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Air New Zealand Limited Interview
Questions

30 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Personality fit is important to us at Air New Zealand. How would you describe your personality?

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Air New Zealand Limited Interview Questions

  1. 1.

    Personality fit is important to us at Air New Zealand. How would you describe your personality?

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.

      Rachelle's Answer

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Rachelle's Answer

      "I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"

      Anonymous Answer

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisors would say the same about me."

      Rachelle's Answer

      Great! These are good personality characteristics that the interviewer should be able to relate to.

      Was this answer helpful? Yes or No
  2. 2.

    What unique qualities about yourself would you bring to Air New Zealand?

      There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit Air New Zealand, should they hire you.

      Rachelle's Answer

      "I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

      Rachelle's Answer

      "I speak three languages and have a degree in International Studies which would be significant assets to Air New Zealand should I be hired as your next Flight Attendant / Call Service Agent / Security Personnel (insert the job description you are interviewing for)."

  3. 3.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer

      "Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."

      Anonymous Answer

      "I haven’t thought about my salary expectations at all when wanting to become a flight attendant for Air New Zealand. For me, it isn’t about the amount I’m being paid. It’s all about the amazing experience I’m going to have doing this job and the people from all around the world that I’m going to meet."

      Rachelle's Answer

      It sounds as though the perks are enough to drive your interest, which is totally okay!

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  4. 4.

    When have you had to shift your priorities in response to sudden changes?

      Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

      Rachelle's Answer

      "In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."

      Rachelle's Answer

      "The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I am able to roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

      Anonymous Answer

      "In a core team of a multinational company, as a Data Analyst, our schedule is changed regularly and always at short notice. I have been able to adapt very well to these frequent, sudden changes since our team did a lot of ac hot analyses in a short time. Each project was worth millions of RMB. I completed these tasks perfectly, which proved my ability to work in a fast-paced working environment."

      Rachelle's Answer

      Good answer! I like that you gave a very relatable response. If you want to take this answer a bit further, talk more specifically about the project.

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  5. 5.

    All employees of Air New Zealand are expected to wear a uniform to work. Are you comfortable with this policy?

      Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Air New Zealand.

      Rachelle's Answer

      "I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Air New Zealand."

      Rachelle's Answer

      "Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms here at Air New Zealand before I fully commit, of course."

      Anonymous Answer

      "Uniforms are essential in the airline industry, and I am happy with this policy if my role requires it."

      Rachelle's Answer

      Nice and straightforward :)

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  6. 6.

    Have you received training on how to handle an in-flight emergency?

      If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

      Rachelle's Answer

      "In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."

      Rachelle's Answer

      "As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Air New Zealand."

      Anonymous Answer

      "As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training at the hospital where my wife, as a senior nurse, worked for."

      Rachelle's Answer

      Good! I like that you brought in some relevant training rather than just focusing on the training you do not have.

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  7. 7.

    How do you determine priorities when you have multiple tasks at hand?

      When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

      Rachelle's Answer

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

      Rachelle's Answer

      "When I have multiple priorities at a time, I will ask my boss to rank them based on most urgent. This method helps me to remain focused and then I know I am concentrating where she needs me to."

      Anonymous Answer

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under-delivered on a deadline."

      Rachelle's Answer

      It's good that you mentioned that you always deliver on time and put in the extra hours when needed.

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  8. 8.

    Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

      Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

      Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

      Rachelle's Answer

      "I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

      Rachelle's Answer

      "I struggled most with the new VP of Sales at my previous company. She was brought on with no experience in our industry and seemed to have little interest in it To win her over; I invited her on a business trip for an out of town client. I wanted her to meet my clients and spend one-on-one time together. We bonded as humans, mothers, and sales executives. She learned a lot about the company and industry, and I learned a lot about what skills she brought from her previous roles."

  9. 9.

    Tell me about a time when communication became an issue when working on a team.

      Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

      Rachelle's Answer

      "I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."

      Rachelle's Answer

      "My current company recently went through a merger which has caused a lack of communication between the team because thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."

      Anonymous Answer

      "I worked on an analytic team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was a data analyst in different departments. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and conclusions, which helped us take a more collaborative approach."

      Rachelle's Answer

      It sounds like your approach was very helpful!

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  10. 10.

    At Air New Zealand, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

      If you are familiar with Air New Zealand before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

      Rachelle's Answer

      "I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

      Rachelle's Answer

      "I will ensure that Air New Zealand's customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."

      Anonymous Answer

      "I will ensure that Air New Zealand's customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."

      Rachelle's Answer

      Awesome! These are all great ways to add to a customer-centric environment.

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  11. 11.

    What do you hope to gain most from your time with Air New Zealand?

      The interviewer would like to see that you are wholeheartedly interested in working for Air New Zealand. What are your hopes and expectations from your time with Air New Zealand? Talk to the interviewer about the ways you feel you would benefit from this position.

      Rachelle's Answer

      "After reviewing the culture and mission of Air New Zealand, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."

      Rachelle's Answer

      "What I hope to gain most by working with Air New Zealand is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

      Anonymous Answer

      "After reviewing the job description and the culture of Air New Zealand, I can get my hands on new tools, technology as well as unique and complex data in the airline industry. The most exciting thing is that I can work in an innovative working environment, which will motivate me to keep updating my professional knowledge. I also can exchange my mature ideas and learn from data experts in Air New Zealand. I am a big fan of math and analytics, who always challenge myself to be better."

      Rachelle's Answer

      Your answer is unique and well researched! Having access to tools and tech to help you grow in your career is a great response. Well done.

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  12. 12.

    How does this position fit into your career goals?

      Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

      Rachelle's Answer

      "My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Air New Zealand offers is a strong path towards those goals and I am excited about what this position has to offer."

      Rachelle's Answer

      "This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Air New Zealand what I can do!"

      Anonymous Answer

      "This position offers the next steps in my career and the growth that I am ready for. Early in my career, I strived to get to gain analytic experience in big companies. As the field of data science and analytics is arising, it is what I am waiting for years. My Master's degree in Analytics equips me with more advanced analytic skills and statistic models. I hope to continue that career path with Air New Zealand and am excited about the opportunity to do so."

      Rachelle's Answer

      Very good! You show the interviewer that you have a lot of direction in mind, and that you are focused on career growth.

      "This position offers the next steps in my career and the growth that I am ready for. Early in my career, I strived to gain analytic experience in big companies. As the field of data science and analytics is arising, I waited for the right opportunity. My Master's degree in Analytics equips me with more advanced analytic skills and statistic models. I hope to continue that career path with Air New Zealand and am excited for the opportunity to do so."

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  13. 13.

    How will you earn the trust of your coworkers?

      Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

      Rachelle's Answer

      "I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

      Rachelle's Answer

      "Here are some ways that you can build trust with your coworkers at Air New Zealand:

      - Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
      - Be respectful in your communication, avoid over cc'ing unnecessarily in emails
      - Avoid being a distraction, and respect the use of their time
      - Respect their personal space and the line between work life and personal life
      - Always ask if they have time before diving into a conversation
      - Try to find the answer to your questions before running to ask a manager or co-worker
      - Connect with them on LinkedIn but avoid more personal social media platforms
      - Treat everyone the same, regardless of their job title
      - Do not complain about your job to your coworkers
      - Reach out to new employees and make them feel comfortable
      - Own up to your mistakes and fix them
      - Be timely with your followups and meet your deadlines"

      Anonymous Answer

      "I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

      Rachelle's Answer

      Very good answer! You show a strong ability to make relationships built on strong principles.

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  14. 14.

    What experience do you have using team-based messaging applications?

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.

      Rachelle's Answer

      "I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

      Rachelle's Answer

      "I love team-based messaging applications! I have utilized many of them with direct teams and remote teams. They are effective for updating communications and keeping on track with the progress of team-based work projects."

  15. 15.

    Where do you see yourself five years from now?

      It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

      Rachelle's Answer

      "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within Air New Zealand. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

      Rachelle's Answer

      "I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with Air New Zealand. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."

  16. 16.

    When you suffer a setback, how does that emotionally affect you and your work?

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  17. 17.

    What work situations excite and motivate you?

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  18. 18.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  19. 19.

    How do you get along with others at work?

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  20. 20.

    If you could start your career over again, what direction would you take?

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  21. 21.

    The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

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  22. 22.

    List the top 3 skills that will make you an ideal team member at Air New Zealand.

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  23. 23.

    As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

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  24. 24.

    Why are you the best choice for Air New Zealand?

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  25. 25.

    Employees of Air New Zealand are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

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  26. 26.

    Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

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  27. 27.

    In order to work for Air New Zealand you are required to pass a criminal record check. Are you comfortable accommodating this?

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  28. 28.

    As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

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  29. 29.

    Do you have any formal training in First Aid or CPR?

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  30. 30.

    Tell me about any airline related training that you have been through.

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