"During my time as Director of Donor Operations, I oversaw a team of incredibly hardworking employees responsible for receiving, processing, and acknowledging every donation we received. During one of our busiest times, we were notified that we needed to prepare for an upcoming audit. I assigned the task to one of our newer associates who quickly compiled the reports we needed. However, I noticed that some details were off, so I requested a private meeting with the employee. I thanked her for her work and asked about her process for developing the report. After she explained, I realized she had been incorrectly running queries in our CRM system, which resulted in slightly inaccurate reporting of quarterly donations. I showed her how to alter the difficult queries, and she happily adjusted."

"When I worked as a volunteer manager for Meals on Wheels, we received a massive grant that allowed us to take on one hundred new clients. Most of our volunteers had been working with us for five years or longer, and they had developed relationships with the clients on their regular delivery routes. To accommodate the increased client number, my organization's leadership wanted us to add five new clients to each route. This potentially meant an extra hour of volunteer time or less time spent with regular clients. We organized a small thank-you reception for volunteers, during which we unveiled the plan to add clients to each of their routes. Along with the new clients, we provided information about their unique needs and interests so that the volunteers could engage them immediately. We also coordinated a fleet of backup volunteers for support in case the increased load was too much and offered alternate routes for anyone who could not volunteer the extra time. I emphasized our open-door policy for volunteers and made sure we listened to any concerns."

Reflect on situations from your work experience where you had to discipline someone or offer them constructive feedback. Describe how you first identified the problem and brainstormed solutions to address it with the stakeholder. Next, describe how you broached the subject, the conversation that ensued, and the result.