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The Salvation Army Interview Questions

To help you prepare for a The Salvation Army job interview, here are 35 interview questions and answer examples.

The Salvation Army was written by and updated on March 18th, 2022. Learn more here.

Question 1 of 35

How do you approach establishing a baseline of understanding when you start working with new people?

Why the Interviewer Asks This Question

Since the Salvation Army works nationally and internationally, it is important for its employees to be able to comfortably connect with new people. The interviewer wants to see that you can foster sincere connections grounded in mutual understanding.

Written by Isaiah Swanson on March 18th, 2022

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35 The Salvation Army Interview Questions & Answers

  • Behavioral

    1. How do you approach establishing a baseline of understanding when you start working with new people?

      Why the Interviewer Asks This Question

      Since the Salvation Army works nationally and internationally, it is important for its employees to be able to comfortably connect with new people. The interviewer wants to see that you can foster sincere connections grounded in mutual understanding.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Think of all the professional relationships you have built over the years and how you established them. Pick one or two co-workers, managers, clients, donors, volunteers, etc. to focus on in your answer.

      Written by Isaiah Swanson on March 18th, 2022

      1st Answer Example

      "For the past three years, I have worked as a project management consultant for three different nonprofits helping them to refine and initiate five-year strategic plans for the first time. An essential part of my work on the front-end is getting to know each employee at the nonprofit as well as their job function. I firmly believe it is important to know the employee holistically in order to determine what they are capable of contributing overall to a strategic model. Besides meeting with every employee individually and shadowing their work, I make sure to attend department meetings so I can witness the operations firsthand and see not only what people do but how they work together. Since I am constantly in an environment that requires me to meet and assess new people, I have developed the ability to quickly make a human connection."

      Written by Isaiah Swanson on March 18th, 2022

      2nd Answer Example

      "In my work as a client advocacy manager, I make in-home visits to clients receiving hospice services to check on their quality of life and determine if they require any additional assistance in terms of housing, medical care, nutrition, companionship, clothing, house and lawn maintenance, and more. Most people do not immediately trust someone entering their personal space, so it is my obligation to make sure they feel comfortable and respected during my visit. I always invite them to share any stories from their lives that they wish to share and encourage them to talk about their families. By greeting them warmly and establishing trust, I am able to lay the foundation of a client-case manager relationship that will result in the client honestly sharing their struggles and needs. In turn, this will help me make a better decision about how to help them."

      Written by Isaiah Swanson on March 18th, 2022

  • Behavioral

    2. How do you handle an unhappy stakeholder?

      Why the Interviewer Asks This Question

      Nonprofit employees will occasionally encounter an unsatisfied volunteer, donor, strategic partner, or community stakeholder. The interviewer wants to know that you handle yourself with professionalism and poise in the face of high-stress situations or environments.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Share with the interviewer how you remain focused and engaged in this situation. Describe how you acknowledge the person's complaint, and then lay out the steps you take to address the situation. Remember, the goal is to show how you would be an excellent representative of the Salvation Army in any situation.

      Written by Isaiah Swanson on March 18th, 2022

      1st Answer Example

      "Last year, I managed a group of 20 volunteers for a special concert intended to raise funds for our organization. The volunteers were assigned to different posts, and I floated between stations to check in on them regularly. When I reached the concession stand, I checked in with one of the volunteers. She insisted that she'd signed up to staff the VIP access tent, a position she had held at the previous year's event. I allowed her to assist some customers, and then I shared with her the sign-up document that showed her signature on the concession stand slot. I then respectfully reminded her of the volunteer policy of rotating positions at each event to allow people to serve different stations if they would like to. She was frustrated by her mistake but she appreciated the private and calm way I brought it to her attention."

      Written by Isaiah Swanson on March 18th, 2022

      2nd Answer Example

      "A few years ago, a client called to complain that the volunteer scheduled to deliver her weekly box of supplemental, shelf-stable food supplies had not been delivering her food. I assured her I would investigate the issue and return her call within the hour. I contacted the volunteer, who insisted he had been making the deliveries. I opened the client's file and saw that her address had been mistakenly altered in a recent software update, so the volunteer had been delivering to the wrong home. I called the client and apologized for the mistake, contacted IT to correct the issue, alerted the volunteer to the address change, and sent the client enough food to make up for the days lost. She was happy with my quick attention to her concern."

      Written by Isaiah Swanson on March 18th, 2022

  • Discovery

    3. What are your interests and/or hobbies outside of work?

      How to Answer

      Highlight any activities in which you are truly invested and explain why. These do not have to directly tie into the work of the Salvation Army or even the job you are applying for, but they can only enhance your answer to spotlight any hobbies or interests that do relate.

      Written by Isaiah Swanson on March 18th, 2022

      Pro Tip

      Non-profit organizations like to hire people with volunteer experience because it shows a commitment to improving one's community. Share your volunteer experiences with the interviewer, especially any that connect to the Salvation Army's programs.

      Written by Isaiah Swanson on March 18th, 2022

      1st Answer Example

      "In addition to more private hobbies like reading and writing, I have been volunteering as a Big Brother for four years. In this capacity, I have met with a teenager named Ryan once a week for three hours. We play basketball together, work on homework, go to the gym, and even volunteer for neighborhood cleanup projects. I believe that having committed mentors is important not only for a young person's development, but it also fosters stronger community connections."

      Written by Isaiah Swanson on March 18th, 2022

      2nd Answer Example

      "I am a passionate soccer player and since the sport is becoming increasingly popular in the United States, I decided to start an afterschool soccer club for middle school students, which I have been running for six years. Playing soccer has brought these children such joy, and in our practices, we discuss the importance of teamwork, encouragement, and sportsmanship. In addition, I believe this experience has prepared me to take on this manager role overseeing afterschool programming with your chapter."

      Written by Isaiah Swanson on March 18th, 2022

  • Discovery

    4. Why do you believe you are uniquely positioned to advance The Salvation Army's mission in this specific region?

      Why the Interviewer Asks This Question

      The Salvation Army operates thousands of chapters domestically and globally. In the US, the organization runs programs in all fifty states, split into four regions. The interviewer wants to know that you are familiar with the regions the Salvation Army serves and that you have in-depth knowledge of the region in which you are applying to work.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Explain your connection to the identified region to the interviewer, whether it is personal, professional, or both. Tell the interviewer what you know about the needs of the region's residents and how you would use that knowledge to help the Salvation Army better address those needs.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    5. Tell me what you know about the Salvation Army's domestic and global programs.

      Why the Interviewer Asks This Question

      The Salvation Army operates programs in 132 countries internationally. Whether you are applying for a position with the Salvation Army USA or with one of the organization's international chapters, the interviewer wants to know that you are familiar with its programs.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Visit the websites for the Salvation Army USA (https://www.salvationarmyusa.org/usn/) and the Salvation Army International (https://www.salvationarmy.org/). Become familiar with the programs implemented by each.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    6. What unique experiences, skills, or characteristics do you have that you believe would make you a valuable asset to the Salvation Army?

      How to Answer

      This question is a bit more general than questions specific to the role you are applying for. This is your opportunity to show what makes you unique. Think outside the box and highlight any experiences in your life that many people have never had or rare skills you've developed and explain how those make you uniquely qualified to advance the mission of the Salvation Army.

      Written by Isaiah Swanson on March 18th, 2022

      Avoid This

      While you should think outside the box for this response, make sure that your answers are relevant to the organization as a whole. Your answer should simultaneously highlight the diversity of your interests and abilities and demonstrate knowledge of the needs of the Salvation Army.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    7. Many nonprofits take an apologetic approach when asking for funding. What is your fundraising approach?

      How to Answer

      Share your unique process for making a fundraising ask. Incorporate as many steps of the donor cycle as possible; this will highlight your expertise. Assure the interviewer that you are comfortable when it comes to asking for funds and provide numbers that show your success in reaching fundraising goals. This is also a good opportunity to demonstrate institutional knowledge by providing an example of how you might connect a potential funder's passions with the mission of the Salvation Army.

      Written by Isaiah Swanson on March 18th, 2022

      Avoid This

      Although it is important to show an understanding of the donor cycle, avoid boilerplate responses. Instead, provide specific details about what makes your fundraising strategy unique within the context of the standard donor cycle. Large organizations like the Salvation Army often have large financial resources and many supporters. You don't need to reinvent the wheel in this case. Just show your skill and creativity at doing this particular job.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    8. The Salvation Army is a fast-paced environment where employees often juggle multiple projects and responsibilities. How do you handle stress on the job?

      How to Answer

      Most nonprofits require employees to be adaptable and capable of managing multiple projects simultaneously in addition to any regular tasks. Talk to the interviewer about your ability to control pressure in the workplace and share what strategies you employ to keep calm when there are multiple deadlines to meet.

      Written by Isaiah Swanson on March 18th, 2022

      Remember To

      Acknowledge the role of your co-workers and supervisor within the context of how you conduct yourself during times of stress. Highlight how you interact with others and maintain a standard of professionalism at all times despite whatever challenges you face.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    9. Are you proficient or fluent in any second languages? If so, what are they?

      Why the Interviewer Asks This Question

      The Salvation Army operates in over 130 countries around the world. As such, Salvation Army stakeholders are from diverse backgrounds and speak dozens of languages. The ability to speak more than one language proficiently or fluently will help your chances of being hired.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Mention any languages that you speak proficiently or fluently. Talk about how long you have spoken these languages, in what capacity, and how knowing these languages improved communication with co-workers, clients, donors, and partners.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    10. Which of the Salvations Army's values do you identify with the most?

      What You Need to Know

      Although each of the Salvation Army's chapters is united in mission, their core values may differ based on individual vision statements and community work. Make sure to research the chapter for which you are interviewing in order to familiarize yourself with its listed values.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Once you have identified the chapter's values, pick one or two of them and talk about how you connect to them professionally and/or personally. Tell the interviewer why you think the values you discuss are important to the specific community you would be serving.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    11. How do you connect with the Salvation Army's mission statement?

      Why the Interviewer Asks This Question

      According to its website, "The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination." Many people are aware of the Salvation Army's social programs but are unaware of its strong religious association. The interviewer wants to know that you understand the dual mission of the organization.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Because the Salvation Army's statement addresses both its evangelical and social service missions, you can talk about your connection to both of these areas or simply pick one to focus on. Remember, although the Salvation Army is affiliated with the universal Christian Church, they do not discriminate on the basis of religion in their hiring practices.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    12. Describe your customer service experience.

      Why the Interviewer Asks This Question

      The Salvation Army operates roughly 1,500 thrift stores throughout the United States where they sell used clothing, furniture, appliances, and more. These stores employ thousands of workers and rely on them to represent the organization well in the community. The interviewer wants to know that you have the experience to interact professionally with thrift store customers.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Talk about any work experiences you have had that required you to directly interact with customers, clients, or other stakeholders. Then, tell the interviewer what you have learned about providing excellent customer service in these situations.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    13. Have you previously worked at a non-profit organization?

      What You Need to Know

      Non-profit organizations operate similarly to for-profit companies. However, they have more limited resources, and non-profit employees need to understand the challenges that accompany this. Employees often perform a wider variety of job functions with smaller compensation compared to their corporate counterparts. The interviewer wants to know that you are aware of and comfortable with this.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Provide the interviewer with a brief overview of any non-profit experience you may have, whether as a professional or volunteer. Your answer will stand out if your experience directly relates to the mission of the Salvation Army.

      If you do not have non-profit experience, explain why you want to join this field of work.

      Written by Isaiah Swanson on March 18th, 2022

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  • Discovery

    14. Why do you want to work in the nonprofit sector when you can earn more money working in a profit driven corporate environment?

      How to Answer

      Many nonprofit organizations cannot afford to pay the big salaries of profit-driven organizations. The interviewer wants to know that you are okay with potentially earning less than the average person in your field. Talk to the interviewer about an experience that illustrates your passion for the specific work of the Salvation Army.

      Written by Isaiah Swanson on March 18th, 2022

      Avoid This

      Avoid being overly negative about money in your response. Acknowledge that while money and benefits are important, you are not exclusively motivated by the desire to make money. Then, highlight your connection to the mission without diminishing the motivations of others. This is an opportunity to share the values that motivate you rather than those that do not.

      Written by Isaiah Swanson on March 18th, 2022

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  • Management

    15. Thinking back to your program management experience, discuss a time when you supervised the expansion of a program.

      How to Answer

      If you are applying for a management or leadership position, you must be able to explain how you oversee growth within your department, team, organization, or program. Share what resources you used to ensure a smooth expansion.

      Written by Isaiah Swanson on March 18th, 2022

      Pro Tip

      Don't skip over discussing any problems you faced during the expansion process. This is another opportunity to demonstrate your problem-solving skills in addition to your management skills.

      Written by Isaiah Swanson on March 18th, 2022

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  • Operational

    16. Discuss a time when you discovered a problem in your team's or individual position's operational structure. How did you address the problem and overcome it?

      Why the Interviewer Asks This Question

      Nonprofits often require employees to take on many roles and additional responsibilities not outlined in the job description. The interviewer wants to see that you are able to identify gaps where they exist and fill them strategically for greater efficiency in your work.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      If you were in a position of leadership and were able to hire an employee to help you in the operational structure of your team, share that as an example. If you were not in a position to hire, discuss a time when you took the initiative to alter operations related to your own position. Talk about how you identified the need and what steps you took to address it.

      Written by Isaiah Swanson on March 18th, 2022

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  • Operational

    17. Tell me about a time when you took the initiative to improve work related procedures.

      How to Answer

      Talk about a time you saw something that could be changed at your workplace to improve efficiency, and describe what happened as a result of your effort. Nonprofit employers like to see examples of individual initiative driving innovation and change if it helps the organization in the long run.

      Written by Isaiah Swanson on March 18th, 2022

      Pro Tip

      Nonprofits are always trying to find ways to do things more efficiently to become better stewards of the money they receive. Your answer will be especially intriguing to the interviewer if you give an example of a time when your suggestion for process improvement led directly to saving money or increased funding in some way.

      Written by Isaiah Swanson on March 18th, 2022

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  • Operational

    18. How do you prioritize multiple projects when they all seem equally important?

      How to Answer

      As a nonprofit employee, you will be managing multiple projects simultaneously. Prioritizing is a skill that requires practice. There are many approaches you can take. Here are some suggestions:

      1) Make a list. By thinking through and writing down each item that needs to be completed, you can see it on paper.
      2) Mark what is urgent or essential. Take into account deadlines and meetings.
      3) Prioritize each task based on effort and estimated value. Considering due dates and how long it will take to do each item (also considering how much time you have).

      Your answer to this question should show the interviewer that you have a system in place to think through what needs to happen and when. The better you can prioritize, the more productive you will be, making you an asset to the organization!

      Written by Isaiah Swanson on March 18th, 2022

      What to Avoid

      Try not to present an unrealistic view of what you can reasonably accomplish to deliver quality results. For example, instead of claiming that you are a workhorse who can manage multiple projects without any problems because of sheer drive and determination, succinctly delineate your process for accomplishing these goals.

      Written by Isaiah Swanson on March 18th, 2022

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  • Scenario

    19. Why would you be a good fit for our Red Kettle Campaign?

      Why the Interviewer Asks This Question

      The Salvation Army is famous for its Red Kettle Campaign, which features a donation specialist (sometimes dressed as Santa Clause) standing outside a business ringing a bell next to a large, red kettle. This simple fundraising strategy yields roughly $150 million per year in donations to the Salvation Army. This is an important income stream and branding opportunity for the Salvation Army, and the position requires individuals to stand for long periods of time engaging potential donors.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Tell the interviewer how you prepare yourself for tasks requiring some physical endurance. Next, explain how you are able to engage potential donors who might walk by your red kettle station on their way to some other destination.

      Written by Isaiah Swanson on March 18th, 2022

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  • Scenario

    20. How do you envision ways in which this position may evolve over time?

      How to Answer

      Position descriptions change frequently in non-profit work. Prior to the interview, prepare a one-sheet that plots out a realistic evolution for this position. Include where you think this position could go in the future along with steps needed to get to that point.

      Written by Isaiah Swanson on March 18th, 2022

      Pro Tip

      Be ambitious but practical. Make sure your vision supports or enhances the mission of the Salvation Army.

      Written by Isaiah Swanson on March 18th, 2022

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  • Scenario

    21. What do you believe are some challenges someone in this position might encounter?

      Why the Interviewer Asks This Question

      The interviewer wants to know that you are familiar with the duties and responsibilities the position entails and that you can verbalize them clearly. They also want to test your ability to anticipate and plan for potential challenges.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Review the position description and practice describing its main duties and responsibilities. Then, tell the interviewer about any areas where you see opportunities for improvement or preventative measures to take against foreseeable obstacles.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    22. Tell me about a bad day you have had at work. How did you turn it around?

      How to Answer

      Everyone has off-days on the job. Explain to your interviewer why you considered it a bad day, and describe the strategies you employed to end it on a positive note.

      Written by Isaiah Swanson on March 18th, 2022

      Pro Tip

      Do not be negative in your response. Instead, use this opportunity to highlight your ability to maintain poise and professionalism during periods of stress and conflict.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    23. Tell me about a contribution you made to the last team you worked on.

      How to Answer

      It is essential to show the interviewer that you are a team player. Explain how you operate and communicate in a team dynamic, and share a specific example of a time your involvement in a team led to the successful completion of a goal.

      Written by Isaiah Swanson on March 18th, 2022

      What NOT to Say

      Do not elevate yourself and only say negative things about others on your team. Be as positive as possible. Even if there were struggles, this is a good opportunity to show how you can continue to function in a team setting when there are challenges or obstacles along the way.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    24. How do you explain to someone in need that you are unable to assist them?

      What You Need to Know

      Although the Salvation Army has vast financial resources, they are careful stewards of their funding in order to serve the most people with the greatest impact. This means that certain services may require qualifications that not every client will meet. However, they will also work with the client to find assistance outside what the Salvation Army provides.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Non-profit employees should be able to handle these difficult conversations with poise, respect, and dignity. Share with the interviewer how you would address the client and connect them to alternative community resources that may be able to help them.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    25. How do you incorporate self-care and boundary-setting in your approach to your job?

      Why the Interviewer Asks This Question

      Any non-profit employee should equip themselves with self-care strategies as well as a stable work-life balance. This is particularly true of employees working face-to-face with clients since they will often face emotional situations. The interviewer wants to know that you are mentally and physically prepared to handle the responsibilities of this position.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Show the interviewer how you take active steps to prioritize your personal well-being. Then, illustrate how these actions improve your professional focus and productivity.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    26. Talk about a situation where you were required to maintain a great amount of energy over a long period of time in order to complete a project.

      Why the Interviewer Asks This Question

      Nonprofit organizations are fast-paced and ever-evolving, which requires employees to have patience, stamina, and focus. The interviewer wants to see that you maintain excellent quality in your work during periods of higher energy output.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Focus on specific strategies you employ to balance your energies to complete extended projects. This will also demonstrate to the interviewer that you understand how to be intentional and strategic during times that can be physically and mentally demanding.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    27. In what ways has the COVID-19 pandemic affected the work of the Salvation Army?

      What You Need to Know

      As one of the major organizations committed to responding to global emergencies, the Salvation Army dedicated resources to providing relief during the COVID-19 pandemic. The organization offered food, rent, mortgage, and utility assistance to address what it calls "pandemic poverty."

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Prepare a brief elevator speech about the Salvation Army's efforts to curb "pandemic poverty." Read through the organization's "COVID-19 Impact Report," and include any details you believe capture the quality and scope of its response.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    28. The Salvation Army offers a number of volunteer opportunities to support its diverse work around the world. Do you have experience recruiting volunteers?

      How to Answer

      Come prepared to talk about the Salvation Army's volunteer opportunities listed on their website. The organization seeks dedicated volunteers who are passionate about its mission. If you have experience recruiting volunteers, share how that experience would inform your ability to recruit for the Salvation Army.

      Written by Isaiah Swanson on March 18th, 2022

      Pro Tip

      If you do not have experience recruiting volunteers, be honest. Talk about skills you have that would apply to recruitment, and explain in detail how you would use those skills to recruit volunteers for the Salvation Army.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    29. Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?

      How to Answer

      Ethical dilemmas in the workplace will come up from time to time. Assure the interviewer that you can handle these types of difficulties with professionalism and poise.

      Written by Isaiah Swanson on March 18th, 2022

      Focus Your Answer On

      Instead of focusing too heavily on the negative behavior of your co-worker or supervisor when you share this experience, highlight the specific ways you engaged the person asking you to participate in the lie. Then, talk about the steps you took after denying the request.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    30. The Salvation Army offers a number of volunteer opportunities to support its diverse work around the world. Do you have experience recruiting volunteers?

      How to Answer

      Come prepared to talk about the Salvation Army's volunteer opportunities listed on their website. The organization seeks dedicated volunteers who are passionate about its mission. If you have experience recruiting volunteers, share how that experience would inform your ability to recruit for the Salvation Army.

      Written by Isaiah Swanson on March 18th, 2022

      Pro Tip

      If you do not have experience recruiting volunteers, be honest. Talk about skills you have that would apply to recruitment, and explain in detail how you would use those skills to recruit volunteers for the Salvation Army.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    31. Please describe your experience working with vulnerable populations.

      Why the Interviewer Asks This Question

      Since the Salvation Army's work is geared towards evangelism and helping those in need, your work will affect beneficiaries of the organization's programs no matter what your specific position is. The interviewer wants to know that you have experience working with vulnerable populations because the Salvation Army wants to hire people who understand and are empathetic to their unique needs.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      If you have experience with direct service, you should explain your approach to meeting with people seeking assistance. Explain your interpersonal interactions with them as well as how you manage and process their requests with professionalism. If you do not have this direct experience, explain how the work you have done in past positions has benefitted those in need.

      Written by Isaiah Swanson on March 18th, 2022

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  • Situational

    32. Give me an example of a time you went above and beyond.

      How to Answer

      Demonstrate to the interviewer that you can do more than the bare minimum and strive for excellence in your daily tasks and larger work projects. Show that you can take the initiative and balance multiple responsibilities when you see something that needs to be done, but no one has asked you specifically to complete that task.

      Written by Isaiah Swanson on March 18th, 2022

      What to Avoid

      Stress that while you are always willing to go the extra mile, even take on additional work, you never sacrifice quality in the name of delivering more than was asked of you. Avoid promising more than you can offer.

      Written by Isaiah Swanson on March 18th, 2022

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  • Technical

    33. Do you have experience with writing grant proposals?

      How to Answer

      Grant seeking is a vital part of many nonprofit organizations. If you have exposure to this type of work, walk the interviewer through some of your grant-seeking successes. Don't be shy about sharing the financial yields of some of your grant-seeking efforts! If you do not have experience in this area, discuss how you could assist and learn.

      Written by Isaiah Swanson on March 18th, 2022

      Pro Tip

      The Salvation Army receives funding from a variety of sources but highlighting any experience you might have securing government funding would be especially beneficial. Although the Salvation Army does not receive a large amount of government funding relative to its fundraising, government grants tend to be the most complicated. Therefore, demonstrating that you have the knowledge and skillset to procure one of these grants will impress the interviewer.

      Written by Isaiah Swanson on March 18th, 2022

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  • Technical

    34. What experience do you have using team-based messaging applications?

      How to Answer

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps in which you are proficient and show your willingness and ability to learn new technology as well.

      Written by Isaiah Swanson on March 18th, 2022

      Pro Tip

      The Salvation Army is a global organization. As such, there are a plethora of employees working from different time zones and working remotely. It is essential to demonstrate an aptitude for utilizing technology to maintain consistent communications with team members no matter where they are located.

      Written by Isaiah Swanson on March 18th, 2022

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  • Technical

    35. Describe your technical skills, specifically your computer knowledge and experience using Microsoft products.

      Why the Interviewer Asks This Question

      No matter what job you are applying for at the Salvation Army, you will be required to be proficient with Microsoft Office and basic computer handling. The interviewer wants to know that you have these skills and that you understand how they will be used in the specific position for which you are interviewing.

      Written by Isaiah Swanson on March 18th, 2022

      How to Answer

      Prepare by familiarizing yourself with the position description and highlighting ways that it will require you to use Microsoft Office and/or computer processes. When you answer, list the Microsoft programs with which you feel most proficient and share any computer-related certifications you may have. Then, talk about how your knowledge and skills will translate to this position. You should feel open to sharing any of your additional technical skills that are relevant.

      Written by Isaiah Swanson on March 18th, 2022

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