QUESTION 34 OF 35

What types of goals or KPIs are you measured against in your current position?

At Smith & Nephew, leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace and it's likely that rewards and promotions are based on results and ability.

Describe what types of goals you have in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company does not have any set goals or key performance indicators, be honest and then give examples from a prior job or any relevant personal goals you may have set. Be sure to discuss your ability to attain those goals as well.

"As a customer service specialist, I have a few different goals set by my management team. I have a weekly goal of resolving 100 customer tickets and a quarterly customer satisfaction survey result of 4 out of 5 stars. I regularly meet these goals, and I exceeded my ticket resolution goal by 25% in two of the last four quarters."

"In my current regional sales role, I'm responsible for achieving territory sales goals set by leadership and I'm also measured on customer relationships. I have B2B sales goals and I'm responsible for a minimum of 100 outreach per week through cold calls or emails. I also have a goal of 5 sales presentations per month to new or existing customer groups. In the last three months, I exceeded sales goals by 10% and received above averaging ratings from my current customer base."

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Smith & Nephew Mock Interview

What types of goals or KPIs are you measured against in your current position?

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