Panera Bread Mock Interview
Practice 40 Panera Bread interview questions covering customer service, teamwork, and fast-casual dining scenarios.
Question 37 of 40
How do you feel about promoting a new menu item, or upselling, during every customer interaction?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know if you are comfortable taking a customers' order and turning it into an opportunity to add on menu items or upgraded beverages. If you have a specific example of a time when you upsold a customer, a brief story-based example could be an excellent addition to your reply. Be sure to mention any training that you have in sales, upselling, or a similar skill.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I believe that each customer service interaction should be considered an opportunity to upsell or turn an order into a larger one. In my current position as a cashier at a fast-food restaurant, I started making it a habit to ask each customer if they want to upgrade to an additional side order. As a result, I have boosted sales by over 1200 this month alone! I am very comfortable upselling when I can stand behind the quality of the food items that I represent. As a regular Panera Bread customer, I know that I can wholeheartedly stand behind the delicious, high-quality products available to your customers."
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