Panera Bread Mock Interview
Practice 40 Panera Bread interview questions covering customer service, teamwork, and fast-casual dining scenarios.
Question 24 of 40
Give me an example of how you delivered excellent customer service at your last position.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to know that your definition of excellent customer service exceeds minimal expectations. Some ways that you can deliver exceptional customer service:
- Show patience with challenging customers
- Use positive phrasing. Instead of saying, 'I don't know,' say, 'I am happy to find out for you.'
- Actively listen to your customers' needs and repeat them back to show understanding
- Display exceptional product knowledge
- Smile and maintain positive body language
- Support your coworkers to uphold a positive workplace culture
Talk about the ways you go above the expectations of your role to make a customer happy. Complete your response by highlighting that you will bring this same service mindset to the position at Panera Bread.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current role, as a restaurant server, I go above customer expectations by introducing myself to each table when I seat them. Having that small personal touch makes all the difference. Once the customers know my name, and I knew theirs, they feel more confident in my capabilities. I often have customers coming in and requesting a table in my section. It feels nice to make that connection, and the increase in tips is a nice bonus too! A few weeks after I started this practice, the restaurant manager asked all serving staff to do the same. It feels great to make a positive impact in the workplace, and I look forward to being a positive example at Panera Bread."
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