How to Answer: Give me an example of how you delivered excellent customer service at your last position.
Advice and answer examples written specifically for a Panera Bread job interview.
4. Give me an example of how you delivered excellent customer service at your last position.
How to Answer
The interviewer wants to know that your definition of excellent customer service exceeds minimal expectations. Some ways that you can deliver exceptional customer service:
- Show patience with challenging customers
- Use positive phrasing. Instead of saying, 'I don't know,' say, 'I am happy to find out for you.'
- Actively listen to your customers' needs and repeat them back to show understanding
- Display exceptional product knowledge
- Smile and maintain positive body language
- Support your coworkers to uphold a positive workplace culture
Talk about the ways you go above the expectations of your role to make a customer happy. Complete your response by highlighting that you will bring this same service mindset to the position at Panera Bread.
Written by Rachelle Enns on September 19th, 2020
1st Answer Example
"In my current role, as a restaurant server, I go above customer expectations by introducing myself to each table when I seat them. Having that small personal touch makes all the difference. Once the customers know my name, and I knew theirs, they feel more confident in my capabilities. I often have customers coming in and requesting a table in my section. It feels nice to make that connection, and the increase in tips is a nice bonus too! A few weeks after I started this practice, the restaurant manager asked all serving staff to do the same. It feels great to make a positive impact in the workplace, and I look forward to being a positive example at Panera Bread."
Written by Rachelle Enns on September 19th, 2020