Kellogg's Mock Interview
Practice 35 Kellogg's interview questions covering brand management, consumer insights, and sales strategy.
Question 18 of 35
How do you handle customer complaints?
What You Need to Know
Example Answer
Example Answer 2
Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
If you are interviewing for a customer facing role at Kelloggs, you want to show off your ability to deal with conflict and nurture those relationships. Most companies have specific solutions they offer customers when an issue occurs. Occasionally, despite your attempts, you can't satisfy their needs and need to think outside of the box. Strike a balance between satisfying a customer in a fashion that represents a brand, while adhering to the boundaries of a company's policies, while looking after their assets. The most important part of any customer experience is the grand finale. How the customer leaves at the end of any customer experience is what they take with them. That final moment is the make it or break it moment to brand loyalty. How well you fit into the culture of their brand, and how well you deliver that grand finale experience, is what you want to convey.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"A customer called me very frustrated about a problem with a shipment. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"If I have a customer complaint, I have been trained to actively listen, do not interrupt, and repeat back to the client in their own words. This technique prevents further misunderstanding and helps the client to feel they are listened to and cared for."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Unlock All 35 Kelloggs Questions
Unlock expert responses for consumer packaged goods and brand marketing interviews.
Get StartedJump to Question