Tell us a time you had a conflict with your supervisor or manager and how you managed it.
This behavioral question aims to reveal how well you deal with those in a position of authority and how well you work with the rest of the team. The interviewer needs to know if you respond defensively to situational conflict or approach such instances diplomatically, working swiftly towards a communal end goal.
"I had a supervisor who managed a particular shift where everything that could go wrong went wrong. They went into something of a frenetic panic. A lot of micromanaging happened that day, which escalated the situation. At a certain point, they pulled me aside and asked if I would help with something and asked me to go about it via several 'shortcuts' which were clear safety violations and against workplace policy. I refused. They pressed me, and I held my ground, and there was tension between us for several days. After that, they didn't treat me the same again. It was unfortunate, and they lost some credibility with me. I wasn't aware, but a few people they'd vented to brought it to the attention of our superiors. This person, knowing well it wasn't me who alerted their superiors, blamed me for the situation. They refused to accept responsibility and held their position that had I done what they requested, none of the consequences of their actions would have happened."
"I received a mediocre review early in my career. I'd been working my tail off and going above and beyond. Then, when I received my review, every category fell into the 'meets expectations' category. I felt I should have been in the above and beyond section and did not receive the score I felt I deserved. I then broke down all the things I'd done, but my boss said no one knew, and labeled me a stealth worker. He said that I needed to make others more aware of my accomplishments and that perception is reality. So I started keeping a journal in my pocket where I detailed everything I did that went above and beyond. I composed a weekly report of all of my accomplishments and passed them to my boss, and when the next review came, all of my scores fell in the going above and beyond category. My boss kept complimenting me on how far I've come along and how incredibly my performance improved. I told them the only thing that changed was how I documented my accomplishments and made them aware of them, to which they replied that perception is reality. I get that now."
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