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NAV CANADA Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?

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NAV CANADA Interview Questions

  1. 1.

    Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?

      Ethical dilemmas in the workplace will come up from time to time. Assure the interviewer that you can handle these types of difficulties with professionalism and poise.

      Rachelle's Answer #1

      "I have never been told to lie to a fellow employee or supervisor on the job. If I were to be asked to lie, I absolutely would not do that. I am not the type of personality to be pushed around on the job. I will always be myself and keep my integrity first."

      Rachelle's Answer #2

      "Yes, I have been asked to lie on the job before. In a previous role, our inventory count was off. My co-worker wanted to go home, and he suggested that I lie about our count. I refused to lie, and we stayed late. I would always choose honesty over lying, any day."

      Anonymous Answer

      "Yes, by my coworker when we were testing chassis, and it was almost the time to load the chamber, and we were not ready, so my colleague tried to finish his job ASAP and rush for the finish line. In that process, one chassis was fallen from the cart and had a dent, so the corner because it fell on the corner side. So he told me, don't tell anyone that I have done this was just someone else. And I calm him down, we load the chamber and talk to him you should say to the supervisor that you have done this and he will understand your situation and accept the failure. Next day He did confront the supervisor, and he said okay, don’t worry, be careful next time which makes him relax."

      Rachelle's Answer

      This example shows that you have great integrity on the job. Well done!

      "I was asked to lie by my coworker. He was rushing to finish the job, and in the process, one chassis fell from the cart which caused a dent. He asked me not to tell anyone that it was him. I encouraged him to tell our supervisor, reassuring him that mistakes happen and it's best, to be honest. The next day he told our supervisor, who said it was okay but to be more careful in the future. This outcome helped my co-worker to relax and see that honesty is the best policy."

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  2. 2.

    Do you demonstrate leadership qualities even when you are not in a leadership role?

      This question challenges you to think about how you act as a leader in your daily life. Even if you're not leading a team, you can still demonstrate the qualities of a leader!

      Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. You can be a motivator and a positive communicator in any situation at work!

      Rachelle's Answer #1

      "I naturally take on a leader and mentor-ship type of role with my co-workers. In one instance, I had a new coworker who was having some troubles fitting in. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. I believe there are always opportunities for leadership - you have to keep your eyes open!"

      Rachelle's Answer #2

      "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. It shows that I can take the lead on a project without having my hand held."

      Anonymous Answer

      "Yes, When my supervisor is on vacation or taking a day off before I was a lead, I asked the manager that I will take care of this task."

      Rachelle's Answer

      It's wonderful that you offered to take the lead in the absence of your supervisor.

      "Yes, I am comfortable taking the lead in most situations. Before being promoted to a lead role, I would volunteer to be the lead when my supervisor was on vacation or away for the day."

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  3. 3.

    Would you consider yourself a creative person?

      Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career.

      Rachelle's Answer #1

      "I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

      Rachelle's Answer #2

      "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I admire the creativity and unconventional thinking in business and arts."

      Anonymous Answer

      "Yes definitely I consider my self to be creative, I think I like to solve the problem which always creates something in the end."

      Rachelle's Answer

      It's a very good thing that you can see the creative possibilities in your work.

      "Yes, I consider myself to be creative. I like to solve problems which require a strong amount of creativity."

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  4. 4.

    What experience do you have using team-based messaging applications?

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you.

      Rachelle's Answer #1

      "I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

      Rachelle's Answer #2

      "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike."

      Anonymous Answer

      "We did not use much of messaging application at my previous jobs other than email, but I will pick it up quickly once I know the details of the messaging app."

      Rachelle's Answer

      Try to begin with a positive statement versus a 'did not' statement. How an answer is framed is very important.

      "I am quick when it comes to picking up new applications. In my current role, we primarily use email; however, I like the idea of a team based messaging app as it's likely very efficient."

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  5. 5.

    Tell me about your post-secondary education and how it relates to this position with NAV CANADA.

      Talk about your education experience and be sure to highlight any areas of excellence. Perhaps you earned individual awards, accolades, or scholarships. If so - be sure to mention those achievements as well!

      Rachelle's Answer #1

      "I completed my Engineering degree in 2011 from University of Florida. I am proud of my 3.90 GPA. I worked very hard! My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. My high grades and great discipline will make me a strong fit for this role with NAV CANADA."

      Rachelle's Answer #2

      "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications.

      "The bulk of my industry related education has been on the job training. This training includes topics on transportation management, government policy and workplace safety."

      Anonymous Answer

      "As part of my post-secondary education: I have done bachelors of Physics and Diploma in Electronics. In my physics program, I learned the theory aspect of science, and on my electronics program, I learned all the practical side of science. In this position, I would need a basic knowledge of LAN, Basic circuit connection, using testing devices. If there is any damage to the module or board I am carrying would have a problem, then I would need to troubleshoot. All of this knowledge I have learned in my electronics program, which would be relatable to the Company."

      Rachelle's Answer

      You have done a very good job relating your skills and education to what is required in this role!

      "As part of my post-secondary education, I have completed a bachelors of physics and a diploma in electronics. In my physics program, I learned the theory aspect of science, and in my electronics program, I learned all the practical sides of science. In this position with Nav Canada, I would need to apply basic knowledge of LAN, basic circuit connection, the use of testing devices and the ability to troubleshoot damage to a board or module. I have learned all of these tasks in my electronics program, making me confident in my ability to do this job very well."

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  6. 6.

    Tell me about your greatest work related accomplishment.

      Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

      Rachelle's Answer #1

      "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my class, and working full time. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and receive recognition for my dedication."

      Rachelle's Answer #2

      "I have many accomplishments of which I am proud. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry."

  7. 7.

    If you were given a choice, which work related task would you leave for last? Why?

      Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question clearly.

      Rachelle's Answer #1

      "If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. I do understand the importance of it, though."

      Rachelle's Answer #2

      "I try to leave the small, quick tasks for last. I do this to ensure that the more complicated parts of my projects are taken care of right away. This way, nothing comes back to bite me later on, as the deadline approaches."

      Anonymous Answer

      "Tieing an eth to one of our modules, because it doesn’t need much of attention finishing that job, and even if you forget to tie a cable, you can find out with naked eye."

      Rachelle's Answer

      It sounds like you prefer tasks that offer a challenge! Try mentioning this more clearly in your response. I have added an example, below. One thing to keep it mind is that these very specific examples about your equipment and tasks are good, but only if the interviewer completely understands your role and if the potential new job is in the same industry. For instance, a human resources associate may not know what you are talking about when you mention modules, tying cables, etc. This is why I left you a more interview friendly example for the times when your interviewer is not an engineer.

      "In my current role, I usually leave the straightforward tasks for last, as I prefer tackling the challenging jobs first. For instance, tying cables and double checking them is very simple, so I will do that at the end of the day."

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  8. 8.

    Tell me about a responsibility in your former or current position that you really enjoyed.

      Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? Talk to the interviewer about this specific task and what it meant to you.

      Rachelle's Answer #1

      "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. I planned four social events per year, and the turnout was always wonderful. Employee engagement went up, and some powerful connections were made."

      Rachelle's Answer #2

      "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. It's great to see their excitement for what's to come, and their passion for the industry. "

  9. 9.

    How do you handle stress on the job?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Rachelle's Answer #2

      "Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

      Anonymous Answer

      "When there is some last-minute emergency arrives, I tell myself to calm down, I take a deep breath and try to focus on the task and finish line of assign task."

      Rachelle's Answer

      I have reworded this to have more impact.

      "I handle stress by taking a deep breath and remaining focused on my task."

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  10. 10.

    Tell me about a time when you had to work with a difficult person. How did you handle it?

      From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. Maybe they were unmotivated or preoccupied with their personal life. Think about what bothered you about this person and how you were affected by their behavior.

      Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance.

      Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity.

      Rachelle's Answer #1

      "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our manager noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."

      Rachelle's Answer #2

      "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. There were a few key takeaways from this experience. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand."

      Anonymous Answer

      "I was working with a colleague who used to replace faulty connectors with good ones who make the circuit test fail. She took a lot of time. I started noticing she is doing it intentionally, I reported it to Supervisor, and he investigated and found out to be true. So he replaced her with different duties and made her aware of the situation she was creating for others. Then it worked out well."

      Rachelle's Answer

      It sounds like your suspicions were accurate, and it's good that you raised the concern to your supervisor. I have reworded your response slightly, to help with clarity.

      "I worked with a colleague who was replacing faulty connectors with good ones, which made our circuit tests fail. This situation happened many times, and I began to notice my colleague was doing this intentionally. I reported the case to my supervisor. After he investigated and found this to be true, he moved this person to another task. Everything worked out well after I voiced my concerns."

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  11. 11.

    What questions do you have for me?

      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the biggest change in this industry over the past 3 years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

      Anonymous Answer

      "I want to visit the site, before that, I have to research about 50 courses I have to study over the three years of span, what are they related? And how long it will take for you guys to return the call for an offer."

      Rachelle's Answer

      I am having a tough time understanding your first question. The last question should be softened as its much too aggressive and assumptive. I have offered an example, below.

      "Thank you for asking! Could you share with me the next steps in the interview process? Do you have a timeline for your decision?"

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  12. 12.

    How do you respond to feedback?

      Receiving feedback from a manager or supervisor can be tough. You can't always predict what they may say, and you also can't always predict how you might feel in response. Learning how to respond when given a performance review or negative feedback is essential.

      Rachelle's Answer #1

      "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it's something that catches me by surprise, I usually ask for clarification. I want to grow and improve so the more specific my supervisor can be, the more helpful it is."

      Rachelle's Answer #2

      "I greatly appreciate constructive feedback. I am a firm believer in the idea that feedback should be implemented quickly after it's given. It's important to be able to professionally give and receive feedback."

      Anonymous Answer

      "I take it very seriously. If someone is upset about me, I tell them sorry and improve myself in that area of life."

      Rachelle's Answer

      It's very good that you accept feedback and implement it! Be aware though that feedback does not have to mean that someone is upset with you. I have offered a more positive answer, below.

      "I take feedback very seriously. If someone on the job is willing to help me, mentor me, or offer a more efficient way of doing things, I will use that information to improve."

      Was this answer helpful? Yes or No
  13. 13.

    List the top 3 skills that you have acquired in your last role.

      You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include capabilities that will potentially benefit this potential new employer.

      Rachelle's Answer #1

      "In the past few years I was able to upgrade my education while still working full time. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel."

      Rachelle's Answer #2

      "Here are some transferable skills that you may have acquired along the way:

      - Leading a team
      - Intricate problem solving
      - Particular software experience
      - Organizational training
      - Time management
      - Self-motivation
      - Listening skills
      - Written communication
      - Verbal communication
      - Giving presentations
      - Training new hires
      - Hiring or on-boarding
      - Research"

      Anonymous Answer

      "I have learned a few command-line interface, leadership, and professionalism. I learned CLI by every day working with Linux software and trying also sharpen by learning on my own. Leaderships, I have developed here, because of my curiosity, I started to understand the stuff related to my testing job and take actions. And Lastly, professionalism by talking to a different group of people and working with them who are also diverse in culture."

      Rachelle's Answer

      It sounds like you have learned a lot in your last role! I have simplified your answer, below.

      "The top skills that I have acquired include Linux software, leadership, and professionalism. I have learned Linux by using it every day on the job, and by learning on my own time. I have gained leadership skills by taking action without being asked. Lastly, I have grown in my professionalism by being exposed to a diverse workplace environment."

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  14. 14.

    When have you used an inventive method to stretch company resources beyond the normal level?

      If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. Talk to the interviewer about a time when you have been able to stretch company resources.

      Rachelle's Answer #1

      "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly."

      Rachelle's Answer #2

      "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. The topics included energy efficiency and recycling."

      Anonymous Answer

      "It was not an inventive method, but the grease we use to lubricate the chassis being overused by co-employee, so I told him to use it responsibly, which makes savings in the lubricant cost."

      Rachelle's Answer

      Very good example! Try using terms such as 'suggested' rather than 'told them.' One of the keys to a successful interview comes in how you word things, or frame your responses. I recommend that you get into the habit of using positive language versus negative language. This will help you immensely in your future interviews as well as future career growth. With positive language, you will always get better results.

      "I noticed that the grease used to lubricate the chassis was being overused. I suggested to the team that we begin to use this responsibly which has saved the company money in lubricant costs, over time."

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  15. 15.

    What type of work environment allows you to be the most productive?

      Are you able to be productive in any environment? Are there particular types of situations that you find distracting? Discuss your preferences with the interviewer. Be sure to research the kind of environment offered in this position before the interview.

      Rachelle's Answer #1

      "I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive when there was the "

      Rachelle's Answer #2

      "I work best in an environment where a positive and healthy culture is encouraged. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well."

      Anonymous Answer

      "I am flexible both ways, I can work in a team environment atmosphere as well as individually, in my current job, we are working with the teams and separately if needed. When we have to perform all test then we need a whole team to do that, I enjoy working with them. And when I worked alone, I also can be able to test all the boards and modules and make it work. But If I have to choose one, I prefer a Team Environment."

      Rachelle's Answer

      You have given a very well-balanced answer. Good job!

      "I am flexible both ways. I can work in a team atmosphere as well as individually. In my current job, I work as a team to perform all the testing, and that is very enjoyable. I work alone at times and can remain on-task; however, if I could choose, I do prefer a team environment."

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  16. 16.

    How did you go about suggesting changes in your most recent company?

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  17. 17.

    When planning, how often do you create alternative scenarios to help you adjust to changing situations?

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  18. 18.

    The transportation infrastructure industry is ever-changing. At NAV CANADA we seek to hire individuals with a keen interest in what we do. How do you stay up to date on related current events?

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  19. 19.

    At NAV CANADA we put a lot of emphasis on continued education. If you could take any course related to our business, what would you choose?

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  20. 20.

    We have many competitors in this industry. Why do you specifically want to work for NAV CANADA?

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  21. 21.

    NAV CANADA puts a large emphasis on workplace safety and the health of our employees. How important is workplace health and safety to you?

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  22. 22.

    Do you have more experience working within the public or private sector of transportation? Which do you prefer?

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  23. 23.

    We have many opportunities for career growth at NAV CANADA. Where do you see this position leading to in the next 5 years?

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  24. 24.

    At NAV CANADA we work hard to foster a team- based environment. Do you get along with multiple personality types in a close-working environment?

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  25. 25.

    Because of the nature of our business at NAV CANADA we conduct background checks on all employees. Are you willing to comply?

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  26. 26.

    Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

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  27. 27.

    Tell us about the last time that you undertook a project that demanded a lot of initiative.

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  28. 28.

    Have you progressed in your career as you have expected?

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  29. 29.

    How do you manage a large workload?

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  30. 30.

    Would you rather be considered a personable leader or a dynamic leader?

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  31. 31.

    What is your current salary?

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