Tell me about a time when you went above and beyond for customer service?

Focus Your Answer On
Answer Example

Give a concrete example of a time when you helped make a situation right for an upset customer. Emphasize your listening skills, calm demeanor, and sincere empathy for the customer. Of course, be sure to tell the interviewer what solution you came up with through your problem-solving and how that solution improved the situation for the customer. You might mention that you are aware of Starbucks' policy to remake any beverage that a customer is unsatisfied with, no matter the reason. If you've applied the same practice in a previous role, feel free to share that with your interviewer.

You can also approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.

"I understand that Starbucks puts a lot of effort into their customer experience, and I plan to respect that every step of the way. One way I recently went above and beyond for customer service was when I worked at ABC Restaurant. I had a repeat customer who would come in by himself every day, at the same time, and order the same menu item. I quickly learned his pattern and would have his order ready for him when he arrived. I got to know him and would ask him about his day. It was nice to have a connection with him that went beyond the typical quick service in a casual restaurant."

Next Question

How to Answer: Tell me about a time when you went above and beyond for customer service?

Advice and answer examples written specifically for a Starbucks job interview.

10. Tell me about a time when you went above and beyond for customer service?

Focus Your Answer On

Give a concrete example of a time when you helped make a situation right for an upset customer. Emphasize your listening skills, calm demeanor, and sincere empathy for the customer. Of course, be sure to tell the interviewer what solution you came up with through your problem-solving and how that solution improved the situation for the customer. You might mention that you are aware of Starbucks' policy to remake any beverage that a customer is unsatisfied with, no matter the reason. If you've applied the same practice in a previous role, feel free to share that with your interviewer.

You can also approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.

Written by Rachelle Enns on December 26th, 2021

Answer Example

"I understand that Starbucks puts a lot of effort into their customer experience, and I plan to respect that every step of the way. One way I recently went above and beyond for customer service was when I worked at ABC Restaurant. I had a repeat customer who would come in by himself every day, at the same time, and order the same menu item. I quickly learned his pattern and would have his order ready for him when he arrived. I got to know him and would ask him about his day. It was nice to have a connection with him that went beyond the typical quick service in a casual restaurant."

Written by Rachelle Enns on December 26th, 2021

Next Question