At Nestle Purina we understand that conflict can arise when you're working closely with others on a team. Give me an example of a time you had to deal with an issue while working with others.
Responding to a conflict can be tough, especially in a team environment where you want to be sensitive and not step on any toes. Share an example of a conflict that occurred within your department or between you and a co-worker that you effectively resolved. Explain the situation and how your actions resulted in a resolution or compromise.
"My coworker was a great salesman but horrible at the administrative side. He made so many mistakes and didn't seem to care. It bothered me because I take such pride in the quality of my work. I decided to talk with him and found out that he wasn't clear on expectations or how to do some of the basic aspects of the paperwork for each sale. He got some additional training to get on the same page as the rest of the team."
"In my current position, there is a concern about workplace bullying, and there are a particular group of individuals who 'lead the pack,' so to speak. The situation got out of control a few months ago, and I had to involve human resources and conduct a few exit interviews. Having to terminate employees is never easy; however, if they are causing conflict, it is always the best choice in the end."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
When I first started working after my promotion at my new plant, I was working on an issue in quality and did not 100% understand the procedure. I asked a co-worker to explain the procedure, but instead of helping me, she printed off a procedure and walked out. I had a problem with this because I work well with others. That day, I pulled her aside and told her about working together and asked if we could do that. She respectfully understood the issue.
Chad's Feedback
This is a good example of your willingness to be proactive and healthily engage your coworker early in the relationship, ensuring any potential problem was resolved before it had a chance to escalate. Nice work! To make your answer more memorable to the interviewer, I suggest expanding on the steps you took to resolve the situation, as well as ensuring your story example has a clear outcome, preferably a win-win-win (you, your co-worker, your employer). If you would like to read more about how to approach interview questions related to conflict in the workplace, we have a guide you may find helpful: https://www.mockquestions.com/articles/How to Answer Questions About Workplace Conflict /
Unlock all 35 Nestle Purina questions
Prepare for questions about pet care philosophy and operational excellence.
Get Started