Discuss a time you contributed to innovation or embraced change in the workplace.

"In any position I have, I think about creative ways to improve the way we do things. Innovation is necessary because the world is always changing, and we have to adapt to those changes to continue to meet our goals and push the mission forward. For a few years, we had issues with our paid staff getting lost on their way to client assessment visits. For several years, we printed hardcopy route sheets for our staff. When I reviewed the process, I realized we were wasting a lot of money on paper and giving staff poor directions. I worked with our Chief Financial Officer to allocate some funding to procure a contract app development specialist who worked with program leaders to create an app that could optimize client routes. This saved us nearly 5,000 and eliminated instances of staff getting lost in the field."

"I believe that regular reflection on procedures is necessary to ensure that we are working as efficiently as possible. I manage a program that pairs volunteers with homebound seniors seeking companionship; the volunteers would call their 'phone buddy' once a week to talk about life and see if there was anything they needed. During a reflection session on program operations, volunteers informed me that they loved the opportunity, but they felt they could have more impact if they were each paired with more than one client. I embraced this idea wholeheartedly and worked with volunteers to develop a process for confidentiality training and scheduling calls. Ultimately, this change allowed us to include more seniors in the program."

Show that you not only embrace change but can also be a catalyst for change that enhances the mission of the organization. Displaying a forward-thinking vision shows that you are committed to your work.