Smith & Nephew Mock Interview
Practice 35 Smith & Nephew interview questions covering medical device innovation, clinical expertise, and global orthopaedic markets.
Question 2 of 35
Our performance at Smith & Nephew relies on our ability to be responsive to the needs of our customers. In your work, how do you stay in tune and respond to your customers needs in an effective manner?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
The top dog of Smith & Nephew's core values is performance and the organization believes that being responsive to the needs of customers is a top priority in providing excellent service to them. No matter what job you are interviewing for, you will have customers and you need to be able to define those customers and explain how you will be attentive to their needs and deliver on those needs. In your answer, talk about the customers that you have dealt with during your career and relate that to how you will handle the customers of Smith & Nephew that you will be working with. No matter if your customers are internal or external, meeting their needs is of utmost importance and your interviewer will be looking to hear that you share that sentiment.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"In sales, customer satisfaction is my top priority and I maintain open lines of communication with my client base to ensure I am hearing their feedback and their future needs. I never hesitate to schedule follow-up calls after I make a sale and products are delivered. This shows my clients that I care and have the follow-through effort other Sales Reps don't have. I also keep weekly contact with my clients to keep my goods and services at the top of their minds. I really believe that my clients like my approach and feedback that both my organization and I have received tell this same story."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"Working in logistics and warehousing for most of my career, I have had a pretty diverse customer base. Internally, my sales and delivery force rely on me to meet their demands and I always keep external customers in mind in the work I do because they are the reason we are in business. To keep up to speed on my customer's needs, I keep an open door to new suggestions and take constructive feedback to heart any time it is given. I solicit feedback by attending monthly sales staff meetings at least twice per year and I know the group appreciates it when I attend to both educate them and receive feedback from them."
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Anonymous Answer
Pre-call and post-call planning. Consistent reach and frequency. Always follow through with excellent service at all times. Customer satisfaction is paramount in establishing trust and growth in your territory.
Rachelle's Feedback
Good start! Try bringing this to life for the interviewer by using an example of a time when you used these strategies to meet the need of a client.
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