"When I was reading through the Panera Bread careers site, I was happy to see that one of your customer service mantras is, You Speak. We Listen.' In today's restaurant landscape, customers have many options of where to eat and which local restaurants to trust. The fact that Panera Bread has a love for customers tells me that even if the customer is not always right - your organization will work hard to make it right. I believe when it comes to service, there is no need to dissect who is right or wrong. Instead, it's essential to listen to the customer and know how to make the situation right. Then, within the limitations of health and safety, it's best to accommodate the customer within reason."
