"Yes, I've always been of the mindset that change sparks improvement and fearing new ways of doing things hinders progress. It's quite evident that UnitedHealth Group has this same mindset, given your amazing growth and market dominance in a relatively short period of time of your existence. Just last year on my current job, my clinic was experiencing some severe waiting times for patients and it was causing an uncomfortable amount of disgruntled people. At that time, our patient waiting room was pretty boring, with very little reading materials or anything else to keep them entertained. Knowing we had the space, I asked in a staff meeting if it would be possible to get a television and a few more magazine subscriptions to help keep patients busy while waiting. Fortunately, the clinic manager had the budget for these items and loved the idea. I helped to select HGTV as the standard channel we would keep the TV on and pick out a few of the new subscriptions we would get for patients to read since I knew their demographics well."
