31 JB Hi-Fi Limited Interview Questions & Answers
Below is a list of our JB Hi-Fi Limited interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How do you like to be recognized for your accomplishments?
How to Answer
We love to acknowledge and recognize the hard work that our team members do every day for our customers and for our company. Talk to the interviewer about how you enjoy being recognized for your contributions to your team.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I don't need anything big to feel recognized for my work, but when I achieve something huge -- like completion of a big project -- I think it's nice to have something that feels celebratory, like a small gift card to a nice restaurant. That way, my partner and I can enjoy a nice meal out together to celebrate my accomplishment. That's the ideal situation for me."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
Written by Jordan Henry
3. What kinds of events cause you stress on the job? How do you respond to stress?
How to Answer
At JB Hi-Fi, we've worked hard to create an extraordinary company culture for our team members, but there are certain unavoidable realities in the retail industry: it's a fast-paced, competitive, ever-changing environment, and there are bound to be times of stress. Talk to the interviewer about stressors you've encountered in the workplace and how you respond to times of stress.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I feel stressed by stationary, inactive work -- that's why I made the transition from IT to retail in the first place. I've been working in retail for about three years now, and my stress levels have honestly decreased so much. I do occasionally feel stressed out during times of extreme customer traffic, like at the holidays, but even that stress is fun as long as I'm working on a team with people who are committed to having a good time while providing excellent customer service."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I really love the retail industry and have found that it's the atmosphere I feel most comfortable and peaceful in for my working life. I do get stressed out if the relationships between team members aren't healthy; in the past, I've had trouble focusing on my work if I know there's drama going on between my coworkers. I believe I've gotten better about this over the years, though. When I find myself feeling stressed, I try to channel my energy into efficiency and having great customer interactions."
Written by Jordan Henry
4. What do you hope to learn from this job at JB Hi-Fi?
How to Answer
An ability to learn and retain information quickly is an important quality for a JB Hi-Fi team member. We start out your training from the very first to get you prepared for your new role. We're committed to supporting your development and helping you further your career, so let us know what you're hoping to learn during your time with JB Hi-Fi.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I've always loved working with computers and other electronics -- I've been taking apart computers and putting them back together since I was just a kid. I'm hoping that this role will offer me some opportunities to strengthen those engineering skills and afford me opportunities to potentially move up in the company in the future, hopefully in an IT position."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
Written by Jordan Henry
5. How do you feel about performance incentives?
How to Answer
At JB Hi-Fi, our team members are strongly recognized for their efforts, and we have a generous sales commission structure in place, plus fantastic incentives available as well. Talk to the interviewer about how you feel about performance incentives.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I do not require performance incentives, to do a great job; however, small perks are always nice to have!"
Written by Jordan Henry
6. Tell me about your most recent visit to a JB Hi-Fi store.
How to Answer
The interviewer wants to know that you've spent some time at JB Hi-Fi stores and that you were paying attention to what the experience was like. Talk to the interviewer about what you noticed about the store, the employees, and the customers there.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I recently packed my oldest daughter up to go away to university, and we made a trip to JB Hi-Fi to get her a new laptop. The staff was so friendly, helpful, and knowledgeable -- I'm not super computer-savvy, so it was great to have some guidance. I never felt like I was being pressured, and my daughter had a great time picking out the perfect laptop. I was really impressed with the level of professionalism I saw from all of the employees I interacted with, but it was also clear that they were having a great time at work. That experience is the main reason I'm pursuing this open position."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"One of my biggest pet peeves is walking into a store that's dirty or untidy, but every JB store I've been in has been immaculate. The aisles are spotless, the merchandise is nice and tidy, and everything is organized in such an efficient way. It made me feel really welcome and comfortable. I never feel pressured or hassled by the employees here, and I always leave the store smiling. I was surprised by what a positive impact it had on my day!"
Written by Jordan Henry
7. How can JB Hi-Fi motivate you on the job?
How to Answer
At JB Hi-Fi, you can rest assured that your hard work will not escape our notice: we love to reward our team members for their efforts, and we'll do what we can to motivate you to do your best work. Talk to the interviewer about how you find motivation on the job.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"If I feel valued, I'll stay motivated. I want to know that my managers see me and my own unique contributions to the team. It can be anything from a simple work of appreciation to an award or public recognition -- the recognition itself doesn't matter as long as I'm being treated with respect and appreciated for my work."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry
8. Describe to me your ideal employer.
How to Answer
There's a lot to love about a job at JB Hi-Fi: from our commitment to quality products at affordable prices to our volunteer work in our local communities to our exceptional company culture, we think you'll love working here as much as we do. What kinds of companies stand out to you? What do you look for in a potential employer?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I'm really involved in my community, so it's important to me that the company I work for honor my commitment and share my love for my community. I'm really excited to see that JB has such a strong turnout for their workplace giving program -- 81% participation from employees is huge! I think I'll fit right in to the company culture here."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"Ideally, I want to work for a company that has a positive, engaging company culture from the top down. I'm hoping to build a long-term career with JB Hi-Fi, so it's good to know that the culture is great all the way to the corporate offices. I can definitely see myself here for many years."
Written by Jordan Henry
9. Tell me about the best job you've ever had. What made it so special?
How to Answer
Talk to the interviewer about one or two of the best jobs you've ever had and describe what sets them apart: was it your coworkers? The work itself? The company culture? Your managers?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I worked for a small family-run boutique for several years, and I loved every moment of it. The work itself was engaging, but what really stands out to me are the relationships I built with my coworkers and managers -- I'm still friends with several of them to this day! I think it was really important to the owners that the workers they hired could get on well together, and that approach really paid off. We were a great team, and we always had fun."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"My favorite job was at a career services shop some years ago. I loved knowing that I was truly making a difference in someone's life, even if it was just having a positive interaction. There's nothing like being able to turn someone's day around, even when the work is stressful, demanding, or difficult. I think my positive attitude and desire to bring light into people's days would be a great addition to the team here."
Written by Jordan Henry
10. What type of work environment do you dislike working in?
How to Answer
The environment at JB Hi-Fi is fast-paced, diverse, and exciting -- you'll never be bored while you work here because every day is different and presents new challenges and problems to solve. Talk to the interviewer about work environments that didn't suit you in the past. How do you think a job at JB Hi-Fi will be different?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I do really well in most environments, but I've had trouble at my current store -- that's why I'm searching for a new job. I love the work, and retail is a great fit for me, but the company culture at my current work is really negative. My coworkers are really unhappy with the management team, so there's a lot of griping and toxic negativity going on, and I have a hard time not absorbing that kind of negative energy. I'm really looking for a workplace that feels inviting, fun, and most importantly positive."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
Written by Jordan Henry
11. Personality fit is important to us at JB Hi-Fi. How would you describe your personality?
How to Answer
At JB Hi-Fi, we care about our team members as whole people, so we'd love to get to know a bit about your personality and interests. Tell us about your interests outside of work. Do you participate in any sporting clubs? Volunteering? How would you describe yourself?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I have a really positive, energetic personality -- I love to make people smile and laugh, and I always try to put a positive spin on a bad situation. Outside of work, I love to go on long walks and runs with my pup -- we've both got a lot of energy."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Jordan Henry
12. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Jordan Henry
13. What type of manager brings out the best in you?
How to Answer
We know that our talented team of JB Hi-Fi sales associates have always been the key to our business and its ongoing success, so our management team is serious about ensuring that their team members are happy, successful, and doing their best work. Talk to the interviewer about positive relationships you've had with managers in the past. What made these relationships so successful?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"My first retail manager was an amazing leader -- she truly led by example. She was an incredibly hard worker and had a ton of responsibilities, but she never seemed phased or stressed, even when unexpected or stressful situations came up. Her investment in her job made me want to work harder because I wanted to be a good team member for her. That relationship really influenced the way that I work and the way I interact with my coworkers."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Written by Jordan Henry
14. Why is this job with JB Hi-Fi right for you at this time in your career?
How to Answer
At JB Hi-Fi, we are invested in our team members -- and we aim to ensure that everyone feels informed and inspired to grow their careers at JB. What are your personal career goals? How can this position with JB help you achieve those goals?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"Right now, I'm working to earn my degree in Information Technology -- that's really where I see my career headed. I'm hoping that this sales position will increase my communication and customer-service skills because those are valuable tools for workers in IT."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for JB Hi-Fi because of the flexibility you offer students, as well as the growth potential."
Written by Jordan Henry
15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I'm competitive by nature, so I love the idea of friendly competition at work! I appreciate that JB values fun and hard work together -- I don't believe they're mutually exclusive, and I'm glad to see that JB doesn't either. I've worked in both competitive and non-competitive work environments in the past and have done well in both -- but I definitely prefer an environment where I can get a little competitive. I think it's fun!"
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry
16. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
At JB Hi-Fi, we embrace diversity of thought and recognize the unique talents and contributions of our team members. Our industry is always changing, so your management team is always keen to hear new ideas from their talented team members. Have you ever suggested a change to an employer? How was your idea received? What was the result?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"When I first started at my current job, we didn't have any recycling system in place and our waste levels were through the roof. I spent some time after work looking into different recycling possibilities, and then I got to work creating a strategy for involving my coworkers in recycling efforts -- I even created a points and award system to inject some friendly competition into the plan. I took the idea to my manager, and she was really pleased; she gave me complete ownership of the project. Within a few months, our waste levels had decreased significantly, and I think it brought us all closer as a team."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by Jordan Henry
17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
JB Hi-Fi operates 7 days per week in most areas, and flexibility with hours is essential. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
18. At JB Hi-Fi we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
At JB Hi-Fi, we work hard to empower our team members to do their best work by creating an environment that is conducive to hard work. We want our team members to have fun while being the best. We expect a lot from you, so talk to the interviewer about a time you went above and beyond for a customer, coworker, or supervisor.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I currently work for a home furnishings retailer and had a customer the other day who had just purchased her first home but had no idea where to start with furnishings -- she had always relied on partners and roommates for home decor in the past. I spent time getting to know her personality, interests, and hobbies, and then I went around the store and collected some items that I thought she might like that would suit her home and get her started. She was really excited about a lot of the items I chose, and her large purchase helped us exceed our monthly sales goal."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Jordan Henry
19. Take me through your career history. How have your previous positions prepared you for success at JB Hi-Fi?
How to Answer
At JB Hi-Fi, previous experience in the retail industry or in sales is preferred, but it's more important that you are energetic, personable, adaptable, and able to learn and retain product information that you can pass on to our customers. Talk to the interviewer about how any of your past jobs have set you up for success in this role at JB.
Written by Jordan Henry on September 28th, 2018
Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Jordan Henry on September 28th, 2018
20. You will be responsible for a large amount of cash and valuable merchandise at JB Hi-Fi Limited. What would your most recent employer say about your character and honesty?
How to Answer
Having integrity means being honest and having strong principles, and that's exactly what we expect from other JB Hi-Fi team member. How can the team at JB trust you to treat our store, valuable merchandise, and cash with integrity?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I've taken some time off of work over the last few years to raise my family, but I had a long retail career before that where I was consistently promoted into leadership and management positions. My last retail job was as a department lead, and part of that role included being in charge of the cash registers at the end of the night when no one else was around. My managers have consistently trusted me in the past, and I know that I can earn your trust as you get to know my work, character, and integrity."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
Written by Jordan Henry
21. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Written by Jordan Henry
22. How do you handle customer complaints?
How to Answer
Addressing customer complaints will likely be a part of your role at JB Hi-Fi, and the interviewer wants to hear that you can confidently talk through a customer's complaint. How would you create a great customer experience while also standing by company policy?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"When a customer has a complaint, I always make sure to stop any other tasks that I'm working on so I can really focus my attention on the customer. I make eye contact and use nonverbal cues to let the customer know I'm really listening to them. And of course, I offer to correct any mistakes that were made or loop my manager into the conversation if a more specialized response is required."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I've had some dispute-resolution training in my previous retail positions, so I have a good base for dealing with customer complaints. As a general rule, I think it's most important that customers feel heard and understood when they have an issue with a product."
Written by Jordan Henry
23. Tell me 3 qualities you possess that make you a strong fit for this position with JB Hi-Fi.
How to Answer
If you thrive in a fast-paced, diverse, and exciting environment; if you have excellent communication and sales skills; if you love making genuine connections with customers and coworkers -- then a job at JB Hi-Fi may be the perfect fit for you! What are some unique qualities that you would bring to your position at JB? What sets you apart from other candidates?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I would describe myself as an energetic life-long learner who loves helping people. I have a very friendly, bubbly personality and enjoy being active at work, which is partially why retail is such a good fit for me. Learning new things is my favorite part of any job; it doesn't really matter what I'm learning as long as I have opportunities to share my knowledge with others. I also really love to be helpful. I get such a feeling of satisfaction from helping a customer find exactly what they're looking for and feeling like I made a positive impact on their day."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."
Written by Jordan Henry
24. At JB Hi-Fi we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
At JB Hi-Fi, our team members have always been and will always be the key to our business and its ongoing success. We are committed to supporting your development, diversifying your workplace experiences, and helping you take ownership of your career. Talk to the interviewer about any interest you have in exploring leadership or management positions with JB in the future.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I would be very excited about obtaining a role in leadership within JB Hi-Fi Limited in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with JB Hi-Fi Limited would be a great next step in my career."
Written by Jordan Henry
25. What draws you to a job in entertainment and technology sales? In what area do you think you'd be most useful?
How to Answer
JB Hi-Fi has a huge selection of entertainment, technology, and appliances to suit every customer's need. What draws you to a job in this market? What department are you most interested in working in?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I've always enjoyed playing with new technology that comes onto the market, from smart appliances to smart watches. I'm fascinated by the huge leaps technology has made in the last decade to make our lives so much easier and more exciting. I don't have a specific department I'm most interested in; I love learning new things, so I'm pretty excited to dive into product knowledge across the board. I'll be happy to work in any area of the store."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I love the entertainment industry, so I'm always up to date on new film, music, and video game releases. It's easy for me to strike up conversations with customers about entertainment because it's my primary hobby, so I think it would be especially fun to work in any of the entertainment departments of the store."
Written by Jordan Henry
26. What questions or concerns do you have about a role at JB Hi-Fi?
How to Answer
Let the interviewer know if you have any questions about accepting a role at JB Hi-Fi.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I'm really excited about the possibility of moving to a new city at some point in the future. If I were offered a position at this store, would I be able to transfer to another store at some point in the future?"
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I don't have any concerns about the job at all -- JB seems like the exact work environment I've been looking for. I'm curious what your favorite thing about working for JB is. Would you mind telling me about your experience here?"
Written by Jordan Henry
27. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
Strong math skills are an asset in any retail based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry
28. JB Hi-Fi employees are restricted from reselling items purchased with their employee discount. How would you react if you discovered a coworker breaking this rule?
How to Answer
One of the many perks for JB Hi-Fi team members is a generous employee discount for many of the products we carry in our stores, but employees are strictly prohibited from reselling items that they've purchased with their discount at a personal profit. Talk to the interviewer about how you would respond if you suspected or discovered that a coworker was abusing their employee discount in this way.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I want my managers to be able to trust me, so I would immediately take the issue to my manager or supervisor as soon as I discovered a coworker behaving in this way. Abusing the employee discount basically equates to stealing from the store, and I have a huge problem with that."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"If I only suspected that my coworker was abusing their discount, I would probably approach them about it and ask directly. I think it's important to give people the benefit of the doubt if I don't have any evidence. If it was clear that the coworker was reselling items, I would have no choice but to go to my manager about the situation."
Written by Jordan Henry
29. At JB Hi-Fi we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
How to Answer
As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
Written by Jordan Henry
30. What do you know about JB Hi-Fi? Why do you want to work for us?
How to Answer
Since it was established in 1974, our mission at JB Hi-Fi has been to deliver a specialist range of electronics, technology, and media at Australia's lowest prices. We're one of Australia's fastest growing and largest retailers of home entertainment, and we're always looking for energetic, knowledgeable sales people to join our team. What interests you in a job with JB Hi-Fi?
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"Essentially, I want to work here because you have a great reputation across the board. I've made all of my large entertainment purchases at JB because i know exactly what I'm going to get when I come into one of your stores: knowledgeable and friendly sales people and the lowest prices. I'm passionate about sales, so it just makes sense for me to combine that with my interest in the entertainment industry."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I've been working in retail for several years, and I really enjoy the work. I'm energized by interacting with customers and have a knack for helping them find what they're looking for -- it's very fulfilling to me. But I haven't yet found a company culture that really aligns with what I'm looking for in a workplace, which is why I'm so interested in joining the JB team. I'd like to move into management someday, and I know the culture here is supposed to be phenomenal."
Written by Jordan Henry
31. JB Hi-Fi puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
At JB Hi-Fi, we understand and appreciate the invaluable role played by our team members in winning and serving customers every day. Our customers expect to be treated fairly and honestly and to never feel pressured about their big purchase decisions. Talk to the interviewer about your personal approach to customer service.
Written by Jordan Henry on September 28th, 2018
1st Answer Example
"I've worked at retailers in the past that encouraged its sales workers to pressure customers into buying more expensive products or services and warranties that don't really suit the customer's needs. I had a really hard time with that; it never felt ethical to me. My personal approach is to never pressure customers but rather to really get to know their lifestyle and work demands so that I can match them with the best products for their needs."
Written by Jordan Henry on September 28th, 2018
2nd Answer Example
"I know that JB Hi-Fi customers are often looking to make large purchases like TVs, home appliances, and computers, so that usually means they're looking for guidance on the best choice for their needs. My customer service strategy is to always have deep product knowledge so that I can easily answer customers' questions, or have information close at hand that I can share. I want each customer to feel secure and confident in the decisions they make when they're looking to make large purchases."
Written by Jordan Henry