2.
While in college, playing a sport and double majoring is very difficult. I remember many difficult art projects that I wouldn't have much time to do if I wanted sleep because of softball but because I work hard, I'd make sure my projects weren't only finished but something that I was proud of. I'd overcome these projects by putting in the extra work needed to make it great.
3.
Well being that I am a floating leasing agent, going to a new property is always a little difficult because you never know what to expect, you have to catch on quick and have to be focused and ready to work, this has happend alot to be so I just have to be ready to learn and go in with an open mind and be focused.
4.
Well being that I am a floating leasing agent, going to a new property is always a little difficult because you never know what to expect, you have to catch on quick and have to be focused and ready to work, this has happend alot to be so I just have to be ready to learn and go in with an open mind and be focused.
5.
Well being that I am a floating leasing agent, going to a new property is always a little difficult because you never know what to expect, you have to catch on quick and have to be focused and ready to work, this has happend alot to be so I just have to be ready to learn and go in with an open mind and be focused.
6.
Improving the property one a small budget, finding qualified prospectives.
7.
Meeting dead lines staying over to be able to finish not giving up.
8.
A customer's lay away was left on the floor, and sold to another customer by a salesman unaware it had previously been sold. When the customer came in to make his payment and pick up his gear he was upset to hear we had sold his guitar. The guitar was a buy in from a few years ago and was hard to locate the same model and color. After awhile of searching we came across an identical product in our Texas store. Upon calling and explaining the situation the operations manager priority shipped the guitar to our store. The customer was so excited to have his guitar and appreciated all the work that went in to finding it.
Question 9 of 10
What was your greatest accomplishment as an apartment leasing agent?
User-Submitted Answers
1.
Building excellent rapport with residents and potential clients, and having a renewal rate of over 70%
2.
I have never been an apartment leasing agent but it is something that I am interested in.
3.
My greatest accomplishment would be just the fact that Ive been in the business for over 10 years and I am still learning, learning new software, learning more customer service tips, and able to apply all of my knowledge in the field and I am still very eager to learn more.
4.
Over my time at the company we saw increased occupancy, resident retention, profits, and excellent audits. During that time I was also able to meet so many new and different people and help them find somewhere to feel at home.
5.
Giving it my best to be able to complete work loads and rent out apartment good attitude.
Question 10 of 10
What do you feel is the most important skill an apartment leasing agent should possess?
User-Submitted Answers
1.
A strong commitment to providing professional and excellent customer service.
2.
I feel they should engaging and friendly because you need to be able to listen to what the applicant is wanting or be able to answer any questions they have while also being approachable and easy to talk to.
3.
I feel the most important skill you should possess should be great customer service.
4.
Kindness and friendliness. Making a prospect or tenant feel welcome. Getting to know them and finding common ground.
5.
Keeping your word, honesty and professionalism.

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