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T.J. Maxx Interview
Questions

30 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 30

This position requires you to adhere to a dress code. How do you feel about this?

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T.J. Maxx Interview Questions

  1. 1.

    This position requires you to adhere to a dress code. How do you feel about this?

      At TJ Maxx, we know fashion -- and it's important that our customers see our associates as fashion inspiration on a budget. Are you comfortable adhering to a business-casual dress code in your role here?

      Jordan's Answer #1

      "I wear a uniform at my current job, so a business casual dress code would be a great step up for me! I'm happy to adhere to any dress code policies."

      Jordan's Answer #2

      "I think that dress codes are a great way to provide a feeling of unity in the workplace; plus, they make it that much easier to get ready for work!"

  2. 2.

    At TJ Maxx we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

      At TJ Maxx, we appreciate that our associates are the backbone of our business: that's why it's so important to us to attract ambitious and talented individuals, offer them challenging assignments, and support their career growth. We offer leadership development opportunities for employees who show promise -- and 50% of our leadership development participants have received promotions. Talk to the interviewer about any interest you have in taking on leadership roles in the future.

      Jordan's Answer #1

      "The Leaders Developing Leaders program sounds incredible -- I would love to participate in that program in general, but especially if it means a high likelihood of moving forward with the company. I'm on a mission to build a retail career, so I'm looking forward to any leadership opportunities that come my way through TJ Maxx."

      Jordan's Answer #2

      "I would be very excited about obtaining a role in leadership within TJ Maxx in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."

  3. 3.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

      At TJ Maxx, we're proud of our high retention rate -- in fact, over 59% of our managers at the Assistant VP level and above have been with the company for 10+ years, which means that we hire and retain the best talent. However, turnover does happen, and it's important that our sales associates are ready to step in to cover shifts. Are you willing to accept extra shifts if your manager needs assistance at the last minute?

      Jordan's Answer #1

      "I'm just starting out in retail, but I really believe I want to create a full career in this industry. I have a lot to learn, so I'm eager to take on any extra shifts that are available so that I can get as much experience in this industry as possible."

      Jordan's Answer #2

      "I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."

  4. 4.

    At TJ Maxx we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      At TJ Maxx, it's very important to us to attract ambitious and talented individuals, offer them challenging assignments, and support their career growth. Our aim is to transform some of the most talented individuals we hire today into our global leaders of tomorrow. When have you gone above and beyond for your coworkers, supervisors, or customers?

      Jordan's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Jordan's Answer #2

      "Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

  5. 5.

    How do you like to be recognized for your accomplishments?

      We fully appreciate that our talented team of TJ Maxx store associates bring our business to life, and we aim to support them by making TJ Maxx a great place to work. We want each employee to know the significance of their contributions, so talk to the interviewer about some ways that you appreciate receiving recognition for your accomplishments.

      Jordan's Answer #1

      "I had a manager once who made it a habit to give employees handwritten notes of appreciation when she thought they had done a particularly good job. It was a small acknowledgement, but those notes always meant a lot to me -- it showed that my manager saw me as a valuable member of the team and took time out of her busy day to acknowledge me."

      Jordan's Answer #2

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

  6. 6.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

      At TJ Maxx, our culture places great value on relationships, which has been a key to our success since our founding in 1977. We encourage our employees to form strong relationships with each other, and we think that healthy competition is one ingredient to a creating a successful team. Talk to the interviewer about competitive workplaces you've encountered in the past.

      Jordan's Answer #1

      "My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

      Jordan's Answer #2

      "Last year I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

  7. 7.

    What type of work environment do you dislike working in?

      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.

      Jordan's Answer #1

      "I worked in a call center for several years, and I was definitely ill-suited for that environment. I worked in a cubicle with many other employees, but we rarely even spoke to each other. It was very isolating, and I think my work performance suffered because I didn't feel motivated to do my best. I'm definitely more suited to the retail industry; I love the fast pace and the fact that no two days are the same."

      Jordan's Answer #2

      "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

  8. 8.

    How can TJ Maxx motivate you on the job?

      Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.

      Jordan's Answer #1

      "I find it very motivating to work on a team with people who are doing their best work -- I'm a competitive person by nature, so I never want to be the weakest link on a team. If I'm surrounded by coworkers who are all focused on our team goals and their own personal goals, I'll do whatever I can to keep up with and exceed expectations and standards."

      Jordan's Answer #2

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."

  9. 9.

    What do you hope to learn from this job at TJ Maxx?

      Our aim at TJ Maxx is to transform the talented individuals we hire today into our global leaders of tomorrow. We believe that it's our responsibility to train and mentor our sales associates through limitless learning opportunities. Talk to the interviewer about what you hope to learn during your time with TJ Maxx.

      Jordan's Answer #1

      "I'm interested in several different facets of the retail industry and haven't yet decided what direction I want to take my career. I'm excited about the learning opportunities available through TJ Maxx, and I can't wait to dive in and find my home in the retail world!"

      Jordan's Answer #2

      "I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."

  10. 10.

    How do you handle situations that could cause you to be late or miss work?

      Life at TJ Maxx is fast-paced and ever-changing -- and this kind of environment can make some employees feel flustered or stressed out. The interviewer wants to get a feel for how you respond to the unexpected, so talk to them about how you would handle a situation that threatened to make you late for work.

      Jordan's Answer #1

      "I'm very even-tempered, so I don't panic when something unexpected comes up on my way to work. If I think I'm going to be delayed, I'll immediately call my manager and let her know so that she can be prepared to cover my area of the store until I can make it to work -- but these are really rare situations."

      Jordan's Answer #2

      "I always give myself an extra time-buffer when I leave for work in case something comes up -- that way, I'm not stressed out if something happens. The extra time I build into getting to work will give me time to contact my manager if I get delayed -- and if nothing else, it never hurts to arrive early for work!"

  11. 11.

    Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

      Jordan's Answer #1

      "I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

      Jordan's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  12. 12.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Jordan's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Jordan's Answer #2

      "I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  13. 13.

    Describe to me your ideal employer.

      From our exemplary company culture to our commitment to diversity, there are endless things to love about TJ Maxx. What do you look for in a potential employer? What kinds of companies get your attention?

      Jordan's Answer #1

      "I need to work for a company that is truly proactive about encouraging female and minority leadership, which is one of the reasons that TJ Maxx has stood out to me as I've researched potential employers. I love that 77% of the workforce is female and that 56% of workers are from minority groups -- it's clear that TJ Maxx doesn't just talk about diversity; they really embrace it and take proactive steps to ensure that the top talent is promoted and recognized."

      Jordan's Answer #2

      "My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."

  14. 14.

    What attracts you to working for a off-price retailer like TJ Maxx?

      At TJ Maxx, we buy from the biggest department stores, the best designers, and unique boutiques around the world to provide our customers with the best products at the lowest prices. The TJ Maxx way is different, and we're looking for passionate sales associates who believe in the TJ Maxx way. Talk to the interviewer about why you want to work for an off-price retailer like TJ Maxx.

      Jordan's Answer #1

      "I've had my share of financial hardships in my life, but I've always known that I can turn to TJ Maxx when I need to look my best for job interviews, functions at my kids' schools, and every other situation that comes up. I believe in the off-price business model, and I'm excited to share the benefits of this model with customers by being a brand ambassador for TJ Maxx."

      Jordan's Answer #2

      "I'm really passionate about the environment, and I love working in the retail industry but I know the toll that fast fashion takes on our world. Off-price retailers like TJ Maxx do so much to reduce waste and keep clothes out of landfills and in the hands of customers, where they belong. I want to work for a company like TJ Maxx so that I can continue to pursue my dream career and know that I'm doing my part for the environment at the same time."

  15. 15.

    Personality fit is important to us at TJ Maxx. How would you describe your personality?

      We want our sales associates to feel welcome at work -- that's why we encourage them to be themselves and bring their unique personalities to the job. Describe how your unique personality would be well-suited for this team.

      Jordan's Answer #1

      "My friends always describe me as charismatic -- I think that's one of the reasons I work so well in sales. I have a lot of playful energy, and I love to make people feel special. I want every person I interact with to feel welcome and embraced; that's a really essential part of my personality."

      Jordan's Answer #2

      "Authenticity is really important to me, so I'm glad to know that TJ Maxx wants its employees to be themselves. I'm a really fun-loving, energetic person, but that never stops me from working hard and exceeding my sales goals. If you give me a task, I'll execute it to perfection, and I'll have fun while I'm doing it."

  16. 16.

    What type of manager brings out the best in you?

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  17. 17.

    Why is this job with TJ Maxx right for you at this time in your career?

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  18. 18.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  19. 19.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

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  20. 20.

    How has your career history prepared you for success in this role?

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  21. 21.

    How do you feel about our associate values?

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  22. 22.

    What do you know about our Four Corporate Responsibility Pillars?

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  23. 23.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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  24. 24.

    Tell me 3 qualities you possess that make you a strong fit for this position with TJ Maxx.

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  25. 25.

    In our retail stores we take pride in keeping things clean and organized. Do you consider yourself an orderly, meticulous person?

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  26. 26.

    In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

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  27. 27.

    We have a strong employee honesty program in place at TJ Maxx to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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  28. 28.

    How would you handle a situation where a customer was flagged by our refund verification system?

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  29. 29.

    What do you know about TJ Maxx? Why do you want to work for us?

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  30. 30.

    TJ Maxx puts customer service first. How do you ensure that you always put the customers' needs first?

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