"If I were to encounter an unruly customer who was disturbing the restaurants' environment, I would follow Panera's policy for dealing with disturbances. I would calmly and politely ask the customer to turn down their voice, and I would offer for us to discuss the situation in a manner that did not bother other customers. If that approach did not work, I would ask the customer to leave. The safety and happiness of the other customers is an important consideration, so if the situation escalated to the point of calling my manager or even the authorities, I would do so without hesitation."
