"In the sales world, trust is essential in forging a bond between two organizations that are relying on each other for the success of their businesses. With my customers, I earn trust through solid communication skills, doing what I say and saying what I do. My communication skills start with my ability to listen to my customers and what their needs are and take action on those needs. My communication is further expanded in my ability to keep customers up to date on new products, orders, and expected delivery times for orders. Once a trusting relationship is built with my customers, I become the go-to for their needs and that is a top priority in my work."

"I am a firm believer that trust is built through my word and actions in the eyes of my clients and my colleagues. Last year, my company was working on a huge contract for a manufacturer of kitchen goods. When approached by our CEO, he noted that the potential client's concerns revolved around our ability to keep up with demand and create a design that met their expectations. I let our CEO know that he should invite any people from the potential client to our facility to meet face to face, show them our operations and then set clear expectations for production. While I had no qualms with our ability to meet demand, I focused on their product needs when we met face-to-face. I promised a group of prototypes would be developed within two weeks, I delivered on that promise in person to address questions and concerns and a contract was in process within the next week. The trust that was built with pretty simple people skills went a long way in securing my organization's largest contract to date."