How to Answer: How do setbacks or challenges on the job emotionally affect you and your work?
Advice and answer examples written specifically for a Jetstar Airways job interview.
2. How do setbacks or challenges on the job emotionally affect you and your work?
Why the Interviewer Asks This Question
Everyone handles the stress and disappointment of setbacks differently when on the job. At Jetstar Airways, where problems can escalate quickly and have major consequences, your interviewer hopes to hear that you can face any challenge with a calm mindset, quick thinking, and professionalism.
Written by Ryan Brunner on July 15th, 2023
How to Answer
Discuss with the interviewer how you typically cope with delays, challenges, or hiccups in the workplace. To best do this, try to discuss the details of times you did just this by describing the situation you faced and what you did to overcome the challenge. No matter how you answer, express that you would join the Jetstar team as a problem solver.
Written by Ryan Brunner on July 15th, 2023
Entry Level Example
"During my schooling, challenges came in many ways, shapes, and forms, and I feel confident that I've learned great skills in being a calm and confident handler of challenges as part of your team at Jetstar Airways. I think back to a couple of years ago when I was faced with a large credit load one semester while my mother was hospitalized for a significant amount of time. I had to balance now becoming the head of household for my younger sibling while still tending to my academics. Was it a challenge? Of course it was! But I proved my ability to buckle down, work hard and use my communication skills to help me through."
Written by Ryan Brunner on July 15th, 2023
Answer Example
"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand that it happens from time to time. When I have experienced major setbacks on the job, I have taken a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on. Can you elaborate on how you work with your team on their individual challenges?"
Written by Ryan Brunner on July 15th, 2023
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