"I know that the work here at Jetstar Airways is full of sudden changes, most frequently when flight times are changed. This change affects everyone's schedule. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made. Going to school during a global pandemic taught me a lot about the need to be flexible and respond to changes positively. I'll always look back to the time when the class went fully virtual. Where I saw many student colleagues take a poor attitude about the situation, and some even dropped out of school, my approach was to remain positive and learn the new program and virtual learning tools we were now using. I quickly became a mentor to some of my student colleagues to help them get up to speed along the way."

"In my current role, our schedule is changed regularly, frequently on short notice. I have adapted very well to these frequent, sudden changes by being prepared. A few weeks ago, a red-eye flight was delayed until the next morning due to a lack of staff, and several passengers were impacted very poorly by this. I quickly handled my family business and set up child care for the next day, but then quickly turned my attention to working with passengers on new options. In these situations, being honest and empathetic is always the key to ensuring their overall happiness."

The key to your answer will be walking your interviewer through how you processed the changing conditions, reacted, and still provided great results. As you answer, try to remember and speak to Jetstar's core value of having a consistently can-do attitude in any situation.