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Boston Scientific Corporation Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

Boston Scientific operates in a very competitive market within the medical device field and they differentiate themselves with their ability to innovate and create solutions. Talk about a time you came up with a creative solution for a customer.

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Boston Scientific Corporation Interview Questions

  1. 1.

    Boston Scientific operates in a very competitive market within the medical device field and they differentiate themselves with their ability to innovate and create solutions. Talk about a time you came up with a creative solution for a customer.

      The medical device field is littered with brilliant minds that are coming up with creative solutions to helping patients find the best health possible and Boston Scientific stays at the forefront of innovation by way of their employees. For this question, your interviewer will be looking to get insight into you ability to come up with creative solutions to a problem. In your example, talk about your ability to see and diagnose problems and use critical thinking to help solve them. Make sure your interview understands that you have a critical thinking mind while also having the ability to work with others to find creative solutions.

      Ryan's Answer

      "Last year in my current role, I was working with a customer on the design of a new injection mold for their new product they were planning on rolling out in the coming year. During testing, the plastic wasn't holding together very well and my customer couldn't figure out why. In meeting with them at their testing facility, I noticed that the wall thickness in the part changed drastically from 0.8 millimeters to 2.5 millimeters. Knowing that the quick change would cause weakness, I worked with their design engineers on redesigning the piece for a sturdier piece. The new design wasn't their preference, but I had to sell them on the fact it was necessary for the material they were using."

      Ryan's Answer

      "As a person who has made their career in the sales world, my livelihood has also been predicated on finding creative solutions for my customers. A few years back, I was working with a printing company that was in dire need of new paper solutions for a particular line of printing. After meeting with their leadership and hearing about their needs, pricing was a major issue with the vendors they had spoke to so far prior to me. In hearing what they were looking for, I had to work with our sourcing and supply chain team to first see if we could obtain the type of paper they were looking for and then get them a price that beat their quote. In just a week, my team informed me we could get the product and sell at the same price their best offer was. At that point, knowing we had other huge potential business with this client, I approached my sale director about pricing that would beat the lowest competitor and he agreed. Soon after our deal with the client, they additionally opted for our paper for several other of their lines based on our ability to meet their needs on a high priority project."

  2. 2.

    In the medical device industry, there is a lot of industry jargon and lingo and many acronyms to learn to understand the business. What are some strategies you've used to acclimate quickly when you've started a new job in the past?

      The medical device industry is highly technical. Even if you aren't an engineer, you still need to know very specific information about the product so you understand the business. There is a learning curve for any new employee, but the ones who can pick up things quickly set themselves up for success faster.

      Ryan's Answer

      "When I started my last job, I was hearing so much unfamiliar terminology my first week, so I started making a list and then when I had time to ask people or look things up, I'd add it to the list until I knew what everything was. My list became pretty extensive, so the HR person who does onboarding actually asked me if she could give it to new hires from now on because it was really helpful."

      Ryan's Answer

      "For example: "I love Google. In almost any environment, when you don't know something, you can start on Google and go from there. I take the time to research outside of work the elements of the industry that I don't know to get up to speed faster. By week 2 and 3, I'm have impressed the people I work with as contributing to the business."

  3. 3.

    When is a time that you challenged the status quo on the job to get something accomplished? What made it important for you to do so?

      As part of Boston Scientific's pursuit of excellence in the medical device industry, they are dedicated to challenging the status quo and thinking outside the box to solve problems and achieve excellence. For this question, think of a time that you went against the grain of typical work processes, thoughts or ideas to make an improvement on the job. Explain why you took this course of action and what the end result was. In the end, make sure that your interviewer understands that you never settle for mediocre and are always looking to improve.

      Ryan's Answer

      "Last year in my role as a Field Sales Specialist with my current organization, we were having a very slow start to our sales of a new product line of office machines like printers, copiers and fax machines. To help boost sales, I approached our management about hosting a demo day onsite at our corporate headquarters where we could invite potential clients onsite for a day to test out the products. While we had never tried this before, the idea of letting clients see our operations and enjoy camaraderie and food on us while getting to test new products was seen as a great idea. I helped plan the event with a team of individuals. In the end, it received great feedback from both current and prospective clients and really boosted sales of a new line of products for us."

      Ryan's Answer

      "Throughout my career, I think I've demonstrated my ability to be flexible and to challenge traditional methods many times. Perhaps the most significant time was when I personally made it my mission to transition the organization I was with at the time from a classroom training model to a virtual training model. This involved both new hire orientations and training for current staff. Our leadership had always facilitated training in classroom type settings and it was getting old and stale for a lot of the training sessions we were putting on. After attending some great conferences, I was filled with great ideas on implementing an online training system with videos and classroom type training. After a slow implementation, the new training model received plenty of solid reviews and the organization was saving money while improving the training experience for new and existing staff."

  4. 4.

    In the medical device industry, we are highly regulated by the FDA and other entities. What experience do you have working with regulatory bodies?

      The medical device industry is one of the most highly regulated spaces to be in. Tell the interviewer what exposure you have had in this space. If you haven't had this yet, be honest, but also acknowledge that you know what they are talking about.

      Ryan's Answer

      "In my current company, I work on a team with those in government relations on the device that I manage. I work with our engineers and scientists to make sure we are proving and testing all the claims we are making about our product. The government relations team is actually the ones with the regular contact with FDA but I help to support their work to make sure we have approval."

      Ryan's Answer

      "For example: "I have never worked in the medical device space, but my company has other regulatory bodies that have regulations we need to follow, so I am accustomed to reporting and adhering to certain standards. I'm confident I could quickly learn all the elements I need to regarding the FDA very quickly."

  5. 5.

    Do you have experience working with a team of colleagues across multiple locations, sites and maybe even countries? What were the challenges to working in this environment?

      Boston Scientific operates in locations all across the United States and all across the world and if you are hired for this position, you will likely be working with individuals that work in different locations, time zones or even different countries than you are in. For this question, your interviewer will be looking to see if you have any experience working in this type of environment. If you do have this experience, describe your team in detail and how you functioned effectively. As well, expand upon any roadblocks that you were able to overcome. If you don't have experience in this environment, talk about the skills you have that would make you successful in working in this environment from the start.

      Ryan's Answer

      "In my current as a Manufacturing Engineer, my company has several manufacturing facilities throughout the United States as well as in Mexico. My team works great together, even though we may sit hours away from each other, and we do this through great communication. When we work together, we always use technology to our advantage. If a phone call or video call is warranted one on one, I never hesitate to do so. For larger group meetings, we usually take advantage of video conferencing and it works great. Prior to some of the new video and audio technology, we definitely had our issues but we worked through it with phone or email communication."

      Ryan's Answer

      "As you can see from my resume, my Accountant experience since I graduated three years ago is with a small manufacturing organization where we only have one location. If hired for this position, my biggest challenge would be getting to know the colleagues that I would potentially work with in other locations. I am a relationship builder and would go about this through communication via phone, email or even video if possible. Once I get to know my colleagues and work with them side by side, even virtually, I have no doubts that we will work great together as part of team."

  6. 6.

    As part of our mission here at Boston Scientific, innovation is always at the forefront of our minds as we look to transform the medical device industry. When in your career have you been a part of something innovative? What role did you play?

      Boston Scientific's mission is dedication to transforming lives through innovative medical solutions that improve the health of patients around the world. If hired for this position with Boston Scientific, you'll quickly find that innovation is a way of life around the organization to help them differentiate themselves in the market. For this question, your interviewer will be looking to get the sense that you are excited and willing to be a part of innovation. The example you provide can be a huge innovation or something as small as changing a work process in a new way. No matter the example that you choose, be sure to reiterate to your interviewer that you are always open to changing things for the better when it comes to your work.

      Ryan's Answer

      "In my current role, I am a Sourcing Specialist for a large manufacturer. About four years ago, I joined our Environment and Sustainability team and I quickly realized that some of the sourcing we had been doing for years really wasn't friendly on the environment. To start, I evaluated our suppliers of aluminum and though we were getting great prices overseas, the suppliers weren't as environmentally friendly as local, recycled sources. I made an effort to obtain volume pricing from a few different local sources and in quick time, I was able to secure the exact same pricing but from a local source. This made our supply chain folks happy, our manufacturing folks happy and our materials folks happy. On top of that, we were doing our part to help the environment and to help boost local economy and jobs."

      Ryan's Answer

      "During my time managing a large customer service call center that had been experiencing high turnover for many years, myself and my HR staff implemented skill assessments and behavioral testing during our application and interviewing processes for candidates. This had never been done by my organization and upper management was very hesitant due to costs. After our HR staff presented to them on the high costs of turning over positions so quickly, we were allowed to do a two year trial utilizing candidate screening in the form of behavioral and skill assessments. After analyzing data from one year of new hires after they had been employed one year, that one year turnover rate had improved exponentially and our upper management was very impressed. The overall cost savings and long-term tenure of new employees also improved customer satisfaction in a big way and this was the biggest selling point for the leadership team!"

  7. 7.

    If you were hired at Boston Scientific, you'd be coming to work for a large global organization. Do you see any hurdles you would have to overcome in transitioning to our organization from this aspect?

      For this question, it is first important to know the facts about Boston Scientific as an organization so be sure to do your research. Highlight for your interviewer that you know they are an organization with almost 30,000 people worldwide and that they sell over 13,000 products to 125 countries across the world. Then, talk about any experience you have working for a world wide organization and how you communicated and worked effectively with your team. If you don't have direct experience, think about what would be those challenges and explain how you would overcome them. Your interviewer will be looking to hear that you have the foresight to see the challenges and that you have the determination and skills to overcome them.

      Ryan's Answer

      "In my current sales role, I have a customer base that extends both into Canada and into Mexico and these customers are great to work with. For some of the customers, particularly in Mexico, I have to work with my team to ensure that shipping is handled properly to meet regulatory requirements for crossing the border. Timely communication to both my team and my customers is essential to set expectations and get things done on time. I'm very curious to learn more about this role and what international customers I would potentially be working with."

      Ryan's Answer

      "In researching this position as a Clinical Trial Manager, I know that I have all of the technical skills to be an effective project manager for the team here at Boston Scientific. The hurdles that I see would be working on product lines that would be used internationally as I don't have that direct experience so far in my career. From my eye, the biggest factor I would see in getting up to speed in the global market is educating myself on products and regulations in the countries that Boston Scientific does business with. I love to learn on the job and I do this by talking to people, reading and attending training classes. If hired for this position, you'll quickly find that I am motivated to being successful in this role and personal education on the international side of the business would be a top priority of mine from the start."

  8. 8.

    At Boston Scientific Corporation, we give back to our communities through many initiatives and hum a rights efforts around the globen Have you ever been a part of any campaigns to give back to your community?

      Charitable giving is common in the medical device industry and Boston Scientific has many great programs. The interviewer wants to see that you care about more than just about your job in that you find joy and purpose in giving back to your community. If you have taken part in any efforts your employer has put on in the past, be sure to expand upon what the program was and what you d i. As well, be sure to expand upon any efforts you put into giving back in your personal life as well.d

      Ryan's Answer

      "At my company, we are close to an elementary school and volunteers are needed to read to the students each week. I volunteered immediately and have been part of this program for 2 years. Sometimes it is hard to leave the office each week because I'm so busy, but each time I go there, it is so rewarding. "

      Ryan's Answer

      "My current company does 'tthave a robust volunteerism program and we are pretty small, so I actually started a school supply drive to benefit schools in our community. This isn't something our teams were used to doing, so it took some promotion, but in the end, we ended up with a huge amount to donate. The schools were so pleased and it really boosted engagement at our office."

  9. 9.

    In the medical device industry, it is important our teams are cohesive so we can continue to drive excellence. Tell me about a time you gave feedback to a peer?

      The interviewer wants to know that you aren't shy about giving feedback to your peers to help them succeed. True leaders show their true colors by mentoring and supporting colleagues, not just by supporting and training direct reports. Show the interviewer that you care about the development of others are aren't afraid to give feedback.

      Ryan's Answer

      "I noticed my peer was really struggling with her communication with another leader. He would get very anxious and even out of breath when he was telling me about what was going on. One of the times that he was venting to me, I listened, but then asked a few more questions to probe deeper. Through my questions, my colleague was able to think of a few different strategies to try when working with this person in the future. The power of the question is very powerful."

      Ryan's Answer

      "For example: "We had bi-weekly team meetings and we do a lot of brainstorming during that time. One of my colleagues came across really negative and would shoot down people's ideas really quickly. This really deflated the energy in the team. I asked him to go for a walk with me and I told him how his behavior was being perceived. He was caught off guard by this feedback. However, because we were walking and our bodies were moving, it helped him to calm down and hear me. At the end, he thanked me for pulling him aside and talking to him about it and I could tell at the next meeting that he came with an attitude that was different and more open."

  10. 10.

    At Boston Scientific Corporation, we believe in continuous feedback so we can all improve. When is a time you received constructive feedback?

      All companies need people who can take criticism and give it without feeling weird or sensitive about it. Demonstrate to the interviewer how you have used a piece of constructive feedback to improve and get better.

      Ryan's Answer

      "In one of my reviews, I received feedback that I didn't delegate enough and therefore, it made it seem like I didn't trust my colleagues. I really took that feedback to heart. I took a look at my work load, which was really high, and made some priority buckets. There was one bucket of work that was very low risk and I distributed it to my team. One team member did a really great job so I was able to give her some of the more complex projects."

      Ryan's Answer

      "For example: "I received feedback that everybody knows what I am thinking from my non verbal expressions, especially in meetings. That was really tough feedback to hear. That entire next year, I worked very hard to ensure my facial expressions were positive and neutral versus worried or anxious, no matter what the content of the meetings were about. It was a tough exercise, but I'm glad I received the feedback or I would not have known this."

  11. 11.

    How do you find joy in your work and how has your career up to this point been rewarding to you?

      Boston Scientific prides themselves on providing rewarding work that really matters to their employees because the products and services that they provide are changing lives on a daily basis. The organization invests in the latest tools, information and training for their staff to help ensure total satisfaction in their staff. For this question, your interviewer will be looking to hear that you would find this job rewarding because of the good the products that Boston Scientific provides. In your answer, be sure to speak about your ability to see beyond your daily work to what effect it is having on people in the big picture and let your interviewer know that you feel fulfilled and rewarded because of this.

      Ryan's Answer

      "I pursued a career in research and development to help better people's lives through enhancement in the medical field. My motivation to come to work daily and do my best falls with the notion that my work could save someone's life and I keep this mindset at all times while on the job. Obviously, this mindset fits well at Boston Scientific because of the wonderful products that you supply to healthcare providers and facilities around the world and I'd love to be a part of these efforts moving forward."

  12. 12.

    Many of our projects have very strict timelines. Tell me about a time you missed a deadline or deliverable and how you handled it.

      Everybody makes mistakes and it is best to pick a project where the missed deadline wasn't fatal and you were able to recover and learn from your mistake.

      Ryan's Answer

      "We had a new leader start recently. To get her up to speed, she asked for a number of different reports in a 2 day turn around time. She needed them for an executive meeting she was going to. One of the reports was very manual and with my other responsibilities, I just wasn't able to get it done in time. I went to her office and told her that I could have this complete tomorrow, but I wasn't able to finish it for her meeting this morning. She asked what I was working on and I explained my competing priority. She recommended that I come check with her to get help prioritizing in the future. I learned a big lesson that day about using your leader as an advocate for you. I should have come to her first. I've kept this in mind in other scenarios when I've had competing deadlines."

      Ryan's Answer

      "For example: "As a new grad, I remember in college, I had a huge project due in my economics class at the end of the semester. I made a schedule that would help me get all of the pieces of this project done in time, but part of my project required outside data that I needed from a different university. There was a delay in this data getting to me and it delayed some of the subsequent steps of my project. I ended up getting it just a few days before the deadline. As hard as I tried, I couldn't get it submitted on time. I was absolutely devastated. I called my professor who understood, but I got a reduced grade because it was late. I learned that I should have chosen a data source that was more readily available to me but also that I could have looped in my professor earlier who might have had another idea."

  13. 13.

    At Boston Scientific Corporation, our organization is highly matrixed with US and global partners on our teams. How have you navigated this kind of environment in the past?

      Working in a matrixed organization means you have multiple people you are accountable to, often with competing priorities. It can be complex to navigate in this space, so the interviewer wants to know you can handle working in this environment.

      Ryan's Answer

      "Currently I report to a leader here in the US, but my functional leader is in the UK. With the time change, it can be difficult for us to reach each other, so I changed my hours slightly to be in the office earlier so I could talk more via Skype with this person. I felt like our emails weren't necessarily the most effective means of communication. With my leader in the US and I try very hard to keep her in the loop about what I'm doing and make her feel like I'm including her in my decisions. After a month or so of trial and error, I have a nice system down now."

  14. 14.

    At Boston Scientific Corporation, we challenge ourselves to improve people's health. When is a time you've pushed and challenged yourself outside your comfort zone?

      The medical device industry demands forward-thinking individuals who can continue to do MORE. The interviewer wants to hear an example of a time you've really stretched yourself for a project or initiative at work.

      Ryan's Answer

      "I was working with clinics in my territory to promote our medical devices and kept hearing that our competitor was offering a better product that was more tech savvy. I brought this feedback back to our R & D team but also had an idea on how we could differentiate ourselves from our competitor's product. I did a bunch of research on how to engineer something like this, even though that is far out of my scope as a sales person. I was then put on a project team to explore actually developing this upgraded product. Our team was able to research, design and launch a product that my physicians were so excited about. It was the most challenging and rewarding experience!"

      Ryan's Answer

      "For example: "In college, we were given an assignment to create a marketing proposal for a local business. I did a mix of traditional and digital. I had seen a new technology mentioned the day before on a blog I subscribe to and even though my project was due in 2 days, I decided to research everything I could find on this new automation technology. I didn't sleep the night before the project was due, but adding this new technology really made my project stand out."

  15. 15.

    At Boston Scientific Corporation, we value professional development and education. What is the last learning opportunity you have been able to participate in?

      The interviewer wants to know if you seek to learn new information when given the chance. Many organizations offer continuing education but some people don't even take advantage of it. Show the interviewer that learning new information is important to you and how it could benefit the organization.

      Ryan's Answer

      "I am so glad to learn that you are supportive of continuing education. The last opportunity I had was two months ago. It was a panel of speakers on how AI is and will continue to change our work. It was fascinating. I talked to a few of the speakers after and learned about the systems they are using so I can bring it back to my company for further discussion. This kind of technology would help us be more efficient in many areas."

      Ryan's Answer

      "For example: "I was continuously relying on another colleague to do all of my design work. Her work load is very full and it would be so much faster to do it myself. I asked my leader if I could take a 2 day course to learn the design platform. She agreed so I attended and learned a lot. I did need to do some additional practicing during my own time, but I was really excited about it, so it didn't feel like work. Now, I can finish my work much more quickly since I can also do the design part."

  16. 16.

    What is a work accomplishment you feel very proud about that you'd like to share?

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  17. 17.

    Here at Boston Scientific, we are focused on our employees and helping them grow. What are your ultimate career goals?

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  18. 18.

    Talk about a time you had to overcome a major obstacle on a project or a job you were trying to complete. What caused the roadblock for you and how did you handle that situation?

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  19. 19.

    Give an example of a time that you demonstrated determination and dedication to a customer of yours on the job. We at Boston Scientific believe this an essential function of providing solutions that matter the most to our customers.

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  20. 20.

    In the medical device industry, a background in science is really helpful so you can learn how our products work and help save lives. Tell me more about your background in health sciences or anatomy.

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  21. 21.

    At Boston Scientific, we are committed to advancing science for life and one of the main ways we do this is by connecting with our customers, healthcare professionals. How do you make connections with your external customers in your work?

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  22. 22.

    Boston Scientific believes in transparency in our business reporting from the very top level of the organization. Have you worked in an environment like this before? Why do you feel this is important?

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  23. 23.

    At Boston Scientific Corporation, we believe in finding the most efficient ways of doing things. How have you used technology to be more efficient?

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  24. 24.

    The technology in the medical device industry is changing rapidly. At Boston Scientific Corporation, we are investing in new technology to help patients and our teams do their jobs more effectively. How do you keep up to speed with changing technology?

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  25. 25.

    At Boston Scientific Corporation, we have worked very hard to make sure our workforce is inclusive and represents our customer population. Tell me about your experience in working with diverse groups of people in a work setting.

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  26. 26.

    At Boston Scientific Corporation, our medical devices can truly change people's lives. Sometimes, though, a patient may have a question or concern about one of our devices. How have you handled a difficult customer interaction in a previous position?

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  27. 27.

    What interests you about working in the medical device industry?

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