There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
"I love team-based messaging applications! I have utilized many of them with direct teams and remote teams. They are effective for updating communications and keeping on track with the progress of team-based work projects."
It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within Air New Zealand. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with Air New Zealand. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please. Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
"I struggled most with the new VP of Sales at my previous company. She was brought on with no experience in our industry and seemed to have little interest in it To win her over; I invited her on a business trip for an out of town client. I wanted her to meet my clients and spend one-on-one time together. We bonded as humans, mothers, and sales executives. She learned a lot about the company and industry, and I learned a lot about what skills she brought from her previous roles."
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
"I allow myself a moment to be frustrated when a setback occurs, but never publicly. I may go for a quick walk on my lunch break, for instance. When a setback occurs, I prefer to take from the experience rather than have it take energy away from me."
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
"My current company recently went through a merger which has caused a lack of communication between the team because thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."
It is crucial, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.
"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
"Communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.
"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."
"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
If you are familiar with Air New Zealand before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
"I will ensure that Air New Zealand's customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I am able to roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?
"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
"I face unexpected difficulty frequently in my current position. The company is under financial strain, and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
The interviewer would like to see that you are wholeheartedly interested in working for Air New Zealand. What are your hopes and expectations from your time with Air New Zealand? Talk to the interviewer about the ways you feel you would benefit from this position.
"After reviewing the culture and mission of Air New Zealand, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
"What I hope to gain most by working with Air New Zealand is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with Air New Zealand?
"I see that your job description requests candidate who are organized, honest, and driven by customer satisfaction. These skills are at the top of my list but in addition to these, I am a proven leader and can work well under pressure."
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas: - Adaptable - Considerate - Diligent - Intuitive - Persistent - Resourceful - Sincere - Witty"
Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.
"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm."
"I am well trained on how to react in urgent, distressed, and mayday situations. In an emergency, my first course of action is to ensure the passengers are prepared."
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Air New Zealand.
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Air New Zealand."
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms here at Air New Zealand before I fully commit, of course."
What makes you the best candidate for Air New Zealand? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.
"I feel that I am the top candidate for Air New Zealand because I already bring five years of industry experience. My customer service skills are unmatched and I am fluent in 3 languages which allows me to communicate smoothly with a large range of customers."
"As you can see, I am invested in this interview process with Air New Zealand and will bring this same level of dedication to you if I am hired. You won't be disappointed."
Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.
"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Air New Zealand."
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.
"You will find that I have a clean criminal background. I'm willing to participate in any background check that Air New Zealand requires."
"I can complete a full criminal background check as well as any drug testing, or other background checks that Air New Zealand requires."
Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours that are offered to me here at Air New Zealand."
"I am available for a wide range of hours and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Air New Zealand."
First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
Regardless of any industry related training that you have been through, you will need to complete training specific to Air New Zealand. If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
Air New Zealand Limited is a New Zealand-based company engaged in the transportation of passengers and cargo on scheduled airline services to, from and within New Zealand. The Company?s geographical segments include New Zealand, Australia and Pacific Islands, United Kingdom and Europe, Asia, and North America. The Company?s subsidiaries include Air Nelson Limited, which is engaged in aviation, Air New Zealand Aircraft Holdings Limited, which is engaged in aircraft leasing and financing, Air New Zealand Holidays Limited, which is engaged in hotel reservations and events marketing, Eagle Airways Limited, which is engaged in aviation, Safe Air Limited, which is engaged in providing engineering services. On November 3, 2008, the Company acquired the Masling Industries Pty Limited. On July 31, 2008, the Company acquired the TXNZ Limited. On December 9, 2008, the Company acquired the TAE Aviation Pty Limited.