Tell me about a time that you had to drive a change that nobody else liked.
Policies often come into play throughout the growth of a company. Change can be challenging for many. Those not in leadership roles form opinions and assumptions based solely on the scope of their lens. This question is geared towards ascertaining your approach to supporting your employers. This question seeks to understand how you deal with and adapt to change and how you foster growth in a workplace. This will also evaluate the scope of your emotional maturity.
Provide an example of a situation in which you faced such a challenge. Explain how your course of action created positive insights toward the bigger picture and the end goal. You want to come across as a supporting influence for your employer where a meeting of the minds was reached. Respecting the chain of command and respectfully working to get your teams to share in your understanding of the company's vision is the goal here.
"All too often, policies come down from above and their nature or purpose is mysterious or vague. Especially when it is some form of rebranding, it raises concerns there's some sort of restructuring coming along, and the common over-reaction is that their job security is being threatened. But every company has an image and a brand, and when things aren't working, rebranding happens. But these moves are often, by default, unpopular, especially when the company neglects to communicate why the policy needed to be implemented. Without fail, I incessantly ask the kinds of questions of my superiors that give me an understanding of why a policy is implemented or enforced. So, yes, there have been many occasions I've found myself supporting an unpopular company policy, and I probe for what is on a need-to-know basis, and what is free to be publicly disclosed. When permitted, I choose transparency. I coach that messaging to my teams, so they can educate their employees on the whys of such things."
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