Master 31 behavioral interview questions covering past experiences, conflict resolution, and decision-making.
Question 8 of 31
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Admin
Marketing
Sales
Retail
Teacher
Manager
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Christine Pasqueretta is a human resource and recruitment professional with experience creating, developing, implementing, leading, and measuring HR impact initiatives.
The interviewer wants you to demonstrate your ability to take on projects that require a great deal of commitment. The goal of your response is to show the interviewer that you are a motivated individual who is ready to take on demanding workplace initiatives such as complex projects, new accountabilities, and more significant responsibilities.

Christine Pasqueretta is a human resource and recruitment professional with experience creating, developing, implementing, leading, and measuring HR impact initiatives.
"(Situation) A few months ago, my team was asked to perform a major inventory count, as requested by our corporate head office. (Task) At the time, our manager was away on temporary sick leave. No one quite knew where to start or who should take the lead. (Action) I took the initiative to lead my co-workers through the inventory project. I taught myself the tracking software in a short amount of time and created a schedule for the inventory counts so everyone knew the expectations. (Result) We completed the project three days ahead of schedule! It was a great success."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) With recent changes to healthcare, my employer knew it was time to revisit our employee health benefit provisions. Making an educated decision was crucial to the employees and the company's bottom line. (Task) As the senior administrator, I was tasked with performing the research on alternate health benefits providers. (Action) I made dozens of calls and sent in numerous RFQs. I spent a lot of time crafting charts and flows to make sense of the information for the short- and long-term. (Result) When it came time to present my findings to the company leaders, they were very impressed with the amount of data I was able to collect. In turn, they were able to make the best choice before enrollment time."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) One situation that comes to mind was the first time I was named Lead Marketer on a big client project. (Task) As the Lead Marketer, I had to guide the initial intake calls, ask the right questions, and correctly relay the information to my marketing team. If anything went wrong, it fell on my shoulders. (Action) So, for that reason, I worked double time and triple-checked everything before it went out to our client. I put in around 40 overtime hours working into the evenings and weekends. (Result) In the end, our client was thrilled with the outcome, and I received the opportunity to be the lead marketer on another opportunity with that client just a couple of months later."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) While working for Company ABC, I was responsible for rolling out an entirely new sales territory from scratch. (Task) We had zero name recognition and no clients in that region to point to as references. As the Territory Manager, it was a daunting task. (Action) I developed a plan of attack by reading what other high-growth tech startups had successfully done in a B2C model. Next, I identified the notable names in the area that would make us an influencer in the space if we partnered. Finally, I began digging in, calling everyone and anyone who would sit down and talk with me. (Result) It took a lot of legwork and overcoming obstacles, but my approach ultimately proved effective, and that territory is now one of the top producing markets for the organization."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Last year, Company X corporate head office was renovating my older store to match their new stores popping up across the country. (Task) As soon as it came up that they'd need team leads for each department, I asked for the job. Luckily, they chose me! (Action) The nine months spent in transition was a blur of to-do lists, meetings, and cross-collaboration with head office, contractors, and more. (Result) I was very proud of the final product, and I am happy that I was able to play a part in creating and executing that vision."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) While on the curriculum team, I volunteered to lead the entire rewrite of third, fourth, and fifth grade Spanish lessons. (Task) We had previously agreed upon targets that we wanted to keep to stay in line with the goals of the middle and high school teachers. Beyond that, I was responsible for creating the key lessons that all teachers would use while connecting them to the state standards. (Action) This project was a huge undertaking, and I recruited a few fellow teachers to help. I delegated the work, choosing each teacher's workload based on their strengths and favored tasks, and then took on the rest for myself, along with overseeing and compiling all of the collaborative work. (Result) While it took the entirety of the summer, when it was finally complete, we had an incredible meeting going over it all, talking about the upcoming year. Everyone was excited. It was even more rewarding to see the plans in action within my classroom and hear about the successes other teachers had as a result."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) My current company recently switched over our entire leadership team. During the process, the corporate head office decided to change our medical benefit plans. (Task) As the HR Manager, I knew it was up to me to protect the company culture at that time. (Action) I reached out to all associates individually to gain their feedback on what changes they would like to see. I explained some possible options and gained their feedback for the new leadership team. (Result) This initiative was a demanding one; however, I am proud to have led my associates through a seamless benefits transition."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Answer this question by discussing a specific time you took the lead on a demanding initiative. Be sure to include details of your project timeline, which portion of the project you led, or what you had to teach yourself for the project to be successful.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Behavioral-based interview questions that begin with 'Tell me about a time...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a compelling answer.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Avoid giving a general answer regarding your willingness to take on demanding projects or initiatives. Stay away from vague examples like, 'I recently took over as leader of the entire sales team. This promotion has required a lot of initiative on my part, but I am up for the challenge.' At first glance, this example seems okay, but it's essential to provide as many details as possible about the situation, your responsibilities, the actions you have taken so far, and the results of your actions.
Anonymous Answer
I was recently tasked with identifying students who were a "no-show", through our newly setup "X" system. completing this project was crucial to our management for budget planning. I spent a lot of time running related reports, sorting the data, identifying the discrepancies, meeting with different teams to provide a clear report for the management.

Rachelle's Feedback
Good answer. Be sure to speak about your successes in the end!
"I was recently tasked with identifying students who were a "no-show," through a new system called SEATs. The completion of this project was crucial for our management team for budget planning purposes. I spent a lot of time running reports, sorting data, identifying discrepancies, and meeting with different teams to provide a clear report for the management team. In the end, the project unrolled seamlessly, and I am now the go-to person for questions and needs related to the project."
Anonymous Answer
Our hotel needed more Business Travel guest rooms. I took a satellite aerial photo of the hotel and the surrounding area within a 2-mile radius and enlarged it on several posterboards. I then methodically went building-by-building, marking those companies in each building. I then formed a marketing campaign for different types of businesses. To this day, our hotel still reaps the benefits of that project.

Rachelle's Feedback
Wonderful response! This answer shows excellent initiative and a willingness to go above expectations while thinking creatively.
Anonymous Answer
I had to manage moving our office and warehouse to a new location. This required organizing a team, delegating responsibility, taking on contractors to move stock, fitting our office, installing a new phone system, moving servers and PCs, and ordering and fitting new racking for the warehouse. There was a lot to take on in areas I didn't have experience. We survived the move!

Rachelle's Feedback
Awesome! You have some great examples with a lot of variety - the interviewer will appreciate this :)
Anonymous Answer
Drafting key organization policies, presenting the policies to the board and making sure the board understands the importance of the policies and finally implementation of the policies. This demanded a lot of initiative. Constant training of the senior management and monitoring the information waterfall down to cashiers and shop attendants. I believe changing organization culture takes time but I believe drafting the policies, training employees and changing the attitude at the top management contributed positively to the change.

Rachelle's Feedback
These are all excellent examples of difficult changes and initiatives. Well crafted response.
Anonymous Answer
When I was in high school house construction class, I took the lead on the heating and cooling system. I didn't know much about it, but by the end of school, I had learned to install a home heating and cooling system.

Kevin's Feedback
Wow - that is quite a feat for a high school student! Very good! If you recall, try to add in details regarding group work and if you had any leadership responsibilities within the group.
In high school house construction class, I took the lead on the heating and cooling system. I knew little about it, but by the end of school, I learned to install a home heating and cooling system. I led my group of 6 other students through this project, helping to divide the work and guide others that were having trouble understanding the concepts.
Anonymous Answer
When I worked on my Green Belt certification, I had to complete online video training and tests besides the project for becoming certified. This took up a lot of personal time and initiative to be able to finish the video modules & tests to get certified as a Green Belt.
Kristine's Feedback
Great answer! Your interviewer will understand the certification required a lot of initiative from you. To enhance your response, specify how much personal time this project demanded.
Anonymous Answer
My company had set up a mail-order pharmacy service that made it easier for patients to get their medications delivered to their front door with a quick turnaround. The problem was that this pharmacy was several states away, and as we grew and got busier, this stopped making sense logistically. I took the initiative to identify local pharmacies that my customers already had good relationships with that would be willing to carry my product. This greatly benefited our business.

Rachelle's Feedback
Fantastic approach to a pending problem. Good answer!
Anonymous Answer
I was tasked with overseeing the implementation of a new EMR system. I was in charge of setting up all the training throughout all the Centers via conference calls for the Doctors, Technicians, and admin's that were going to use the system. One of the initiatives I took was asking about a clinic in our surrounding area that already used the system. I then got in touch with that clinic and set up a time to observe how they had implemented and used the system to help get some insight on how I was going to use it in our particular clinics.

Rachelle's Feedback
This example is an excellent way to showcase your ability to look outside the box and go to outside sources for help. This was a very clever approach. Well done.
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Written by Rachelle Enns
31 Questions & Answers • Behavioral

By Rachelle

By Rachelle