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Smith & Nephew Mock Interview

Question 3 of 35 for our Smith & Nephew Mock Interview

Smith & Nephew was updated by on May 12th, 2023. Learn more here.

Question 3 of 35

We value the trust of our colleagues and customers and we understand that trust has to be earned. How do you earn the trust of those that you work with?

"In the sales world, trust is essential in forging a bond between two organizations that are relying on each other for the success of their businesses. With my customers, I earn trust through solid communication skills, doing what I say and saying what I do. My communication skills start with my ability to listen to my customers and what their needs are and take action on those needs. My communication is further expanded in my ability to keep customers up to date on new products, orders, and expected delivery times for orders. Once a trusting relationship is built with my customers, I become the go-to for their needs and that is a top priority in my work."

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How to Answer: We value the trust of our colleagues and customers and we understand that trust has to be earned. How do you earn the trust of those that you work with?

Advice and answer examples written specifically for a Smith & Nephew job interview.

  • 3. We value the trust of our colleagues and customers and we understand that trust has to be earned. How do you earn the trust of those that you work with?

      How to Answer

      Smith & Nephew holds trust as one of its core values and the company believes that trust is earned by being friendly, approachable, and listening to others. In your answer, focus on these traits and expand on your ability to carry these through to the job you are interviewing for. If you have a great example of a trusting relationship you built on the job in the past, explain how you did that to your interviewer.

      Written by Jaymie Payne on May 11th, 2023

      1st Answer Example

      "In the sales world, trust is essential in forging a bond between two organizations that are relying on each other for the success of their businesses. With my customers, I earn trust through solid communication skills, doing what I say and saying what I do. My communication skills start with my ability to listen to my customers and what their needs are and take action on those needs. My communication is further expanded in my ability to keep customers up to date on new products, orders, and expected delivery times for orders. Once a trusting relationship is built with my customers, I become the go-to for their needs and that is a top priority in my work."

      Written by Jaymie Payne on May 11th, 2023

      2nd Answer Example

      "I am a firm believer that trust is built through my word and actions in the eyes of my clients and my colleagues. Last year, my company was working on a huge contract for a manufacturer of kitchen goods. When approached by our CEO, he noted that the potential client's concerns revolved around our ability to keep up with demand and create a design that met their expectations. I let our CEO know that he should invite any people from the potential client to our facility to meet face to face, show them our operations and then set clear expectations for production. While I had no qualms with our ability to meet demand, I focused on their product needs when we met face-to-face. I promised a group of prototypes would be developed within two weeks, I delivered on that promise in person to address questions and concerns and a contract was in process within the next week. The trust that was built with pretty simple people skills went a long way in securing my organization's largest contract to date."

      Written by Jaymie Payne on May 11th, 2023

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "My usual approach is by follow up and follow through. I follow up on everything that is discussed and when there is a direct need for the customer, I follow through with that need as quickly as possible to ensure the customer gets what they need when they need it. Communication is also very key in building trust with my customers and I make sure I communicate effectively!"

      Marcie's Feedback

      Nice! Delivering on what you've promised and communicating effectively are both great ways to build trust in relationships. Can you provide an example of a time when you did either of these things and the result was a strong relationship?

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