Master 31 behavioral interview questions covering past experiences, conflict resolution, and decision-making.
Question 6 of 31
The Goal
Example Answer
Admin
Marketing
Retail
Teacher
Sales
Manager
How to Answer
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What to Avoid
Community Answers

Christine Pasqueretta is a human resource and recruitment professional with experience creating, developing, implementing, leading, and measuring HR impact initiatives.
The interviewer wants assurance that you can learn new skills under pressure. The goal of your response is to show the hiring authority that you are willing to put in the effort required to learn new skills, even when it may seem difficult. This question also presents an excellent opportunity to express that you accept workplace changes with poise.

Christine Pasqueretta is a human resource and recruitment professional with experience creating, developing, implementing, leading, and measuring HR impact initiatives.
"(Situation) In my most recent role, I was unfamiliar with the hospital record-keeping system at first. (Task) After a few days of on-the-job training, I was able to maintain the hospital record-keeping system, but I still wasn't happy with my fluency. (Action) I found tutorials online and spent evenings training myself to improve. (Result) I became fluent in the program in no time flat. It was nice to dive in, learn the system well, and have that sense of accomplishment early on in my role."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) When I first began my administration career, I started as a temporary employee with a temp agency. (Task) Because I was placed in a variety of roles that changed weekly and sometimes even daily, I often jumped into positions where there was a lot to learn in a short time. Deadlines were often extremely tight, and technology changed frequently. (Action) I utilized and maximized my resources to the fullest, often learning technical tasks through YouTube tutorials the night before. (Result) I learned plenty of programs and software, and best of all, had fun doing it!"

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Our agency implemented a new design program recently. (Task) I needed to know the ins and outs of this design program to work effectively on my largest client project. (Action) I hunkered down, put a sign on my cubicle that said, 'Do not feed the animals,' and got to work researching and learning. (Result) Everyone understood that I needed some time, and they reserved calling my name for urgent requests only. I was able to learn the program in just one day, an accomplishment that I am quite proud of."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Last year, I earned a promotion to assistant manager with two weeks' notice. (Task) While earning a promotion was super exciting, the promotion was in an entirely different department. From the employees to the merchandise, everything was all brand new to me. (Action) I took the bull by the horns and got to work, learning everything I could about the collections, what sold well, and team dynamics. I wanted to be as efficient as possible right out the gate. I also recognized that I should seek the guidance of the current staff so they knew I valued their knowledge. (Result) Leading with an eager mind and humble heart, I got down to business and up to speed within a week."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) One instance that stands out is my work with a new student I had this year. This student has special needs, and his parents asked that he attend my Spanish class. (Task) As an experienced teacher, I often have moments of learning on the fly and know that I need to be flexible with all learning levels. (Action) I needed to learn overnight how to best include this student in my classroom without hindering his or the other students' learning. I wanted him to be successful. I read his IEP cover to cover and spoke with his aide and his parents to better understand his needs. (Result) The next day, this student stayed for Spanish and had a huge grin on his face throughout the lesson. It was so rewarding to see how he connected well with the curriculum and the other students."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) When I started my first car sales position in 2010, I took a salary cut for a highly commissioned opportunity. (Task) I had to hit the ground running to start earning commissions ASAP. I also had to learn about the car industry as quickly as possible so that I could start making appointments and sales. (Action) I spent the first week of this new job shadowing everyone I could, reading industry-related publications, and taking myself through the customer journey and sales cycle. I wanted to understand the entire experience from the customer's perspective. (Result) By the following week, I felt ready and was making appointments and running demos."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Our company recently implemented a new SAP system. (Task) Not only was I tasked with learning the system, but I also needed to train my team of five on the use of the system. (Action) I had two weeks to learn and train, so I took a lot of the modules home, watched a plethora of tutorials online, and even utilized some how-to videos on YouTube. (Result) In the end, I met the goal and was proud of myself for learning a complicated concept under such a tight deadline."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Think about a time you learned a new task or responsibility with little advanced notice. Perhaps your company implemented new software on which you had to give yourself a crash course. Maybe you needed to learn and implement a new procedure without notice. Perhaps your employer asked you to attend a workshop at the last minute, or you had to study for a policy exam. These make great real-life examples of times you had to learn something new within a short deadline. Discuss your diligence and actions to learn the content, task, or responsibility within a short timeline.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Behavioral-based interview questions that begin with 'Tell me about a time...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a compelling answer.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Avoid giving a general answer regarding your ability to learn new skills quickly. Stay away from vague statements like, 'This happens to me every day! I am often learning new tasks on the job, and I am always up for a new challenge.'
Anonymous Answer
I recall a time that our institution introduced the "SEATS" system to track student attendance. I was tasked to learn this new system and train our team and academic colleagues. There was only limited time for testing before it went live on the first day of the semester. I utilized the resources available to the fullest that comprehended how this system works and completed the "what you should do" guideline for students, lecturers, and administrators. I was quite happy was able to complete the task within a short deadline with good results.

Rachelle's Feedback
Very good answer! To make your response even stronger, mention any positive feedback you received from students or staff on your "what you should do" guideline.
Anonymous Answer
In my most recent role, I was unfamiliar with another group's data set. After a few days of an intense self-learn, I was able to analyze the data, but I still wasn't happy with my output. I found tutorials online and spent some time training myself to a deeper level of knowledge. It was nice to dive in, and have that sense of accomplishment. Now I train other co-workers with that information.

Kevin's Feedback
Your answer shows an excellent ability to self-learn and seek out the answers you need in order to be successful. I've rephrased the answer to show more of a deliberated approach, adding to why it was important to accomplish.
In my most recent role, I was introduced to another group’s data set that I had no training in. I spent a few days analyze the data, but realized it wasn’t enough, so I went deeper and found tutorials online to train myself. Since then I’ve trained other coworkers what I’ve learned which has improved our interdepartmental relations and enhanced our collaborative output.
Anonymous Answer
At my last job, we received a new inventory management system called OrderInsite. It was a step beyond our previous inventory management system, and the full-time technician was struggling to keep up with the inventory requests.
I contacted the corporate office and got login codes for the system and proceeded to learn the new system to assist the technician with inventory drug management where we would ship drugs to other pharmacies. I also took it upon myself to work with the technicians to do our cycle fill count sheets to make sure our physical onhands were up to date.
By learning the new system, I was able to get our inventory management up to date by assisting the full-time technician. I also continued to assist on OrderInsite at another location.

Rachelle's Feedback
This example clearly highlights your willingness to learn new systems. Very good!
Anonymous Answer
I was tasked to take lead in reviewing and negotiating a complex International Software Agreement worth 80 million on behalf of the company. I quickly had to learn more about the technical operations of the software and conduct in-depth research on Software Agreements and give my comments on the draft Agreement. I quickly learned this and had a successful negotiation. In regards to the company's material contracts, this contract was said to have a zero exposure when due diligence was conducted.

Rachelle's Feedback
Software is a challenging topic, and it sounds like you nailed it! Good response.
"I was tasked to take the lead in reviewing and negotiating a complex International Software Agreement worth 80 million on behalf of the company. I quickly learned about the technical operations of the software and conduct in-depth research on Software Agreements so that I could give my comments on the draft agreement. I quickly learned and was able to lead a successful negotiation."
Anonymous Answer
I have had many instances where things must be learned in a short notice. One such instance was when the computer program for scanning meals at the facility was put online; we had to learn the procedure with just minimal training.
Mary's Feedback
This is a great, specific answer! Make sure to include the result or outcome of having to learn something in such a short amount of time.
I have had many instances where things must be learned on short notice. One such instance was when the computer program for scanning meals at the facility was on put online, we had to learn the procedure with very minimal training. I was able to learn the process quickly within a [set period of time] while making little to no errors.
Anonymous Answer
In 2008 was my first encounter with the case management area, my experience was in the hospital. It was new for me, and I have to learn it along with the demonstration that I can do it. In the six months of the inception, not only demonstrate that I can do it, the company grow and expand the department, now it is a prominent local company in San Diego.

Alexandra's Feedback
Good answer! I would suggest expanding your answer to include information about what you did to ensure you learned the information accurately and quickly, and how this led to the growth of the company/department.
Anonymous Answer
Working as head bartender at TGI Fridays, part of my role was to ensure my team, and I was always up to date with new cocktails/ promotions. As the Christmas season was rapidly approaching, there was several new products and promotions to learn. I took home the latest product information and spent some time learning them and coming up with fun games/ rhymes to help my team learn them. In result, this created a fun, lively atmosphere on the bar and the Bartenders enthusiastically promoting the new products.

Alexandra's Feedback
Great answer! Again, you follow the STAR method here, which is very beneficial in a behavioral interview. I love your example - it not only shows how you learned something quickly, but also goes above and beyond to show how you also helped others learn that.
Anonymous Answer
Every training I've ever had in the medical sales industry has been like drinking water from a fire hydrant. I value education because I taught high school for many years before switching to corporate sales, and I know how to learn. When I only have a short amount of time to learn something new, I find that YouTube is an excellent resource.

Rachelle's Feedback
That first sentence made me laugh out loud! Hilarious but so accurate. I like that you brought in your high school teaching experience (which I hear from my teacher friends is also like drinking water from a fire hydrant) :) I noticed you have mentioned YouTube a few times now. Try branching out to other resources or, as mentioned earlier, be specific on what channels you subscribe to. YouTube isn't always seen as a serious resource since you can learn to do brain surgery but also watch cat videos.
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Written by Rachelle Enns
31 Questions & Answers • Behavioral

By Rachelle

By Rachelle