30 Boston Scientific Interview Questions & Answers
Compatibility
1. Boston Scientific has been named a leader in diversity by Financial Times. What does DE&I mean to you?
How to Answer
Diversity, equity, and inclusion are a core focus of Boston Scientific, and they have most recently won the Financial Times award for being a leader in diversity and best place to work for disability inclusion by Disability Quality Index, so a question related to this topic is very possible. In your response, demonstrate that you understand the meaning of each (DE&I) aspect and speak honestly about what it means to you on a personal and professional level. If you have received corporate or more formal training in this area, be sure to speak about that experience and how it's impacted you.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"A diverse team comprises individuals of different genders, ethnicities, educations, backgrounds, and experiences. Equity means that everyone on that team is treated fairly and given equal opportunities in the workplace. Inclusion means that everyone is welcome and should feel safe to express their concerns and ideas. DE&I is important to me because everyone should feel a sense of belonging at work. More creative and innovative ideas are born when people from different backgrounds and experiences come together."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"I'm passionate about DE&I and have earned two certifications this year relating to this topic. A diverse team produces more unique ideas and viewpoints, and those different perspectives help achieve our common goals. It's important to me that everyone feels a sense of belonging and safety in the workplace."
Written by Jaymie Payne on May 13th, 2023
Compatibility
2. Here at Boston Scientific, we are focused on our employees and helping them grow. What are your ultimate career goals?
How to Answer
Boston Scientific firmly believes in developing its employees and helping them grow into a career path that meets both the employee's needs and the organization's needs. For this question, your interviewer would like to hear that you would like to stay with the company as you develop new skills in the job that you are interviewing for. Tell the interviewer your long-term goal, but make sure it aligns with where the company is going by doing your research on the organization, their products, and the types of jobs that they typically hire for.
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"I noticed at Boston Scientific, you have facilities in countries all across the globe. This is really exciting to me. I'd love to be in this role for several years, but then think about how I could use the skills I've learned to work in one of your global locations. I'd love to work overseas for a few years and then come back to a leadership role in sales at some point."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"One of the elements of Boston Scientific that I really love is the career growth opportunities. I'd love to take the knowledge I'll gain in this role and move to the sales organization to be the person in front of clinicians, showing them the great things our devices can do. When you are selling something you believe in, it doesn't really feel like selling, it just feels like helping people."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"Whenever I enter a company I do it thinking about a long career, my goal is never to get a temporary job. My long-term dream is to be able to grow within the company to a supervisory role. I am currently in charge of 4 people and I feel that I learn both from them and from my own supervisors."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! The interviewer will appreciate that you want to stay with the company long-term. It's also nice that you aspire to grow into a supervisory role; this shows that you are ambitious and motivated. Explaining that you like to manage others supports your ambitions. Great response!
Competency
3. How have you used technology to be more efficient?
How to Answer
Think about ways you have to utilize technology to the fullest but also how you have learned something new and added value with the new tool. Boston Scientific likely uses many forms of technology so it will be important to demonstrate that you can use tools in your day-to-day work to be more efficient.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"We just implemented all of the Office 365 tools. There are more programs than I can imagine in that suite, so in my free time, I've been looking at as many as I can to see how we could incorporate these tools into our process. I found a scheduling app that I am testing right now to save some of the back and forth with clients as we try to schedule conversations. It has saved me at least 2 hours a week so far, so I'm planning on rolling it out to my team next month."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"I love finding any means of technology that helps me save time, both at work and at home. I recently began using an email application that uses machine learning to automatically reply to emails for me. Just with that quick implementation, the application has already saved me countless minutes every day."
Written by Jaymie Payne on May 13th, 2023
User-Submitted Answer
"I like using new technology such as apps for scheduling my days, saving time, and money, therefore, having more free time and money because of it."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You provide a practical example of how you've used scheduling apps to save time. To strengthen your response, I suggest being more specific (which scheduling apps are you referencing? How did this increase your productivity?)
Competency
4. In the medical device industry, there is a lot of industry jargon and lingo and many acronyms to learn to understand the business. What are some strategies you've used to acclimate quickly when you've started a new job in the past?
How to Answer
The medical device industry is highly technical. Even if you aren't an engineer, you still need to know very specific information about the product so you understand the business. There is a learning curve for any new employee, but the ones who can pick up things quickly set themselves up for success faster.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"When I started my last job, I was hearing so much unfamiliar terminology my first week, so I started making a list, and then when I had time to ask people or look things up, I'd add it to the list until I knew what everything was. My list became pretty extensive, so the HR person who does onboarding actually asked me if she could give it to new hires from now on because it was really helpful."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"I love Google. In almost any environment, when you don't know something, you can start on Google and go from there. I take the time to research outside of work the elements of the industry that I don't know to get up to speed faster. By weeks 2 and 3, I have impressed the people I work with as contributing to the business."
Written by Jaymie Payne on May 13th, 2023
Competency
5. We are committed to advancing science for life and one of the main ways we do this is by connecting with our customers, healthcare professionals. How do you make connections with your external customers in your work?
How to Answer
Boston Scientific manufactures and sells products that are used in hospitals and clinics around the world and in the ever-changing world of healthcare, the organization must be at the forefront of innovation. To do this, listening and learning from customers is essential. For this question, your interviewer is looking to learn how you've related to external customers in your past work to get a sense of how you will handle these relations if hired for the position with Boston Scientific. Talk about the relationships you have built with external customers in your work and explain why these relationships were important to the success of your business.
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"Working in corporate contracting for the past five years, my job has entailed working closely with internal sales staff as well as the customers we are contracting with. I have had leeway to work with customers on their contracts to make mutual concessions to meet their needs and demands. To do this, I have either hosted meetings between the staff of my organization and the customer over the phone, via web conferencing, or in-person. These sessions form the foundation for the contract process. Are you able to elaborate on the typical contracting process here at Boston Scientific in the work that I would be doing?"
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"Working in production on the manufacturing side, I have worked with external customers on many things and these connections are built through solid communication on my end. A typical communication with a customer would be a change in materials we are using to make circuit boards. When this happens, I work with my engineering team to send out communication to our customers. We openly invite them to come onsite to our facility for demos and we also send out test pieces for them to demo on their production end of things. We often get special requests and we work as a team between production and engineering to ensure we meet our customers needs."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"When I was working in construction I often had people come to me off the street asking me questions about the company I worked for. They saw that my colleagues and l acted professionally, were very polite, and were well informed about the work and success of the company. Sometimes this would help the company gain new contracts."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You do a good job of showing your transferrable skills from another industry! Good response.
Discovery
6. What interests you about working in the medical device industry?
How to Answer
The interviewer wants to learn more about why you chose the healthcare industry and, more specifically, the medical device industry. This question is very personal, so briefly give the interviewer some insight into what motivated you to pursue this path. If you have a unique story that led to your decision, feel free to share that and give a meaningful answer that demonstrates your passion for the field.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"I have always wanted to work in an industry that is innovative and cutting edge. It has been really fun to see how medical technology has been able to save lives. It would be fun coming to work every day knowing you are doing something to better people's lives."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"As a new graduate, I have been exploring many different industries and the medical device industry is my number one choice. I considered going into medicine, but I love the business side of things and this way, I can utilize those skills to help people's quality of life."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"Medical devices have a much bigger effect on people's lives than the energy industry and I think my skills will be better used here than there. I think it's safe to assume everyone knows someone whose life has been drastically improved by a medical device. I want to be involved in that incredible work."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It's evident that you truly see the value of the medical device industry and want to contribute to this work. To strengthen your response, I suggest specifically naming the transferrable skills that you've gained from your work in the energy industry and how those skills would translate into this opportunity. I have provided an example in the "Revised Answer" box of how this response could be restated.
"Medical devices have a tremendous on people's lives, and I want to contribute to this unique industry. I am well positioned for this opportunity because I will bring my unique skills of ___________, _____________. and ___________________from my work in the energy industry. I think it's safe to assume that almost everyone knows someone whose life has been drastically improved by a medical device, and I look forward to using my talents to contribute to this incredible work."
Discovery
7. What do you know about Boston Scientific?
How to Answer
The interviewer wants to see if you've taken the time to research Boston Scientific and learn more about why they do what they do, their mission, and their core values. Demonstrate that you're being intentional about applying to organizations you're interested in and not just any job that's posted. Take the time to speak about what you've read about them, its leadership team, its mission, what they value, and the patients they serve. Perhaps you know someone who works there, or maybe you've been a patient of theirs in the past. If so, share that experience! Also, being able to speak to any specific awards or achievements Boston Scientific has earned is an added bonus!
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"I know that Boston Scientific is dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. Through my research, I found that the organization employs nearly 50,000 people worldwide and has created 16,000 products that change the lives of others. I'm very impressed by the work that Boston Scientific does and am excited to learn more about this opportunity."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"I am very familiar with Boston Scientific as a leader in the industry. I read on your website that your organization treats 33 million patients each year, which is incredibly impressive! I understand that Boston Scientific is very profitable, reporting over 12 billion in sales in 2022. Since my background is in research and development, I was researching more on this area of the organization and was pleased to see that you all have invested $1.3 in research and development. I'm very excited by this and would be thrilled to join an organization and team that places such high value and emphasis on R&D."
Written by Jaymie Payne on May 12th, 2023
Discovery
8. How do you find joy in your work and how has your career up to this point been rewarding to you?
How to Answer
Boston Scientific prides itself on providing rewarding work that really matters to its employees because the products and services that they provide are changing lives on a daily basis. The organization invests in the latest tools, information, and training for their staff to help ensure total satisfaction in their staff. For this question, your interviewer will be looking to hear that you would find this job rewarding because of the good products that Boston Scientific provides. In your answer, be sure to speak about your ability to see beyond your daily work to what effect it is having on people in the big picture, and let your interviewer know that you feel fulfilled and rewarded because of this.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"I pursued a career in research and development to help better people's lives through enhancement in the medical field. My motivation to come to work daily and do my best falls with the notion that my work could save someone's life and I keep this mindset at all times while on the job. Obviously, this mindset fits well at Boston Scientific because of the wonderful products that you supply to healthcare providers and facilities around the world and I'd love to be a part of these efforts moving forward."
Written by Ryan Brunner on February 20th, 2019
2nd Answer Example
"I've always been interested in health and science so it's easy to find joy in the work that I do. I love being able to do meaningful work that has the capability of changing the lives of others. I've been part of many product development teams, and it's truly amazing to be a part of a team that works so hard to create products for cardiac patients who need devices to live healthy lives with their loved ones."
Written by Jaymie Payne on May 13th, 2023
Discovery
9. What is your desired salary?
How to Answer
Provide the company with a target range you would like your salary to fall within, given your education, experience, and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your contributions are worth. The Boston Scientific website boasts a generous benefits and rewards package. If these or other benefits like retirement plans, stock options, tuition reimbursement, etc. are important to you, also share that you would consider those aspects when considering a compensation package.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"Given my background, formal education, and on-the-job experience, I'm looking to earn between $80,000-$85,000. If you offer a commission or bonus plan, I could be a little more flexible in my base salary."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"For me to make a move from my current company, I would need to earn a base between $60,000- $65,000 per year."
Written by Jaymie Payne on May 13th, 2023
Discovery
10. We give back to our communities through many initiatives and human rights efforts around the globe. Have you ever been a part of any campaigns to give back to your community?
How to Answer
Charitable giving is common in the medical device industry and Boston Scientific has many great programs. The interviewer wants to see that you care about more than just about your job in that you find joy and purpose in giving back to your community. If you have taken part in any efforts your employer has put on in the past, be sure to expand upon what the program was and what you did. As well, be sure to expand upon any efforts you put into giving back in your personal life as well.
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"At my company, we are close to an elementary school and volunteers are needed to read to the students each week. I volunteered immediately and have been part of this program for 2 years. Sometimes it is hard to leave the office each week because I'm so busy, but each time I go there, it is so rewarding."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"My current company doesn't have a robust volunteerism program and we are pretty small, so I actually started a school supply drive to benefit schools in our community. This isn't something our teams were used to doing, so it took some promotion, but in the end, we ended up with a huge amount to donate. The schools were so pleased and it really boosted engagement at our office."
Written by Jaymie Payne on May 12th, 2023
Discovery
11. We are investing in new technology to help patients and our teams do their jobs more effectively. How do you keep up to speed with changing technology?
How to Answer
Interviewers ask this question to determine if you're someone who enjoys learning and staying current with trends and technology. In an industry where that's key to being an industry leader, it will be important to demonstrate that you're interested in keeping up with technological advances in your respective area. Share ways that you achieve this.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"Our team is moving from JDE to Oracle. I was selected to be part of a project team to help with the implementation because I tend to be on the tech-savvy side. I have been building out the process for my function and incorporating feedback from my team so they feel a part of it. We are now in the testing phases before the go-live and everything is running smoothly. I'm excited for the new tools and features so we can do our jobs faster."
Written by Ryan Brunner on February 20th, 2019
2nd Answer Example
"I have joined a few professional organizations which help me stay on top of emerging technology. I also have a mentor and I typically attend industry conferences and tech events with him a couple of times a year. Additionally, I network on LinkedIn and follow leaders in the industry and I review articles in the news frequently that relate to technology and the medical device sector."
Written by Jaymie Payne on May 13th, 2023
User-Submitted Answer
"I am a big believer in making up new methods or having new equipment to do jobs more efficiently and faster for example I was working on a building site where we had to fill out forms for using different types of equipment. My boss told me there was an app for my phone that I could use for taking the equipment out and it would send him the information instead of me having to do the paperwork and giving it to him. This was much faster and I got more work done because of it."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You provide an excellent specific example here, but I suggest adding a sentence to close out your response, such as "I consider myself to be tech-savvy and enjoy keeping up with changing technology, as it helps me to be better at my job."
Discovery
12. If you were hired, you'd be coming to work for a large global organization. Do you see any hurdles you would have to overcome in transitioning to our organization from this aspect?
How to Answer
For this question, it is first important to know the facts about Boston Scientific as an organization, so be sure to do your research. Highlight for your interviewer that you know they are an organization with almost 30,000 people worldwide and that they sell over 13,000 products to 125 countries across the world. Then, talk about any experience you have working for a worldwide organization and how you communicated and worked effectively with your team. If you don't have direct experience, think about what would be those challenges and explain how you would overcome them. Your interviewer will be looking to hear that you have the foresight to see the challenges and that you have the determination and skills to overcome them.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"In my current sales role, I have a customer base that extends both into Canada and into Mexico and these customers are great to work with. For some of the customers, particularly in Mexico, I have to work with my team to ensure that shipping is handled properly to meet regulatory requirements for crossing the border. Timely communication to both my team and my customers is essential to set expectations and get things done on time. I'm very curious to learn more about this role and what international customers I would potentially be working with."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"In researching this position as a Clinical Trial Manager, I know that I have all of the technical skills to be an effective project manager for the team here at Boston Scientific. The hurdles that I see would be working on product lines that would be used internationally, as I don't have that direct experience so far in my career. From my eye, the biggest factor I would see in getting up to speed in the global market is educating myself on products and regulations in the countries that Boston Scientific does business with. I love to learn on the job and I do this by talking to people, reading, and attending training classes. If hired for this position, you'll quickly find that I am motivated to be successful in this role and personal education on the international side of the business would be a top priority of mine from the start."
Written by Jaymie Payne on May 13th, 2023
User-Submitted Answer
"I know that Boston Scientific is a company with over 30,000 people making over 13,000 products selling to 125 countries I know that a company that does this much business would have to be very well organized and very well delegated. I haven't worked for a global organization but I understand that I would educate myself on the different products and regulations. I wouldn't see this as hard to do as I am a fast learner and I enjoy learning new things."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response--it sounds like you're well prepared for this transition!
Education
13. What is the last learning opportunity you have been able to participate in?
How to Answer
The interviewer wants to know if you seek to learn new information when given the chance. Many organizations offer continuing education but some people don't even take advantage of it. Show the interviewer that learning new information is important to you and how it could benefit the organization.
Written by Ryan Brunner on February 20th, 2019
1st Answer Example
"I am so glad to learn that you are supportive of continuing education. The last opportunity I had was two months ago. It was a panel of speakers on how AI is and will continue to change our work. It was fascinating. I talked to a few of the speakers after and learned about the systems they are using so I can bring it back to my company for further discussion. This kind of technology would help us be more efficient in many areas."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"I was continuously relying on another colleague to do all of my design work. Her workload is very full and it would be so much faster to do it myself. I asked my leader if I could take a 2-day course to learn the design platform. She agreed so I attended and learned a lot. I did need to do some additional practicing during my own time, but I was really excited about it, so it didn't feel like work. Now, I can finish my work much more quickly since I can also do the design part."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"After graduating from college and exploring my options in the Communications and Technical Writing fields, I knew I wanted to enter the world of medical devices. It aligns with my values and is a field I know I can thrive. In order to improve my performance in this field, I am currently participating in an online Clinical Terminology course offered by the University of Pittsburgh. I value continuing education and I believe it is quintessential for personal and professional development to keep a curious mind and keep learning and I am so glad to hear that Boston Scientific offers a large amount of education resources to it's employees."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest adding a sentence or two about the online Clinical Terminology course. What have you learned from this professional development opportunity? How has it helped you to gain new knowledge or skills?
Experience
14. In the medical device industry, a background in science is really helpful so you can learn how our products work and help save lives. Tell me more about your background in health sciences or anatomy.
How to Answer
At Boston Scientific, every employee has to have basic level knowledge of what the medical devices do but beyond that, if you don't understand basic anatomy and the medical conditions associated with the devices, you can't really see the big picture. Give the interviewer any background you have in human anatomy or science so they see you intellectual horsepower.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"I have been a sourcing specialist for about six years. In this role, I support integration activities of acquired products, partner with internal stakeholders to onboard supplies to our quality system, and negotiate commercial agreements. Another major responsibility is the management of the RFQ process, in which I analyze and negotiate costs, understand TCO, identify and mitigate risks, then make recommendations to stakeholders."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"I have been a scientist on product development teams for nearly twenty years. In my current role, I'm a senior scientist responsible for generating innovative and unique solutions to market needs. I also provide input, analysis, and integration for regulatory engagements and clinical translation. I participate in FDA discussions to support medical imaging and dosimetry knowledge several times a year and contribute to clinical trial protocols an documentation."
Written by Jaymie Payne on May 13th, 2023
User-Submitted Answer
"I'm very interested and keen to learn new things in science and technology I am always watching documentaries about science, for example, the hadron collider in Belgium or the fusion collider which is currently under construction in France could output unlimited amounts of energy which would be safe clean energy. I follow Elon Musk, Space X, and the biomedical products he is currently working on. New studies in neuro link devices, that will be planted in the brain, allow a deaf person to hear, a blind person to see, a crippled person to walk, and also allow for people to communicate telepathically."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
From this response, it sounds like your background in health sciences is really rooted in your own personal interest and research and not in an academic or professional background in this area. If you have taken academic coursework and/or have professional work experience that relates to this industry, I suggest that you include that as well.
Experience
15. Do you have experience creating and delivering a presentation?
How to Answer
Part of what you may be expected to do at Boston Scientific could be planning, preparing, and delivering presentations to clients or other stakeholders. As most of us know, public speaking can be intimidating, causing fear in a lot of people. It's okay to be nervous; however, the interviewer wants to see that these nerves do not get in the way of your preparation and ability to communicate well.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"In my current role, a large part of my role is to create presentations and deliver those to potential clients. I create my presentations to be visually appealing and engaging, so I'm not talking at participants the entire time. I'm comfortable speaking in front of large groups of people and I'm tech-savvy, so this is not an area of concern for me. I'm used to presenting to large groups once or twice a week and in groups as large as 50 people."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"The bulk of my presentation experience comes from my time in college, where I prepared a variety of speeches and decks. I am a confident public speaker and was able to present to a group of my peers without any issues. I look forward to gaining even more experience in preparing and delivering professional presentations for clients and internal stakeholders."
Written by Jaymie Payne on May 13th, 2023
Experience
16. We have worked very hard to make sure our workforce is inclusive and represents our customer population. Tell me about your experience in working with diverse groups of people in a work setting.
How to Answer
Diversity and Inclusion are important in the workplace. Think about the benefits of having diverse teams with varying experiences, skills, backgrounds, cultures, and education. Give the interviewer some insight into diverse teams you've worked with and think of additional aspects like age, gender, disabled colleagues, and veterans as well.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I value opinions that are different than my own and find this environment challenging. If everybody thinks alike, that is not only a boring environment, but it isn't a creative environment."
Written by Ryan Brunner on February 20th, 2019
2nd Answer Example
"I am so glad you pointed out your need for diversity at Boston Scientific. I grew up in a small town that wasn't very diverse, so I specifically chose a college in a more diverse location so I could have exposure to other cultures. I have learned so much about the beliefs and values of others that I have brought to the workplace to have a higher level of EQ. My current team of ten people includes people ranging from 20-50 years old, males and females, people of color, and people with disabilities. Each of us also has different backgrounds, education, and experiences, so it's important that everyone have a voice, which leads to many rich conversations, creativity, and innovation amongst the team."
Written by Jaymie Payne on May 13th, 2023
User-Submitted Answer
"I have worked with many diverse groups in the restaurant business and construction business I believe that understanding a person's language doesn't make up much for communication with the person you can communicate by showing, pointing, and signing with the person to explain things to them."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
In the "Revised Answer" section, I have provided suggestions for improving this response.
"I have worked with many diverse groups, through my prior experience in the restaurant business and the construction business. I embrace diversity and enjoy getting to know my colleagues, regardless of their backgrounds or lived experiences being different from mine. In one case, I had a colleague who didn't speak the same language as me, and we sometimes struggled to communicate. I learned to embrace our differences by showing, pointing, signing, and learning words in their native language. I am very comfortable with diverse individuals from all backgrounds."
Experience
17. We believe in transparency in our business reporting from the very top level of the organization. Have you worked in an environment like this before? Why do you feel this is important?
How to Answer
If you step back and look at your career, you've likely worked for organizations on both ends of the spectrum when it comes to transparency in business reporting. Some organizations, starting from the top level, are very secretive with financial information and employee news. Other organizations, like Boston Scientific, are open and honest with employees and the general public on financial matters and employee news. Talk about your experiences working for organizations regarding their transparency and be sure to point out why you feel working for a transparent organization like Boston Scientific is important.
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"Since graduating from college, I've been conducting research for a government entity where things are very transparent to both employees and the public at large. I truly appreciate transparency about finances, future growth, and employment matters because I know that employees working the front lines are difference-makers in these matters. As a researcher, knowing about public funding and grants impacts future work that I do and it helps me and my department in planning the further out we go. I would never want to work for an organization that is archaic in their philosophy regarding this and I was glad to hear from fellow researchers here that the organization prioritizes their openness."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"As I researched this position with Boston Scientific, I was very relieved to read the company's stance on transparency with their staff, stakeholders, and customers. I have experience working for an organization that didn't believe in transparency with the staff and this greatly impacted my ability to succeed as a Sales Representative for the organization. During my first year with that organization, I built a solid customer base around a line of products that the organization was going to end up parting ways with the manufacturer of those products. Unbeknownst to me, I'd have to do a lot of work to maintain those customers with a new manufacturer we ended up distributing for and the losses I saw were pretty immense. As my sales manager and I discussed nearing the end of that product line, the plan had been in the works for almost a year and I never knew about it. I really learned a lesson about transparency and would absolutely love that aspect of working for Boston Scientific."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"I worked for a restaurant before where things weren't transparent, nobody knew how many hours they were going to get or how the business was doing. People started leaving the job and this caused the Restaurant to be badly organized, always looking for new staff and being understaffed the restaurant is now closed."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
As tempting as it may be, I suggest that you avoid bad-mouthing a previous employer during an interview, even if those critiques are warranted and you don't specifically name the employer. Instead, focus on the question itself and why Boston Scientific's commitment to transparent communication aligns with your own values.
Experience
18. What is a work accomplishment you feel very proud about that you'd like to share?
How to Answer
Boston Scientific is looking for individuals who are motivated and successful. Whether your accomplishment is related to school, work, or volunteer experience, you can give an example that demonstrates your determination and ability to overcome obstacles. Describe an accomplishment that you are proud of, be specific, and give number or percentage examples where relevant to show the interviewer what you're capable of!
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"I have been selected to the President's Club 3 years in a row. The first year I was selected, I am especially proud of because I was given a territory that was performing really terribly. I didn't know if I'd be able to turn it around. With focus, dedication, and a close eye on numbers, I was able to make really great strides in that region and it is still a high-performing area for the company."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"I'm really proud of the fact that 3 of the people who reported to me have moved on to leadership roles within my company. Coaching and mentoring people is really important to me and I spent a lot of time with these individuals talking to them about what it would take to get to the next level. They were like sponges and listened, and then did exactly what I knew they could do. Teaching others is something I have a great passion for."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"When I entered the operations area, I made a cost and price readjustment and managed to increase the profitability of the projects from 35.89% to 39.5%. Also, together with the general manager, I worked to improve the projection of costs and thus have a clear future of cash flow."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Wow! This is definitely a strong example especially because you cite numbers that show the impact of your actions. Excellent! Perhaps talk a bit more about why these achievements made you feel proud?
Experience
19. What experience do you have working with regulatory bodies?
How to Answer
The medical device industry is one of the most highly regulated spaces to be in. Tell the interviewer what exposure you have had in this space. Consider aspects like assessing product change notifications for impact to the regulatory database in a timely manner, establishing and maintaining relationships with regional regulatory affairs, supporting regulatory operations, etc. If you haven't had experience in this area yet, be honest, but express your desire to learn more and support the organization.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"In my current company, I work on a team with those in government relations on the device that I manage. I work with our engineers and scientists to make sure we are proving and testing all the claims we are making about our product. The government relations team is actually the ones with the regular contact with FDA but I help to support their work to make sure we have approval."
Written by Ryan Brunner on February 20th, 2019
2nd Answer Example
"I have never worked in the medical device space, but my company has other regulatory bodies that have regulations we need to follow, so I am accustomed to reporting and adhering to certain standards. I'm confident I could quickly learn all the elements I need to regarding the FDA very quickly."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"In the restaurant business, I used to deal with health inspectors with HACCP and in the construction business, I used to communicate and fill out forms for safety officers."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like the experience you have collaborating with health inspectors would really be a transferrable skill for this role. I suggest you develop this response a bit more, though. For example; "From working with regulatory bodies, I've learned the importance of documentation, attention to detail, and active communication. I believe that my experience collaborating with health inspectors would align seamlessly with the duties of this role."
Experience
20. Do you have experience working with a team of colleagues across multiple locations, sites and maybe even countries? What were the challenges to working in this environment?
How to Answer
Boston Scientific operates in locations all across the United States and all across the world and if you are hired for this position, you will likely be working with individuals that work in different locations, time zones, or even different countries than you are in. For this question, your interviewer will be looking to see if you have any experience working in this type of environment. If you do have this experience, describe your team in detail and how you functioned effectively. As well, expand upon any roadblocks that you were able to overcome. If you don't have experience in this environment, talk about the skills you have that would make you successful in working in this environment from the start.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"In my current as a Manufacturing Engineer, my company has several manufacturing facilities throughout the United States as well as in Mexico. My team works great together, even though we may sit hours away from each other, and we do this through great communication. When we work together, we always use technology to our advantage. If a phone call or video call is warranted one on one, I never hesitate to do so. For larger group meetings, we usually take advantage of video conferencing and it works great. Prior to some of the new video and audio technology, we definitely had our issues but we worked through it with phone or email communication."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"As you can see from my resume, my Accountant experience since I graduated three years ago is with a small manufacturing organization where we only have one location. If hired for this position, my biggest challenge would be getting to know the colleagues that I would potentially work with in other locations. I am a relationship builder and would go about this through communication via phone, email, or even video if possible. Once I get to know my colleagues and work with them side by side, even virtually, I have no doubts that we will work great together as part of a team."
Written by Jaymie Payne on May 13th, 2023
User-Submitted Answer
"I used to have to contact different foreman's on different sites to see if I could organize people to pick up spare materials on sites that they weren't using as there was not enough to go around and we wouldn't get our work done without them."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a good start, but I suggest developing this response more. What tools do you use to collaborate? What challenges did you overcome? What was the outcome?
Situational
21. In the medical device industry, it is important our teams are cohesive so we can continue to drive excellence. Tell me about a time you gave feedback to a peer?
How to Answer
The interviewer wants to know that you aren't shy about giving feedback to your peers to help them succeed. True leaders show their true colors by mentoring and supporting colleagues, not just by supporting and training direct reports. Show the interviewer that you care about the development of others and aren't afraid to give feedback.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"I noticed my peer was really struggling with her communication with another leader. He would get very anxious and even out of breath when he was telling me about what was going on. One of the times that he was venting to me, I listened, but then asked a few more questions to probe deeper. Through my questions, my colleague was able to think of a few different strategies to try when working with this person in the future. The power of the question is very powerful."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"We had bi-weekly team meetings and we do a lot of brainstorming during that time. One of my colleagues came across as really negative and would shoot down people's ideas really quickly. This really deflated the energy in the team. I asked him to go for a walk with me and I told him how his behavior was being perceived. He was caught off guard by this feedback. However, because we were walking and our bodies were moving, it helped him to calm down and hear me. At the end, he thanked me for pulling him aside and talking to him about it and I could tell at the next meeting that he came with an attitude that was different and more open."
Written by Jaymie Payne on May 13th, 2023
User-Submitted Answer
"I believe that feedback is one of the most effective tools in communications and that it doesn't have to be scary. During one production I was working, the production manager was very new and she was struggling with communicating with departmental teams outside of the production, which made it difficult for my team to promote and plan the public-facing side of the event. I ended up asking her if she had time for an extra 10-minute meeting and discussed that while she wasn't doing anything wrong, I felt like there was more we could do to open up communication. She was very responsive and willing to collaborate with me. After the meeting, we were able to open additional routes to share paperwork between our teams and made sure to plan additional meetings to check in more often."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a very thorough and well-rounded response. You take your interviewer through the situation and the exact steps that you took to give your colleague feedback that was constructive and thoughtful. My only suggestion for making your answer even stronger is to consider adding a sentence to the end of your answer that shows what the impact of this was. Communication improved and you created opportunities for more check-in meetings; what were the outcomes on the team as a result of this? Highlighting positive impacts will take your answer up a notch!
Situational
22. When in your career have you been a part of something innovative? What role did you play?
How to Answer
Boston Scientific's mission is dedication to transforming lives through innovative medical solutions that improve the health of patients around the world. If hired for this position with Boston Scientific, you'll quickly find that innovation is a way of life around the organization to help them differentiate themselves in the market. For this question, your interviewer will be looking to get the sense that you are excited and willing to be a part of innovation. The example you provide can be a huge innovation or something as small as changing a work process in a new way. No matter the example that you choose, be sure to reiterate to your interviewer that you are always open to changing things for the better when it comes to your work.
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"In my current role, I am a Sourcing Specialist for a large manufacturer. About four years ago, I joined our Environment and Sustainability team and I quickly realized that some of the sourcing we had been doing for years really wasn't friendly to the environment. To start, I evaluated our suppliers of aluminum and though we were getting great prices overseas, the suppliers weren't as environmentally friendly as local, recycled sources. I made an effort to obtain volume pricing from a few different local sources and in quick time, I was able to secure the exact same pricing but from a local source. This made our supply chain folks happy, our manufacturing folks happy and our materials folks happy. On top of that, we were doing our part to help the environment and to help boost local economy and jobs."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"During my time managing a large customer service call center that had been experiencing high turnover for many years, my HR staff and I implemented skill assessments and behavioral testing during our application and interviewing processes for candidates. This had never been done by my organization and upper management was very hesitant due to costs. After our HR staff presented to them on the high costs of turning over positions so quickly, we were allowed to do a two-year trial utilizing candidate screening in the form of behavioral and skill assessments. After analyzing data from one year of new hires after they had been employed one year, that one-year turnover rate had improved exponentially and our upper management was very impressed. The overall cost savings and long-term tenure of new employees also improved customer satisfaction in a big way and this was the biggest selling point for the leadership team!"
Written by Jaymie Payne on May 12th, 2023
Situational
23. At Boston Scientific, we challenge ourselves to improve people's health. When is a time you've pushed and challenged yourself outside your comfort zone?
How to Answer
The medical device industry demands forward-thinking individuals who can continue to do MORE. The interviewer wants to hear an example of a time you've really stretched yourself for a project or initiative at work.
Written by Ryan Brunner on February 20th, 2019
1st Answer Example
"I was working with clinics in my territory to promote our medical devices and kept hearing that our competitor was offering a better product that was more tech-savvy. I brought this feedback back to our R & D team but also had an idea of how we could differentiate ourselves from our competitor's product. I did a bunch of research on how to engineer something like this, even though that is far out of my scope as a salesperson. I was then put on a project team to explore actually developing this upgraded product. Our team was able to research, design and launch a product that my physicians were so excited about. It was the most challenging and rewarding experience!"
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"In college, we were given an assignment to create a marketing proposal for a local business. I did a mix of traditional and digital. I had seen a new technology mentioned the day before on a blog I subscribe to and even though my project was due in 2 days, I decided to research everything I could find on this new automation technology. I didn't sleep the night before the project was due, but adding this new technology really made my project stand out."
Written by Jaymie Payne on May 12th, 2023
Situational
24. When is a time you received constructive feedback?
How to Answer
The interviewer is trying to gauge how you respond to positive, critical, and constructive feedback. Demonstrate your professional maturity by giving examples of times you have received feedback and how you positively reacted to it. The ideal candidate will view feedback as an opportunity to improve and grow; someone who responds negatively to feedback will be a red flag to the interviewer.
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"In one of my reviews, I received feedback that I didn't delegate enough and therefore, it made it seem like I didn't trust my colleagues. I really took that feedback to heart. I took a look at my workload, which was really high, and made some priority buckets. There was one bucket of work that was very low risk and I distributed it to my team. One team member did a really great job so I was able to give her some of the more complex projects."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"I received feedback that everybody knows what I am thinking from my non-verbal expressions, especially in meetings. That was really tough feedback to hear. That entire next year, I worked very hard to ensure my facial expressions were positive and neutral versus worried or anxious, no matter what the content of the meetings were about. It was a tough exercise, but I'm glad I received the feedback or I would not have known this."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"When I started working as a commie chef I was making desserts for 20 people. it was taking too much time so the head chef showed me a faster method to making the deserts. I listened carefully and did as he asked. He was happy and from him showing me the method I used the same method for starters and main courses as well and it was fast and efficient."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great example of constructive feedback. I suggest adding a conclusion sentence that wraps up your answer while stating your openness to feedback as a tool for growth.
Situational
25. Many of our projects have very strict timelines. Tell me about a time you missed a deadline or deliverable and how you handled it.
How to Answer
Boston Scientific works on many time-sensitive projects, so time management skills are important. This question, however, is more about the interviewer learning how frequently you miss deadlines and if you do occasionally, they want to know that you can take ownership, reflect and make adjustments so that the mistakes aren't repeated. Everybody makes mistakes, but for this response, it is best to pick a project where the missed deadline wasn't catastrophic and you were able to recover and learn from your mistake.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"We had a new leader start recently. To get her up to speed, she asked for a number of different reports in a 2-day turnaround time. She needed them for an executive meeting she was going to. One of the reports was very manual and with my other responsibilities, I just wasn't able to get it done in time. I went to her office and told her that I could have this completed tomorrow, but I wasn't able to finish it for her meeting this morning. She asked what I was working on and I explained my competing priority. She recommended that I check with her to get help prioritizing in the future. I learned a big lesson that day about using your leader as an advocate for you. I should have come to her first. I've kept this in mind in other scenarios when I've had competing deadlines."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"As a new grad, I remember in college, I had a huge project due in my economics class at the end of the semester. I made a schedule that would help me get all of the pieces of this project done in time, but part of my project required outside data that I needed from a different university. There was a delay in this data getting to me and it delayed some of the subsequent steps of my project. I ended up getting it just a few days before the deadline. As hard as I tried, I couldn't get it submitted on time. I was absolutely devastated. I called my professor who understood, but I got a reduced grade because it was late. I learned that I should have chosen a data source that was more readily available to me but also that I could have looped in my professor earlier who might have had another idea."
Written by Jaymie Payne on May 13th, 2023
Situational
26. When is a time that you challenged the status quo on the job to get something accomplished? What made it important for you to do so?
How to Answer
As part of Boston Scientific's pursuit of excellence in the medical device industry, they are dedicated to challenging the status quo and thinking outside the box to solve problems and achieve excellence. For this question, think of a time that you went against the grain of typical work processes, thoughts, or ideas to make an improvement on the job. Explain why you took this course of action and what the end result was. In the end, make sure that your interviewer understands that you never settle for mediocrity and are always looking to improve.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"Last year in my role as a Field Sales Specialist with my current organization, we were having a very slow start to our sales of a new product line of office machines like printers, copiers, and fax machines. To help boost sales, I approached our management about hosting a demo day onsite at our corporate headquarters, where we could invite potential clients onsite for a day to test out the products. While we had never tried this before, the idea of letting clients see our operations and enjoy camaraderie and food on us while getting to test new products was seen as a great idea. I helped plan the event with a team of individuals. In the end, it received great feedback from both current and prospective clients and really boosted sales of a new line of products for us."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"Throughout my career, I think I've demonstrated my ability to be flexible and to challenge traditional methods many times. Perhaps the most significant time was when I personally made it my mission to transition the organization I was with at the time from a classroom training model to a virtual training model. This involved both new hire orientations and training for current staff. Our leadership had always facilitated training in classroom-type settings and it was getting old and stale for a lot of the training sessions we were putting on. After attending some great conferences, I was filled with great ideas for implementing an online training system with videos and classroom-type training. After a slow implementation, the new training model received plenty of solid reviews and the organization was saving money while improving the training experience for new and existing staff."
Written by Jaymie Payne on May 13th, 2023
Situational
27. Talk about a time you had to overcome a major obstacle on a project or a job you were trying to complete. What caused the roadblock for you and how did you handle that situation?
How to Answer
In Boston Scientific's pursuit of excellence, they believe that sound vision and a commitment to overcome obstacles are critical in the pursuit of excellence. In essence, for the organization to go above and beyond their competition in meeting the needs of their customers, they know that they will face hurdles along the way and the staff at Boston Scientific need to be willing and ready to face those hurdles. For your answer, think of a time when you faced an obstacle on the job and use your own knowledge and other resources to overcome the issue. Your interviewer will be looking to hear that you like to face a challenge and that you are resourceful and efficient in how you go about solving the issue.
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"A couple of years ago, I was working with a large local client on a radio advertising campaign when I was the Marketing and Advertising Director of a media company. In the initial meetings with the client, they were hoping to be very edgy in their advertising for their line of automotive dealerships and most of their ideas were too inappropriate for radio. The general manager of the client insisted that his ad ideas were appropriate and even threatened to take his ad business to a competitor if we wouldn't comply. In a great effort to keep their business, I created a presentation with the FCC regulations that would be violated based on his initial ideas and made it clear that no other media company would be willing to run his ads. At the end of my presentation, I came up with three very creative, and what he considered edgy, ad campaigns for his dealership. After a night thinking about it, we reached a great agreement on a campaign that made my organization a lot of money and brought a ton of business to our client."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"In my current role as Supply Chain Director, a few years ago we almost doubled our production due to a few new government contracts that we were awarded. While plans got underway for warehouse expansion quickly, my team was under a very small warehouse space for over a year due to the significant increase in production. This limited space called for a full team effort that I coordinated and this collaborative effort entailed us re-writing our guidelines for minimal inventory and just-in-time inventory. In the end, prior to our new warehouse space being completed, we were really a well-oiled machine working with as little space as possible and the team effort was critical in this."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"When I was working in a restaurant on a quiet day about 40 American tourists came in to get a meal, knowing it was going to take a long time to serve all of them, I took the kitchen porter off the dishes and put him on starters while keeping an eye on him to maintain the standard of the starters. I got to preparing the main courses so they would be ready fast for when they finished their starters."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you did some quick problem-problem solving to ensure that everyone was cared for and that every aspect of the meal moved along on schedule. I suggest adding a sentence or two to explicitly state how you used quick thinking and problem-solving skills to overcome this roadblock and what the outcome was (hopefully satisfied customers.)
Situational
28. Our medical devices can truly change people's lives. Sometimes, though, a patient may have a question or concern about one of our devices. How have you handled a difficult customer interaction in a previous position?
How to Answer
The interviewer wants to know you can handle the stress of a difficult customer interaction. The customer could be a physician group who uses the medical device or an actual patient who has a question or concern about your product. Show the interviewer that you can stay cool under pressure and resolve the concern.
Written by Jaymie Payne on May 13th, 2023
1st Answer Example
"I am a lead in our department, so I take the calls that are escalated or too difficult for one of the other reps to handle. I had a customer who was yelling about how much money he spent on the device and it wasn't working. He was beyond the return date, so we couldn't give him a refund. I let him get all of his anger out and finish talking. I then asked him questions and always addressed him by first name to try and build some rapport. I learned that he hadn't been to see his physician to follow up. We have relationships with the caregivers at one of the local facilities, so I was able to put him on hold and see when they had an appointment available. When I transferred him over to the scheduler, he had calmed down a bit. It wasn't a perfect scenario, but I tried to treat him with dignity and respect and not take it personally."
Written by Jaymie Payne on May 13th, 2023
2nd Answer Example
"I used to be a waitress in college and dealing with difficult customers was my specialty. My co-workers would always give me the regulars who were cranky because I had a way of working with them that made it look easy. One evening, I had a customer who was very upset with his food order. I listened to his concern and asked him if he would like me to bring him something else, but he kept going on and on and was getting quite loud at this point. I apologized again and asked told him I could give him a discount on his order or bring him another choice. He ended up taking the discount and leaving, but at least his volume went down and he left. Difficult customer interactions don't always end perfectly, but I feel I handled the situation appropriately."
Written by Jaymie Payne on May 13th, 2023
User-Submitted Answer
"Well, you need to use empathy because patients are more than likely scared. I used to work as a waitress years ago so I was looking after delivering food and drinks to customers. When one would get difficult, I found that customers that a firm but calm and reassuring response usually sorted the issue. I kept responses as easy to understand as direct as possible and they would usually calm down once they understood the situation."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response; it's clear that you lead with empathy, which is a critical skill set. I have provided a suggestion in the "Revised Answer" box to show how this response could be slightly restated to improve clarity and detail.
"In my previous roles, I have handled difficult customer interactions with empathy and grace. One example that comes to mind is when I was working as a waitress years ago, delivering food and drinks to customers. Occasionally, a customer would identify an issue and become upset. I found that active listening and having a firm, calm, reassuring response usually sorted out the issue. I always tried to keep my responses as easy to understand and direct as possible, and my customers would usually calm down once they understood the situation. I believe the skills I gained in this job will translate well into this role because I believe patients who exhibit concerns may be feeling frightened and deserve empathy and active listening."
Situational
29. Talk about a time you came up with a creative solution for a customer.
How to Answer
The medical device field is littered with brilliant minds that are coming up with creative solutions to helping patients find the best health possible and Boston Scientific stays at the forefront of innovation by way of their employees. For this question, your interviewer will be looking to get insight into your ability to come up with creative solutions to a problem. In your example, talk about your ability to see and diagnose problems and use critical thinking to help solve them. Make sure your interviewer understands that you have a critical thinking mind while also having the ability to work with others to find creative solutions.
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"Last year in my current role, I was working with a customer on the design of a new injection mold for their new product they were planning on rolling out in the coming year. During testing, the plastic wasn't holding together very well and my customer couldn't figure out why. In meeting with them at their testing facility, I noticed that the wall thickness in the part changed drastically from 0.8 millimeters to 2.5 millimeters. Knowing that the quick change would cause weakness, I worked with their design engineers on redesigning the piece for a sturdier piece. The new design wasn't their preference, but I had to sell them on the fact it was necessary for the material they were using."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"As a person who has made their career in the sales world, my livelihood has also been predicated on finding creative solutions for my customers. A few years back, I was working with a printing company that was in dire need of new paper solutions for a particular line of printing. After meeting with their leadership and hearing about their needs, pricing was a major issue with the vendors they had spoken to so far prior to me. In hearing what they were looking for, I had to work with our sourcing and supply chain team to first see if we could obtain the type of paper they were looking for and then get them a price that beat their quote. In just a week, my team informed me we could get the product and sell it at the same price their best offer was. At that point, knowing we had other huge potential business with this client, I approached my sale director about pricing that would beat the lowest competitor and he agreed. Soon after our deal with the client, they additionally opted for our paper for several other of their lines based on our ability to meet their needs on a high-priority project."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"Situation: As a researcher, my experience has been based on finding solutions to problems. During the third year of my Ph.D., our group multiplied from two colloidal researchers to nine. Our professor sourced the third fumehood and instructed me to install another of the same system so 3 could work consecutively. I contacted suppliers and organized the necessary glassware, stabilizing frames, and vacuum pumps. The vacuum pump was prohibitively expensive so I sourced a second-hand pump from the Bernal and had it refurbished by the technician's team. However, each schlenk line had 4 taps so I then reworked the vacuum tubing and bought stirrers and heating mantles allowing 4 reactions to occur in parallel at each fumehood. With the third system installed, 12 reactions can now occur simultaneously and there's room for all of the researchers. I then trained them on the processes of using and maintaining those systems."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent response! You clearly articulate how you were able to create a solution for a customer, providing just the right level of detail.
Situational
30. Give an example of a time that you demonstrated determination and dedication to a customer of yours on the job. We at Boston Scientific believe this an essential function of providing solutions that matter the most to our customers.
How to Answer
In Boston Scientific's mantra of providing solutions that matter most, they believe that it takes heart to develop solutions that matter to their customers and this is achieved through determination. For this question, your interviewer will be looking to hear that you are dedicated and determined to help your customers find solutions that matter by having you give an example of a time you demonstrated this in the past. In your example, be sure to be specific and detailed about how you displayed your dedication to a customer. Talk about how you feel it is important to meet the needs of the customer in any way possible and show that you are willing to do that in creative and unique ways with your customers.
Written by Jaymie Payne on May 12th, 2023
1st Answer Example
"As you can see from my resume, I have many years of experience as a technical writer. While most of the time my main customers are the internal designers and production teams of our products, I do have a unique experience where I worked closely with an external customer to meet their needs. I was writing for an organization that manufactured tools and my technical writing was really towards the how-to assemble and how-to-use manuals. I was approached by my director regarding a customer overseas on one line of products and the customer was requesting a more detailed section of the manual on a how-to section of a new drill we were distributing. I was more than willing to contact the customer to find out what in particular they needed so I could customize the section to meet their needs. This was an unusual concession we made because this was a very high-volume customer. After calling, I learned that end users of the drill would be working specifically with steel. I worked up a draft of the new section, got it approved by our internal team, and then communicated it with the customer. They had a couple of revision requests and in the end, I wrote a new section that the customer was very happy with. In the end, my extra effort turned out to be a win-win for my organization and the customer and I'm happy I went above and beyond to help them."
Written by Jaymie Payne on May 12th, 2023
2nd Answer Example
"A couple of years ago, my company was working on contracting with one of the largest ATV manufacturers in the world on new air filter designs. Knowing that our yearly sales would see a huge increase if we landed the contract, I volunteered to represent the organization from the engineering design side. First, I contacted the customer directly to arrange an on-site visit to their final assembly plan, and in turn, I scheduled their design engineer a visit to our operations. After meeting with their team to learn about their product and what they needed from us, I had a week to prepare for their visit onsite to our plant. In that week, I developed a few prototypes for them and worked with my production leads on promoting a facility tour when they arrived. Upon their visit, the customers were thoroughly impressed by our operations and our ability to deliver on their needs. After returning back to their plant and testing our prototypes, a contract was signed and we were up and running on their line of products within months."
Written by Jaymie Payne on May 12th, 2023
User-Submitted Answer
"When I worked as a chef we had a usual customer that came in once or twice a week. She was an old lady that came in for a salmon dinner which she always usually gets. She mentioned to a waitress that it was her 75th birthday. I said this to the head chef as we had a nice carrot cake that was not used and was going to be thrown out as it's used by date was going to be over by the next two days. We put a few candles in it and sent them out to her. We also gave her the dinner for free."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
While this is a great example of a time when you went above and beyond for a customer, I suggest leaving out details about the customer's age and the reference to her being an "old lady" as this could potentially rub your interviewers the wrong way.