Panera Bread Mock Interview
Practice 40 Panera Bread interview questions covering customer service, teamwork, and fast-casual dining scenarios.
Question 36 of 40
Panera Bread values its customers. Do you believe in the phrase, 'The customer is always right'?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
'The customer is always right' has been a long-standing mantra for service-based businesses. Do you agree with this sentiment? The interviewer would like to see you respond positively to this sentiment while understanding that there are particular boundaries around customer service allowances. To help form your response, take a look at the Panera Bread website and get to know their customer-service statements. Then, you can develop a custom response that will resonate with the interviewer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When I was reading through the Panera Bread careers site, I was happy to see that one of your customer service mantras is, You Speak. We Listen.' In today's restaurant landscape, customers have many options of where to eat and which local restaurants to trust. The fact that Panera Bread has a love for customers tells me that even if the customer is not always right - your organization will work hard to make it right. I believe when it comes to service, there is no need to dissect who is right or wrong. Instead, it's essential to listen to the customer and know how to make the situation right. Then, within the limitations of health and safety, it's best to accommodate the customer within reason."
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